Client Operations Technical Coordinator

As a Client Operations Technical Coordinator at LetsGetChecked, your primary responsibilities include assisting with client file ingestion, performing audits and quality checks on client configurations, and providing support for client configuration activities. You'll also collaborate with the Client Operations Engineer to identify and resolve any issues, maintain documentation, and monitor configuration requests to ensure timely completion.

To be eligible for the Client Operations Technical Coordinator role at LetsGetChecked, candidates should ideally hold a Bachelor's degree in a relevant field or possess equivalent experience. Prior experience in client operations or configuration management is preferred, along with a strong attention to detail and excellent organizational skills. Familiarity with healthcare regulations and compliance standards would also be an asset.

Essential skills for the Client Operations Technical Coordinator position at LetsGetChecked include proficiency in various software applications, strong organizational and time management abilities, and outstanding communication skills. Candidates should be adept at managing complex data sets with a keen eye for detail in order to support seamless client operations.

LetsGetChecked offers a robust benefits package for the Client Operations Technical Coordinator position, which includes health, dental, and vision insurance, a 401k matching contribution, and an Employee Assistance Programme. Additionally, employees enjoy flexible PTO, three paid volunteer days per year, and annual compensation reviews, alongside opportunities for career advancement and professional development.

The work culture at LetsGetChecked is inclusive and empowering, valuing diversity in all forms. As a Client Operations Technical Coordinator, you'll experience a supportive environment focused on employee well-being and professional growth. The company champions collaboration and innovation, ensuring everyone feels valued as part of the team dedicated to transforming healthcare.

When answering this question, provide a specific example of how you've handled client file ingestion in your past positions, including the tools and processes you used. Emphasize any challenges you faced and how you managed to overcome them, highlighting your attention to detail and ability to maintain data integrity.

Discuss your approach to quality assurance by describing any checklists, methodologies, or software tools you utilize for audits. Highlight how you stay organized and how your meticulous attention to detail helps you catch mistakes before they escalate, ultimately benefiting the client operations at LetsGetChecked.

In your response, share specific methods you employ to prioritize tasks and manage your time effectively. Mention any project management tools you use and how you avoid burnout, ensuring that you deliver quality results for the Client Operations team at LetsGetChecked.

Explain how you'd approach communication with the relevant parties, emphasizing the importance of transparency and follow-up. Highlight your problem-solving skills and ability to escalate issues when necessary to maintain client satisfaction and operational efficiency.

Showcase your familiarity with LetsGetChecked's mission by discussing how it resonates with your values and career goals. Share any personal experiences or motivations that drive your passion for contributing to healthcare transformation and improving people's lives.

Provide a specific scenario where collaboration was key to achieving a goal. Detail your role in the project, the dynamics of the team, and how you facilitated communication and coordination among members, showcasing your interpersonal skills relevant to the role of Client Operations Technical Coordinator.

When responding, outline a clear step-by-step approach you would use to troubleshoot the issue. Emphasize your analytical thinking skills and the importance of gathering data, consulting documentation, and collaborating with team members to resolve the issue efficiently.

Discuss your strategies for staying informed about regulatory changes, such as following relevant publications, participating in professional organizations, or attending industry conferences. Highlight how this knowledge impacts your work within the Client Operations team at LetsGetChecked.

Identify specific software applications you are familiar with that are relevant to data management and client configurations. Share how these tools have helped streamline your work processes and improve accuracy in previous roles, tying it back to what you'd use at LetsGetChecked.

Articulate the significance of attention to detail in maintaining accurate client configurations and the potential implications of errors. Discuss how your commitment to precision contributes to overall client satisfaction and the smooth functioning of operations at LetsGetChecked.