Credit Control Team Leader

Credit Control Team Leader – Home-based with visits to our other Business locations as required.

Marlowe Fire & Security is the fastest-growing fire & security business in the UK. From initial design, supply, and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect, and monitor Fire and Security risks for our customers up and down the country. We are currently looking to appoint a new Credit Control Team Leader on a Hybrid basis.

• Basis salary up to £35,000
• Royal London Pension
• Life Assurance 4x Salary

Our Credit Control Team Leaders

Oversee our credit control operations and ensure the timely collection of outstanding debts. The successful candidate will help lead a team of credit controllers, implement effective credit management strategies, and maintain strong customer relationships while minimizing financial risk.

Key Responsibilities

• Direct day-to-day management of Credit Controllers
• Responsible for the team’s monthly cash collection and quarterly reduction of aged debt targets.
• Undertake monthly 121s and yearly appraisals.
• Train & mentor team members looking to continually assist with their development.
• Demonstrably reduce the development needs of the team.
• Deputising for the Head of Credit in their absence, providing key reports.
• Take ownership of complex accounts to obtain payment where appropriate.
• Oversee the collection process and ensure team members are adhering to the process agreed.
• Ensure that the team is working to meet KPI’s both team and individual.
• Use credit checking procedures to approve credit account applications & review existing credit limits where required.
• Liaise with customers and internal departments to resolve queries in a timely and professional manner.
• Assist the Senior Credit Control Manager in the day-to-day running of the credit control team.
• Any other ad hoc task as and when required.

Who We’re Looking For

Marlowe Fire & Security considers our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:

• A Professional business approach
• The ability to work independently and a desire to learn
• Excellent administration and computer skills
• Customer-focused with the ability to resolve customer queries
• Analytical approach
• Experience in analyzing data using Microsoft Excel, Microsoft Outlook, and Microsoft Teams
• Proficient in Excel spreadsheets
• Strong organisational skills
• High attention to detail and The ability to handle multiple priorities with a structured approach
• Experience of Sage Line 200, Cash4Windows & Credit Hound preferred

Our Commitment to Attracting, Rewarding & Retaining Talent

At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.

• Basis salary up to £35,000
• Company Mobile Phone & Laptop
• Royal London Pension
• Life Assurance 4x Salary
• Free, secure on-site parking
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Paid Recommend a Friend Scheme (up to £1,000 per successful recommendation)
• Paid Holidays
• Additional Day holiday for each full year of completed service (up to 25 days)
• Development and progression opportunities
• Working hours are Mon - Fri 8.30am till 5pm with a 45 minute lunch

A Little More About Marlowe Fire & Security

We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry.

Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client.

Our Businesses Include:

• Alarm Communications acl.uk.com/careers
• Clymac clymac.co.uk/careers
• FAFS Fire & Security fafsfireandsecurity.com/careers
• Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/
• Morgan Fire Protection morganfire.co.uk/recruitment/
• Marlowe Smoke Control marlowe-aov.co.uk/careers/
• Marlowe Fire & Security marlowefireandsecurity.com/vacancies/

Equal Opportunities

At Marlowe Fire & Security, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives.

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.