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Service Billing Clerk

Description

POWER UP YOUR CAREER WITH LOUISIANA CAT


Louisiana Cat has been proud to represent Caterpillar® for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat® equipment, service, and parts since 1933. We serve to build and power our community for a better future. We are always searching for high energy, ambitious candidates who are ready to join our team. You can build your future here!


THE OPPORTUNITY


We are searching for a SERVICE BILLING CLERK to join our growing operations at our Harvey, Louisiana location.


YOU


The Service Billing Clerk is responsible for the clerical processes and office tasks of the Service Department. The Service Billing Clerk will interact with customers in person, over the telephone, and by email regarding requests of the Service Department.


YOUR CONTRIBUTION

  • Assist with general operations of the Service Department.
  • Responsible for all documentation pertaining to work orders, work in progress, invoicing, reporting, and timekeeping.

YOUR VALUE

  • Develop strong organizational skills, strong time management skills, and the ability to multi-task.
  • Increase customer service standards created by Louisiana Cat.

MOST IMPORTANT QUALIFICATIONS

  • General computer skills required, knowledge of Excel preferred.
  • Preference will be given to applicants with related training and/or experience.
  • Associate's degree a plus, but not required.

JOB FACTS

  • SCHEDULE: Monday Friday from 8am - 5:00pm

LOUISIANA CAT BENEFITS

  • Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)
  • Short- and Long-Term Disability Insurance
  • Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
  • 401K Plan with Company Match
  • Paid Holidays & Vacation
  • Technician Tool Loan Program up to $2,000
  • Safety Boot / Safety Prescription Glasses Allowances
  • Employee Discounts
  • Credit Union
  • Technician Career Development Program - Shop & Field Service Training

SAFETY IN ALL WE DO

  • We require strict compliance with PPE (personal protective equipment) safety regulations.
  • We maintain compliance with all Federal, State and Local safety and company regulations.
  • All employees must follow all Company Health, Safety & Environmental (HSE) procedures.
  • Louisiana Cat is a drug-free workplace, including marijuana and THC products.

WHY PEOPLE JOIN LOUISIANA CAT

  • We are dedicated to fostering a safe and meaningful work environment that empowers our employees and customers.
  • We are known for creating lasting partnerships, guided by our strong company values, customer experience culture and safety standards.
  • We are committed to the long-term growth and success of both our employees and customers.
  • We have energy, focus and passion delivering results because what we do impacts our customers each and every day.
  • We work across Construction, Electrical Power, Industrial, Marine Engines and Oil & Gas industries.
  • We invest in training and development programs for our employees to build their toolkit and career paths here at Louisiana Cat.
  • We offer competitive pay and benefits, paid holidays and vacation, employee incentive programs and 401(k) company match programs.

WHO WE ARE


We are a growing organization focused on creating a positive impact on our employees, customers and communities in which we operate. We seek out employees who are inspired by our values, thrive in a collaborative environment, and want to become a part of a dynamic company backed by 90+ years of success. We have 23 locations across Louisiana and the Gulf South with Corporate HQ located in Reserve, LA and Power Systems HQ located in New Iberia, LA.


ADDITIONAL INFORMATION

  • Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age (40 and over), national origin, disability, or status as a protected veteran. We proudly hire U.S. Veterans.
  • Louisiana Cat (Louisiana Machinery Co., LLC) uses E-Verify and complies with I-9 employment eligibility requirements of all new hires. Click here for your rights: click here for more information
  • Equal Employment Opportunity Know Your Rights: Workplace Discrimination is Illegal: click here for more information
  • Pay Transparency Nondiscrimination Provision: click here for more information
  • Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are drug-free workplaces and post-offer, pre-employment process includes background check, drug/alcohol screen, and if applicable for the role, pre-employment physical/fit for duty assessments.

Average salary estimate

$40000 / YEARLY (est.)
min
max
$30000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Service Billing Clerk, Louisiana CAT

Louisiana Cat is on the lookout for a dedicated and energetic Service Billing Clerk to join our vibrant team in Harvey, Louisiana! With a proud history of representing Caterpillar® for over 90 years, we are committed to providing top-notch equipment, service, and parts to our customers. As a Service Billing Clerk, you will play a vital role in ensuring the smooth functioning of our Service Department. Your day-to-day will involve clerical tasks, handling documentation related to work orders, invoicing, and customer communication through various channels, including in-person interactions, emails, and phone calls. We're all about multitasking here, so you'll need to be organized and manage your time effectively. You'll also contribute to maintaining our high customer service standards, helping us serve the community better. While an associate's degree is a plus, anyone with a passion for service and a basic knowledge of Excel can thrive in this role. Join Louisiana Cat where we foster a safe, engaging work culture, invest in your professional development, and offer fantastic benefits like health insurance, 401K matching, and paid holidays. You can truly build your future with us, and we can’t wait to see what skills you can bring to our team!

