Sr. Program Manager, Mobile & Satellite Operations

As a Sr. Program Manager, Mobile & Satellite Operations at Lucid Motors, your responsibilities include leading and managing complex projects focused on the development and execution of field service programs, particularly in mobile and satellite operations. You'll work closely with cross-functional teams, drive strategic improvements, engage with Field Service Centers, and ensure stakeholders are kept informed about project progress and health, all while championing exceptional employee and customer experiences.

Candidates looking to apply for the Sr. Program Manager, Mobile & Satellite Operations role at Lucid Motors should have at least 5 years of relevant experience in program management, project management, or continuous improvement. A Bachelor's degree or equivalent experience is required, along with previous automotive field service experience, ideally focused on mobile service. Strong communication skills and proficiency with project management tools are essential.

In the role of Sr. Program Manager, Mobile & Satellite Operations at Lucid Motors, you will work on a variety of innovative projects aimed at enhancing the efficiency and effectiveness of our field service operations. This may include launching new service initiatives, improving existing programs, analyzing service data to drive strategic decisions, and leading cross-functional collaborations to ensure successful project execution.

The work environment for a Sr. Program Manager at Lucid Motors is dynamic and fast-paced, reflecting the innovative spirit of the company. You will be collaborating with a talented team and engaging with stakeholders to drive projects forward. Lucid fosters a culture of diversity and inclusivity, valuing every team member's contribution while encouraging innovation and growth within a supportive environment.

Yes, there are ample opportunities for career advancement for a Sr. Program Manager, Mobile & Satellite Operations at Lucid Motors. With ongoing professional development and a commitment to nurturing talent, you'll have the chance to take on new responsibilities, lead larger projects, and advance within the organization as you contribute to our mission of redefining luxury electric vehicles.

In answering this question, highlight specific experiences managing mobile service operations, focusing on how you've handled challenges, implemented improvements, and positively impacted customer satisfaction. Share metrics or outcomes to illustrate your effectiveness in this area.

Explain your approach to prioritization, including tools and methods you use to assess project urgency and impact. Discuss how you balance stakeholder expectations and resource limitations while ensuring timely project completion.

Discuss the various communication strategies you employ, such as regular updates through meetings, reports, and presentations. Emphasize the importance of transparency and adapting your messages for different audiences to keep stakeholders informed and engaged.

Choose a specific project where you played a key role and explain the process from inception to execution. Highlight any challenges faced and how you overcame them, emphasizing your leadership skills and ability to deliver results.

Describe your commitment to customer experience, providing examples of initiatives you've implemented to enhance service quality. Discuss how you collect and utilize customer feedback to drive continuous improvement.

Explain how you leverage both quantitative and qualitative data to inform your decisions in program management. Discuss specific examples where data analysis led to successful outcomes and informed strategic changes.

Talk about your approach to conflict resolution, focusing on communication and collaboration. Share an example where you successfully mediated a conflict, emphasizing the importance of maintaining a positive team dynamic.

Detail your experience using project management tools, explaining how they have helped you manage tasks, track progress, and facilitate team collaboration. Share specific examples of how you’ve customized tools to meet project needs.

Discuss your methods for staying updated, such as attending industry conferences, participating in webinars, or reading relevant publications. Highlight the importance of continuous learning, and how it informs your work.

Share your passion for the field, explaining what excites you about luxury electric mobility and how it aligns with your professional goals. Discuss your commitment to sustainability and innovation, and how this drives your work at Lucid Motors.