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Trade Specialist - HVAC

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. 


Job Summary


The Trade Specialist - HVAC plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges.


What You'll Do
  • ****** Past or present HVAC experience is highly encouraged. *****
  • Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs
  • Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate
  • Develop and coordinate client and internal initiatives and special projects
  • Serve as a technical and subject matter expert resource for HVAC/Refrigeration and leadership
  • Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary
  • Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary
  • Provide support to Trade Representative as required
  • Foster a positive work environment and collaborate effectively with all stakeholders
  • Ensure confidentiality of internal and external data
  • Perform ad-hoc projects and other duties as assigned
  • Maintain CPD and awareness of trade / industry developments
  • Seek opportunities for continuous process improvement


What You'll Need
  • Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
  • Relevant trade qualification 
  • 4+years of experience inrelevant field or internal promotion from within SMS 
  • Experience working in an FM, retail, buildings environment 
  • Demonstrable experience of solving highly complex trade related technical issues 
  • Bachelor’s Degree preferred
#IND1


Compensation:
  • $65,000- $68,000 and bonus
  • Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location.


Why Lessen:

·        Competitive compensation

·        Health, Dental, Vision, Life, Disability options

·        401K retirement savings plan

·        Paid vacation, federal and floating holidays

·        Maternity/Paternity Pay

·        Career advancement opportunities

·        All the tools you'll need to be successful


Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building.  Lessen is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

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CEO of Lessen
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Jay McKee
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Average salary estimate

$66500 / YEARLY (est.)
min
max
$65000K
$68000K

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What You Should Know About Trade Specialist - HVAC, Lessen

Are you a skilled Trade Specialist with a knack for HVAC systems? Lessen, a leading tech-enabled property service provider based in Chicago, IL, is on the lookout for someone just like you! As a Trade Specialist - HVAC, you will play a vital role in supporting both our clients and vendors within our extensive network. Your past experience in HVAC will come in handy as you work to build strong relationships and understand the unique operational needs of your clients. You’ll be responsible for reviewing vendor quotes to ensure scopes of work and pricing make sense, developing internal projects, and serving as a go-to expert for technical issues. Your proactive approach will help in resolving day-to-day challenges effectively, guiding our clients toward solutions tailored to their needs. If you're looking to make a meaningful impact while working alongside a team that values collaboration, then this role is for you! In return, Lessen offers competitive compensation, comprehensive benefits, and plenty of opportunities for career growth. Come join us and help transform property services in a positive, innovative environment!

Frequently Asked Questions (FAQs) for Trade Specialist - HVAC Role at Lessen
What are the responsibilities of a Trade Specialist - HVAC at Lessen?

The Trade Specialist - HVAC at Lessen is responsible for building and maintaining relationships with clients and vendors, resolving complex HVAC-related issues, and ensuring vendor quotes are appropriately scoped and priced. This role involves developing initiatives, supporting trade representatives, and fostering a positive working environment, which requires a deep understanding of operational needs and trade-related developments.

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What qualifications are needed for the Trade Specialist - HVAC position at Lessen?

To qualify for the Trade Specialist - HVAC role at Lessen, candidates should have relevant trade qualifications and ideally possess 4+ years of experience in the HVAC or related field. A bachelor’s degree is preferred. Strong computer skills and experience in facilities management or a retail/buildings environment are also essential for success in this position.

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How does Lessen support the professional development of Trade Specialists - HVAC?

Lessen is committed to the career advancement of its employees, offering continuous learning opportunities and tools necessary for success. As a Trade Specialist - HVAC, you'll be encouraged to maintain your expertise and knowledge of industry developments, enhancing your skills and advancing your career within a supportive and collaborative environment.

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What are the key skills required for a Trade Specialist - HVAC at Lessen?

Key skills for a Trade Specialist - HVAC at Lessen include strong problem-solving abilities for complex trade-related issues, excellent communication and relationship-building skills, as well as proficiency in Microsoft Office tools. An understanding of HVAC systems and experience in facilities management will be critical to effectively support clients and vendors.

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What is the salary range for the Trade Specialist - HVAC position at Lessen?

The salary range for the Trade Specialist - HVAC role at Lessen is between $65,000 and $68,000, depending on various factors such as qualifications, skill level, and work location. Additionally, the role includes bonus opportunities, making it a competitive choice within the industry.

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Common Interview Questions for Trade Specialist - HVAC
Can you describe your experience with HVAC systems?

To effectively answer this question, emphasize your hands-on experience with different HVAC systems, any certifications you've obtained, and specific challenges you've faced and overcome in the past. Highlight how this experience will help you in your role as a Trade Specialist at Lessen.

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How do you prioritize tasks when managing multiple projects?

Discuss your organizational skills and approach to prioritization. Mention tools or strategies you use to manage deadlines, and stress the importance of clear communication with team members and stakeholders. Providing an example of a time you successfully juggled several projects will enhance your answer.

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What steps do you take when resolving vendor issues?

Outline a systematic approach that includes identifying the problem, gathering relevant information, and communicating effectively with all parties involved. Emphasize your ability to remain calm under pressure and to find win-win solutions, as this will resonate with the collaborative culture at Lessen.

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How do you stay updated with the latest HVAC technologies?

Indicate your commitment to continuous professional development by mentioning industry publications, trade shows, and networking groups you are a part of. Highlight how staying informed benefits your work and enhances your contributions to the team at Lessen.

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Describe a complex issue you faced in your previous role and how you resolved it.

Prepare a specific example where you faced a tough problem related to HVAC systems. Clearly outline the steps you took to resolve it, focusing on your problem-solving skills and how it ultimately benefited the client or company, aligning it with the responsibilities of the Trade Specialist role.

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How do you build relationships with clients and vendors?

Talk about your approach to relationship-building, emphasizing active listening, consistent communication, and understanding your clients' and vendors' needs. Providing specific examples of successful relationships you've built in the past can showcase your people skills.

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What is your experience with vendor quote evaluations?

Detail your experience in reviewing vendor quotes, highlighting the criteria you use to evaluate proposals and how you ensure the scope of work aligns with client needs. Emphasize your attention to detail and your goal of providing the best outcomes for both clients and vendors.

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Can you share an example of when you worked as part of a team?

Select a team project you were involved in, explaining your role and contributions. Focus on how teamwork led to successful outcomes and the importance of collaboration at Lessen, which aligns with their corporate culture.

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What do you consider when implementing process improvements?

Discuss your ability to assess existing processes, identify inefficiencies, and consider stakeholder input when implementing improvements. Providing an example of a successful process enhancement you initiated in the past will illustrate your proactive mindset.

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Why do you want to work for Lessen as a Trade Specialist - HVAC?

Share your motivation for applying to Lessen, emphasizing the company's innovative approach, commitment to employee growth, and inclusive culture. Align your personal goals with the company's mission to demonstrate you are a great fit for their team.

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At Lessen, we are on a mission to help service professionals “lessen” the burden of doing great work and property owners “lessen” the burden of servicing their properties. We are building a world-class technology platform that is fundamentally cha...

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Full-time, on-site
DATE POSTED
April 13, 2025

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