Frequently Asked Questions (FAQs) for Service Billing Clerk Role at Louisiana CAT
What are the key responsibilities of a Service Billing Clerk at Louisiana Cat?

As a Service Billing Clerk at Louisiana Cat, your key responsibilities include managing clerical tasks within the Service Department, processing work orders, invoicing customers, reporting, and timekeeping. You’ll also communicate effectively with customers through in-person interactions, phone calls, and emails, ensuring all requests are handled promptly and efficiently.

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What qualifications are required for the Service Billing Clerk position at Louisiana Cat?

To be successful as a Service Billing Clerk at Louisiana Cat, candidates should possess general computer skills, with a preference for knowledge of Excel. While an associate's degree is beneficial, it is not mandatory. Prior training or experience in a related field can give applicants an edge in the hiring process.

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How does the work environment at Louisiana Cat support Service Billing Clerks?

At Louisiana Cat, we foster a friendly and supportive work environment for our Service Billing Clerks. Our culture emphasizes safety, collaboration, and growth, ensuring that every employee feels empowered and valued. With continuous training and development opportunities, you can excel in your role and contribute to our shared success.

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What is the work schedule like for a Service Billing Clerk at Louisiana Cat?

Service Billing Clerks at Louisiana Cat enjoy a structured work schedule from Monday to Friday, with hours from 8:00 AM to 5:00 PM. This schedule allows for a balanced work-life experience while being instrumental in our operations during business hours.

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What benefits can Service Billing Clerks expect at Louisiana Cat?

Louisiana Cat offers an array of benefits to its Service Billing Clerks, including health, dental, and vision insurance, a company-funded life policy, and various disability insurance options. Additional perks like a 401K Plan with company match, paid holidays, and employee discounts make working here even more rewarding.

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Common Interview Questions for Service Billing Clerk
What experience do you have with billing and invoicing systems?

When answering this question, highlight any previous experience you have with billing or invoicing systems. Discuss specific software you've used and how you've implemented or managed these processes efficiently in your past roles.

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How do you prioritize tasks in a busy work environment?

Showcase your organizational skills by explaining your method for prioritizing tasks. You might discuss using to-do lists, digital tools, or your success in managing competing deadlines while maintaining strong attention to detail.

Join Rise to see the full answer
Can you give an example of how you handled a difficult customer interaction?

Demonstrate your customer service skills by sharing a specific example. Focus on how you listened, empathized, and found a solution that satisfied the customer, emphasizing your commitment to service excellence.

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What role does communication play in the Service Billing Clerk position?

Emphasize the importance of clear and concise communication in your response. Explain how effective communication can enhance teamwork, improve customer satisfaction, and streamline operations in the Service Department.

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How familiar are you with safety protocols in an office setting?

Discuss your understanding of safety protocols and how you’ve adhered to them in previous roles. Provide examples of practices you followed to ensure a safe working environment, such as compliance with PPE guidelines.

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Describe a time when you had to work under pressure.

Share a specific instance where you successfully met a deadline or managed a high workload. Focus on your ability to remain calm, organized, and productive despite the pressure, which is crucial for a Service Billing Clerk role.

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What steps would you take if you made a mistake in an invoice?

Outline your approach to addressing mistakes. Emphasize accountability, effective communication with supervisors, and how you would rectify the situation promptly to maintain trust with customers and uphold company standards.

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How do you manage multiple priorities at once?

Explain your strategies for managing multiple priorities. You might mention the use of prioritization techniques or specific tools that help you keep track of ongoing tasks and deadlines effectively.

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What interests you about working for Louisiana Cat specifically?

Express your admiration for Louisiana Cat's long-standing reputation, community presence, and commitment to employee development. Smarten your response by connecting your career goals with the values and opportunities offered by the company.

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How do you ensure accuracy in your work?

Discuss the methods you use to double-check your work, such as reviewing documents before submission or utilizing checklists. Stress the importance of accuracy in billing processes and how it reflects on both you and the company.

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Full-time, on-site
DATE POSTED
April 3, 2025

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