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Product Manager - Insurance

Description

This is a fully remote position based in the continental United States. Applicants must have Insurance industry experience.


Are you a dynamic insurance product manager with a passion for product launches and a knack for seamless implementation? MASA is in search of a Product Manager to lead our product introduction process and ensure our offerings reach the market flawlessly.


About Us

MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company – we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean. Learn more at https://www.masaaccess.com


What You Will Do

Reporting to our Director of Product Enablement, we’ll count on you to plan and execute successful product launches. Your main responsibilities will include:

  • Lead customer product launch implementation, guiding requirement gathering, planning, and cross-functional collaboration.
  • Keep a watchful eye on ongoing customer product releases, ensuring they proceed smoothly and efficiently.
  • Define a playbook for product and market launches that aligns with our business objectives.
  • Document the necessary steps for customer product implementation, maintaining accurate records of configurations.
  • Collaborate with technology teams to configure products in our systems and enhance the online customer experience.
  • Support sales and marketing by providing insights on key product differentiators and messaging across our membership and insurance offerings.
  • Stay up-to-date on industry trends and competitor products, ensuring our offerings remain competitive and suggesting improvements.
  • Contribute to the creation of product materials, sales tools, training resources, agreements, and policies for effective product presentation.

What We Need From You

Our ideal Product Manager possesses:

  • A bachelor’s degree in business or a related field from an accredited college or university.
  • Five or more years of experience in the Insurance industry working in product teams, business operations, user experience, product launches, process implementation, marketing, or strategy.
  • A history in roles such as Project Manager, Product Manager, Operations Manager, Business Analyst, or Sales Operations Manager.
  • Critical skills including strong analytical abilities, effective communication, creative problem-solving, research expertise, and remarkable organization and time management.


What We Will Provide You

  • Fully remote opportunity: Work from anywhere in the continental United States and travel occasionally to our company offices in Fort Lauderdale, Florida.
  • Competitive base salary, bonuses, and comprehensive employee benefits programs.
  • A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don’t."
  • An opportunity to unleash your expertise and create a lasting impact on our journey of growth and success!


NOTE: Any pay range listed for this position is an estimate by the job board and may not reflect the actual compensation.


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Average salary estimate

$95000 / YEARLY (est.)
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$110000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Product Manager - Insurance, MASA

MASA is seeking a talented Product Manager - Insurance to join our dynamic team! If you have a solid background in the insurance industry and a passion for launching new products, we want to hear from you! In this fully remote role based in the United States, you’ll be responsible for leading our product introduction process to ensure that our innovative offerings hit the market without a hitch. Here at MASA, we pride ourselves on being a close-knit team focused on 'Protecting families with compassion when others don't,' a mission that has driven our success for nearly five decades. Your role will involve guiding the entire implementation process, from requirement gathering and planning to collaborating with different teams to ensure a smooth launch. You’ll also be monitoring ongoing customer product releases, developing a comprehensive playbook to guide future launches, and staying on top of industry trends to keep MASA competitive. Additionally, you’ll support our sales and marketing teams with critical insights into our products. The ideal candidate will have at least five years of experience in various product roles, strong analytical skills, and a passion for problem-solving. Join us in Fort Lauderdale, Florida (with fully remote work options), and take the opportunity to make an impactful contribution as we continue to expand our services across the U.S. and Caribbean!

Frequently Asked Questions (FAQs) for Product Manager - Insurance Role at MASA
What are the main responsibilities of the Product Manager - Insurance at MASA?

As a Product Manager - Insurance at MASA, your main responsibilities will include leading customer product launch implementations, ensuring smooth ongoing releases, and defining a structured playbook for future launches. You will collaborate with technology teams to enhance the customer experience and support sales and marketing with product insights.

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What qualifications are needed for the Product Manager - Insurance position at MASA?

Candidates for the Product Manager - Insurance position at MASA should possess a bachelor’s degree in business or a related field and a minimum of five years of experience in the insurance industry. Experience in roles such as Project Manager or Product Manager is advantageous, along with strong analytical and organizational skills.

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Is the Product Manager - Insurance role at MASA a remote position?

Yes, the Product Manager - Insurance position at MASA is fully remote, allowing you to work from anywhere within the continental United States, with occasional travel to our offices in Fort Lauderdale, Florida.

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How does MASA support professional development for the Product Manager - Insurance?

MASA is committed to the growth and development of its employees. As a Product Manager - Insurance, you will have opportunities to create a lasting impact, contribute to professional resources, and stay updated on industry trends, all fostering a culture of continuous learning and improvement.

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What kind of company culture can a Product Manager - Insurance expect at MASA?

At MASA, the company culture is professional yet friendly, emphasizing collaboration and a shared mission of compassion. You'll be part of a close-knit team where your ideas are valued and geared towards making a difference in the lives of our 2+ million members.

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Common Interview Questions for Product Manager - Insurance
Can you describe your experience with product launches in the insurance industry?

It's important to discuss specific product launches you've managed, detailing your role in planning and execution. Highlight examples of successful collaboration with cross-functional teams to illustrate your leadership and organizational skills.

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How do you prioritize tasks when managing multiple product releases?

Effective prioritization is key to successful product management. Discuss tools or methods you use to evaluate the urgency and impact of tasks, and emphasize your organizational skills and ability to adapt to changing priorities.

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What strategies do you employ to gather customer feedback on product features?

Gathering customer feedback is critical. Share methodologies like surveys, focus groups, or user testing you’ve utilized in past roles and explain how you incorporate that feedback into your product development process.

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How do you stay informed about industry trends in insurance?

Staying current is crucial in our field. Mention resources you follow, such as industry publications, conferences, and networking events. Your answer should show a proactive approach to learning about market shifts and competitor strategies.

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Can you provide an example of a product improvement you championed?

Sharing a specific case where you identified an area for improvement can showcase your critical thinking and analytical skills. Discuss the steps you took to implement changes and the results achieved.

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How do you communicate product updates to stakeholders?

Effective communication is vital. Describe how you tailor updates to different audiences, using tools like presentations or newsletters, and ensuring transparency and clarity in your communication process.

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What experience do you have in defining a product playbook?

Detail your experience in developing comprehensive playbooks, emphasizing how they facilitate understanding of product features and launch processes. Discuss how you ensure that they align with business objectives.

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Describe a challenging situation you faced during a product launch and how you overcame it.

Discuss a specific challenge, focusing on your problem-solving approach. Explain how you leveraged teamwork and communication to find solutions and ensure a successful launch despite obstacles.

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What metrics do you consider most important when evaluating a product's success?

Discuss key performance indicators (KPIs) that align with MASA's goals, such as customer satisfaction, sales growth, or market share, and explain how analyzing these metrics informs your future strategies.

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Why do you want to work as a Product Manager - Insurance at MASA?

Express your enthusiasm for MASA's mission and values. Highlight how your experience aligns with the company’s goals and how you see yourself contributing to its success in the insurance sector.

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Ready for your next big career opportunity? Join MASA’s amazing and energetic team! You’ll be empowered to make a daily positive impact for 2 million members worldwide. For nearly 50 years, we have proudly served our members by setting and contin...

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Full-time, remote
DATE POSTED
April 2, 2025

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