Casual Sales Ambassador - Ross Park

As a Casual Sales Ambassador at Lush, your primary responsibilities include driving sales through exceptional customer service, providing in-depth product knowledge, and enriching the shopping experience. You will actively engage with customers, helping them find products that meet their needs while communicating Lush's ethical values. Additionally, maintaining a clean and visually appealing store and collaborating with teammates to foster a welcoming environment will also be a significant part of your role.

To thrive as a Casual Sales Ambassador at Lush, you should have excellent customer service skills, a flexible mindset to adapt to diverse situations, and a genuine passion for skincare and ethical business practices. We value experience with consultation-based customer service models and problem-solving skills. If you have knowledge in skincare or cosmetics, or are multilingual, that will further enhance your profile.

Making a positive impact as a Casual Sales Ambassador at Lush involves going beyond selling products. You’ll connect with customers on a personal level, offering tailored advice and support that aligns with our values of fighting for animal welfare and environmental sustainability. By sharing your passion for our products and our mission, you can help create memorable experiences for shoppers while encouraging them to join our cause.

As a Casual Sales Ambassador at Lush, you'll receive comprehensive training on product knowledge, sales techniques, and our brand values. Ongoing learning opportunities will be available to enhance your skills in providing consultations, understanding our product ingredients, and effectively communicating our ethical stance. This training is designed to empower you to confidently engage with customers and contribute to our team’s success.

The schedule for a Casual Sales Ambassador at Lush typically includes flexible hours between 0 to 19 hours per week. This allows for a balance with other commitments while still making a significant impact in the store during busy times, such as evenings and weekends. You'll work closely with the management team to align your availability with store needs, ensuring a collaborative and responsive work dynamic.

When responding to this question, emphasize your commitment to understanding customer needs and offering personalized solutions. Share specific strategies you use to create memorable experiences, such as attentive listening, product recommendations, and nurturing relationships that keep customers coming back.

In your answer, highlight your problem-solving skills and capability to remain calm under pressure. Describe a specific instance where you turned a dissatisfied customer into a satisfied one through effective communication, empathy, and finding a suitable resolution to their concerns.

Here, express your passion for connecting with people and how it aligns with Lush’s values. Talk about your enthusiasm for ethical beauty and how that fuels your desire to promote products that not only enhance personal beauty but also contribute to positive environmental and social impacts.

Discuss your commitment to ongoing learning and how you proactively seek information about the latest skincare trends and products. Mention resources like industry publications, blogs, workshops, or courses you engage with to stay current and knowledgeable.

Outline your organizational skills and ability to multitask effectively. Describe methods you use to assess immediate customer needs while keeping an eye on store operations, such as teamwork and communication with colleagues to ensure all tasks are managed efficiently.

In your answer, highlight Lush’s ethical commitments, unique product offerings, and community engagement efforts. Discuss how Lush’s dedication to fighting animal testing and sustainable practices resonates with consumers and draws you to the brand, making it a standout in the industry.

Use this moment to connect your personal experiences, skills, and values with Lush’s mission. Emphasize your passion for sustainability, customer service experience, and how your approach aligns with Lush’s focus on creating positive shopping experiences.

Highlight your teamwork skills by recounting a situation where you worked collaboratively to meet store targets or improve processes. Stress communication, collaboration, and building a supportive team atmosphere that led to successful outcomes.

For this question, share a specific learning experience related to customer service or product knowledge that significantly enhanced your skills. Focus on how you applied what you learned to benefit both your performance and the customer experience.

Discuss strategies you would employ to embody Lush's values in your interactions. Emphasize transparency, storytelling about the products’ origins and impacts, and your approach to educating customers about ethical practices while providing them with exceptional service.