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Director of IT, AI & Analytics

The Director of Information Technology, AI & Analytics, occupies a pivotal leadership role at Medical Guardian, driving strategic and operational data initiatives that support the company's objectives. This position not only leads our centralized data team but also directs the enhancement of our data infrastructure, the expansion of our data warehouse, advanced analytics, AI product development, and automation initiatives—including the design and deployment of AI agents, custom LLM pipelines, and scalable automation frameworks to maintain and extend our market leadership.

Key Responsibilities:

  • Strategic Analytics Leadership: Guide the strategy and execution of advanced analytics and AI product development initiatives that impact core business metrics and enhance decision-making processes across the organization.
  • Architect and Manage Data Systems: Oversee the development and management of scalable, AI-ready data infrastructure and pipelines. Ensure seamless integration with data warehouses and automated reporting systems.
  • Data Governance Leadership: Establish and enforce robust data governance practices to maintain data integrity, ensure privacy, and comply with regulatory requirements such as CCPA and HIPAA. This includes implementing policies that control data access and auditing processes to secure data across all platforms.
  • Business Collaboration: Collaborate closely with business units and leaders to define and support key performance indicators (KPIs) and metrics that optimize business operations.
  • Advanced Data Analysis Initiatives: Utilize deep analytics to provide insights that drive decision-making and identify opportunities for operational improvements.
  • AI-Driven Solutions Development: Lead the design, development, and deployment of AI agents, machine learning models, and intelligent automation systems across customer service, internal operations, and product workflows.
  • Data Product Innovation: Develop and implement data strategies and products that align with the company’s objectives and drive competitive advantage, ensuring compliance with data governance standards.
  • Integration of AI in Business Processes: Drive enterprise-wide process automation and AI integration efforts, including LLM-driven document processing, conversational interfaces, and predictive analytics solutions.
  • AI Strategy and Policy Development: Develop and manage budgets for data operations and technology enhancements with the VP of IT and define key performance indicators for the data and analytics function.
  • Scaling AI and Analytics Capabilities: Foster a culture of continuous learning and innovation within the data team, manage hiring, training, and professional development of staff.
  • AI Software Development Oversight: Lead development of custom AI software tools, including internal copilots, chatbots, and auto-reporting assistants using LLMs (e.g., OpenAI, Claude, Gemini) and frameworks like LangChain or Haystack.
  • Automated Reporting Frameworks: Build end-to-end automated reporting systems leveraging Python/R, SQL, dbt, and BI tools like Power BI or Looker to deliver actionable dashboards and reduce manual data operations.

Qualifications:

  • Educational Background: Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, or related fields.
  • Professional Experience: At least 7 years of experience in data management and analytics, with a robust background in data engineering, AI technologies, and managing data warehouses. Demonstrated experience leading AI development teams or launching AI/ML products in production environments.
  • Technical Skills: Proficiency in modern data tools (dbt, Power BI), SQL, and programming (Python, R). Experience with cloud data platforms (AWS, Azure, Google Cloud) Experience with LLM APIs (e.g., OpenAI, Anthropic), MLOps tools (e.g., MLflow, Vertex AI), and AI development libraries (e.g., LangChain, HuggingFace, Scikit-learn, TensorFlow, PyTorch).
  • Leadership and Communication: Excellent leadership and communication skills, capable of strategic planning and team management.
  • Visionary Leadership: Proven ability to envision and drive technology-based initiatives that meet business needs and enhance competitive edge.
  • Compliance and Governance: Strong understanding of data governance, CCPA, HIPAA, and compliance requirements.

Work Hours and Travel Requirements:

You must be open to assisting in troubleshooting and analysis in the event of off-hours production problems, as needed. The IT Team works in a hybrid environment that requires a minimum of two days per week in the Philadelphia office.

  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation, Sick Time Off & Holidays)
  • Company Paid Short Term Disability and Life Insurance
  • Retirement Plan (401k) with Company Match
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What You Should Know About Director of IT, AI & Analytics, Medical Guardian

Join Medical Guardian as the Director of IT, AI & Analytics, where your expertise will drive crucial data initiatives that elevate our company's mission. In this dynamic role, you'll lead a centralized data team, focusing on enhancing our data infrastructure and expanding our advanced analytics capabilities. Your leadership will be key in developing innovative AI products and automation strategies, such as designing AI agents and creating scalable automation frameworks that keep us at the forefront of our industry. You will architect and manage AI-ready data systems, ensuring a seamless integration with our data warehouses and automated reporting systems. Your ability to establish robust data governance practices will protect our data integrity and ensure compliance with regulations such as CCPA and HIPAA. Engaging with various business units, you'll support the definition of key performance indicators (KPIs) that optimize operations while utilizing advanced analytics for impactful insights. As a champion of AI-driven solutions, you will lead initiatives focused on machine learning models and enterprise-wide process automation to enhance our internal workflows and customer interactions. Your visionary leadership will not only inspire innovation within the data team but also involve managing the hiring and development of talented professionals. If you're passionate about harnessing technology to meet business needs and have a solid background in data management and AI, this is the perfect opportunity for you to make a substantial impact at Medical Guardian.

