Associate Director, Brokerage

The Associate Director, Brokerage at Manulife is primarily responsible for driving the expansion of the brokerage and IFA distribution channels. This includes developing and nurturing professional relationships with IFAs and local brokers, meeting and exceeding sales targets, and ensuring compliance with regulatory requirements. Additionally, the role involves providing tailored training sessions, leading collaborative efforts with internal teams to build competitive sales strategies, and staying updated on market trends in the insurance industry.

To be a successful Associate Director, Brokerage at Manulife, candidates should possess a university degree with at least 7 years of relevant experience in the insurance sector. Strong knowledge of life and health insurance products, as well as underwriting processes and regulatory requirements, is essential. Candidates should also demonstrate superior communication skills in English and Chinese (Mandarin), alongside strong interpersonal and negotiation capabilities.

At Manulife, career growth is a cornerstone of our corporate philosophy. As an Associate Director, Brokerage, you will benefit from a flexible working environment that prioritizes your professional development. We offer various training programs and learning opportunities to empower you to expand your skill set and achieve your career aspirations in the dynamic world of insurance.

Key skills for an Associate Director, Brokerage at Manulife include strong sales management acumen, effective communication, and presentation skills. Additionally, expertise in life and health insurance products, problem-solving abilities, and proficiency in using MS Office applications are highly valued. The ideal candidate should be a resourceful individual who is adept at building new client relationships and navigating the complexities of the insurance brokerage landscape.

The Associate Director, Brokerage position at Manulife comes with a hybrid working arrangement that allows for a blend of remote and on-site work, catering to a work-life balance that suits your professional and personal lifestyle needs.

When answering this question, outline your years of experience in the insurance industry, focusing on roles that relate to brokerage and sales management. Mention any specific achievements, such as successfully driving sales targets or developing significant partnerships with brokers and clients.

Explain your relationship-building strategy. Discuss the importance of trust and communication, and provide examples of how you have successfully maintained long-term professional relationships with IFAs and brokers in your previous roles.

Share a detailed example of a sales strategy you executed, highlighting the objective, actions taken, and outcomes. Focus on metrics like sales growth or increased market share, emphasizing your role in the process.

Discuss your methods for keeping abreast of the latest market developments, such as subscribing to industry publications, participating in professional networks, or attending relevant workshops and trainings.

Here, share your insights regarding the complexities of the insurance brokerage landscape. Discuss how challenges such as regulatory compliance or market volatility can impact business, and how you’ve approached these issues in the past.

Talk about your understanding of the regulatory landscape and detail processes you have implemented to ensure that all sales activities are compliant with local regulations, including the training of teams in adherence to these policies.

Share a specific instance where you faced conflict with a broker. Discuss how you approached the situation, the resolution tactics you used, and what the outcome taught you about conflict management.

Explain your approach to creating effective training modules. Emphasize the importance of understanding the learning needs of your audience and tailoring content accordingly. You may also describe tools or techniques you use to facilitate engaging learning experiences.

Discuss the various key performance indicators (KPIs) you believe are essential for tracking in a sales role, such as conversion rates, sales growth, or client satisfaction scores. Illustrate how you use these metrics to adapt your sales strategies.

Articulate your motivations for wanting to join Manulife, incorporating specific aspects of the company’s mission, values, or culture that resonate with you. Ensure that your response reflects how your career goals align with the role and the organization.