Frequently Asked Questions (FAQs) for Director of IT, AI & Analytics Role at Medical Guardian
What are the responsibilities of the Director of IT, AI & Analytics at Medical Guardian?

The Director of IT, AI & Analytics at Medical Guardian is responsible for guiding the strategy of advanced analytics and AI product development, managing scalable data infrastructures, and enforcing robust data governance practices. This pivotal role involves collaboration with various business units to support performance metrics, development of AI-driven solutions, and innovation of data products to meet business goals. Additionally, you'll oversee hiring and professional growth within the data team.

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What qualifications do you need to apply for the Director of IT, AI & Analytics at Medical Guardian?

To apply for this position at Medical Guardian, candidates should ideally have a bachelor’s or master’s degree in Data Science, Statistics, or Computer Science, coupled with at least 7 years of experience in data management and analytics. A strong background in data engineering, AI technologies, and team leadership, along with technical skills in SQL, Python, and cloud platforms, are vital for success in this role.

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What kind of experience is required for the Director of IT, AI & Analytics position at Medical Guardian?

Candidates for the Director of IT, AI & Analytics role at Medical Guardian should have substantial professional experience, particularly in data management, analytics, and AI technologies. Experience in leading AI development teams, managing data warehouses, and launching AI/ML products in production environments is essential. Familiarity with modern data tools and cloud data platforms is also important.

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How does the Director of IT, AI & Analytics at Medical Guardian ensure data governance?

In the Director of IT, AI & Analytics role at Medical Guardian, establishing and enforcing robust data governance practices is a key responsibility. This includes implementing policies that control data access, ensuring data integrity, and complying with regulations like CCPA and HIPAA. The director will lead initiatives to maintain secure data across all platforms, ensuring adherence to compliance requirements.

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What leadership skills are important for the Director of IT, AI & Analytics role at Medical Guardian?

Strong leadership and communication skills are crucial for the Director of IT, AI & Analytics position at Medical Guardian. The director must be adept in strategic planning, capable of inspiring and mentoring a team, and able to envision and drive technology-based initiatives that enhance business efficacy and competitive advantage.

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Common Interview Questions for Director of IT, AI & Analytics
What strategies do you use to lead advanced analytics initiatives?

In leading advanced analytics initiatives, I prioritize clear communication with stakeholders to understand business needs, while employing data-driven decision-making. I adapt methodologies that ensure we harness the best analytical tools, like Python and SQL, while integrating AI products that enhance operational effectiveness.

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Can you discuss a successful data governance implementation you led?

Certainly! At my previous company, I led a data governance initiative where we established comprehensive policies for data access and auditing. This not only secured our data but also improved compliance with regulatory requirements. It resulted in a notable reduction in data breaches and increased confidence within the organization.

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How do you ensure seamless integration of AI and analytics into existing business processes?

To ensure successful integration, I work closely with business units to understand their current workflows and identify opportunities where AI can add value. I often conduct pilot projects that highlight quick wins, which help in building trust in the technology before full-scale deployment.

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Describe your approach to managing a data team in a hybrid work environment.

Managing a data team in a hybrid environment requires an emphasis on clear communication, flexible work policies, and regular check-ins. I focus on fostering a culture of accountability and collaboration, using tools like Slack or Asana to keep lines of communication open and project management transparent.

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What are your priorities when architecting a data system?

My primary priorities include scalability, data integrity, and compliance with governance standards. I start by establishing clear requirements from all stakeholders, followed by selecting the appropriate technologies and ensuring that the architecture can evolve with the business needs.

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How do you promote continuous learning within your team?

I promote continuous learning by encouraging team members to pursue professional development courses, attend workshops, and share knowledge during team meetings. I also make it a point to celebrate innovative ideas and implement concepts that enhance our analytics capabilities.

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What challenges have you faced in AI product development and how did you overcome them?

One challenge I faced was aligning AI project goals with business strategy. To overcome this, I initiated collaborative workshops that brought together cross-functional teams to align on objectives, which led to successful project outcomes and stakeholder buy-in.

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How do you measure the success of AI and analytics initiatives?

Success is measured through defined KPIs tailored to the specific initiative, such as improved decision-making speed or reduced operational costs. Additionally, I assess feedback from users to gauge satisfaction and identify areas for improvement.

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What tools do you rely on for data analysis and reporting?

I rely heavily on modern data tools like Power BI for visualization, SQL for database management, and Python for advanced analysis. These tools, combined with automated reporting frameworks, have streamlined our reporting processes significantly.

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How do you stay current with emerging technologies in data and AI?

I stay current by regularly engaging with industry literature, attending conferences, and networking with peers in the field. I also encourage my team to actively participate in communities and forums that discuss the latest trends and innovations.

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An industry-leading provider of affordable and reliable medical alert systems, Medical Guardian empowers our customers to live a life without limits.

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DATE POSTED
March 25, 2025

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