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Relationship Account Manager

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MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

The Relationship Account Management team is focused on driving long-term partnerships with MongoDB’s mature customers, creating expansion & evangelism in the process. This team was established 18 months ago and continues to grow and scale. As we take on more accounts within our team, we are looking for an experienced Account Manager to drive retention and expansion within a named book of accounts, ensuring client success and value realization in the process.

Individuals in the Relationship Account Manager (RAM) role have a passion for technology that delivers business outcomes and understand how to retain and grow clients through a focus on their success. In this role you will act as the primary point of contact for your customer base and leverage the MongoDB ecosystem to help drive expansion and retention of a customer portfolio. As a Relationship Account Manager you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between.

We are looking to speak to candidates who are based in Austin, Chicago, and New York City for our hybrid working model.

Our ideal candidate will have

3-5 years of quota-carrying experience in Sales or Account Management, or similar customer-centric role with direct revenue responsibility
A proven track record of hitting sales targets; this role will be responsible for expansion/upsell AND renewal/retention
The ability to execute on activity and pipeline expectations and published standards of excellence (M4S/Leading indicators)
Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role.
Demonstrated ability to articulate the value of a complex enterprise technology
A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
The ability to work in a fast paced environment
The acumen for leveraging tools and data sets to gain insight into your clients use of MongoDB
An entrepreneurial mindset - this is a new team so you must thrive in a changeable, often ambiguous environment and enjoy contributing to building process, enablement and best practices
High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution
Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Solutions Architects, Professional Services, Tech Services, Deal Strategy, Legal etc.
Prior exposure to database, cloud and infrastructure technology is a plus

On a given day in this role you will

Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives, but also their internal processes, and overall corporate strategy - to continually progress the partnership forward
Build pipeline through targeted, intentional, and quality customer interactions; effectively qualify customer needs through collaborative discovery to ensure the best proposed solution
Proactively identify, qualify and nurture relationships within your accounts to expand stakeholder footprint and elevate MDB as a strategic partner
Lead the sales and renewal process, from pricing and deal strategy to customer negotiation through to opportunity closure and implementation of solution
Drive value realization to ensure clients achieve expected or desired outcomes; verify that customer is using all features and capabilities of MongoDB solutions to gain tangible value and positive business outcomes
Execute on territory management & activity expectations, including ongoing tiering/prioritization of accounts, strategic account planning, and risk/deal reviews
Maintain SFDC hygiene, including opportunity management, next steps and close dates; meeting categorization; churn logging & risk tracking
Own and deliver an accurate forecast of your business week over week; quarter over quarter
Leverage data signals and proactive outreach to identify and address potential risk within your portfolio
Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes
Contribute to the overall culture of skill development for the RAM organization - sharing best practices, cross-collaborating, and mentoring peers in the spirit of driving results and global team performance

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 1263094629

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:

$101,254.40—$101,254.40 USD

Average salary estimate

$101254 / YEARLY (est.)

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$101254K

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What You Should Know About Relationship Account Manager, MongoDB

Are you ready to dive into a role where technology meets relationship building? As a Relationship Account Manager at MongoDB, based in the vibrant city of Chicago, you will have the opportunity to forge meaningful partnerships with our established client base, ensuring their success while driving the growth of our innovative solutions. Your expertise will turn customer interactions into lasting collaborations; with 3-5 years of experience under your belt, you’ll leverage your sales and account management skills to not only meet but exceed sales targets. Each day will be a blend of strategic advising, where you align customer needs with our cutting-edge MongoDB solutions, and proactive outreach as you help guide clients through their technology journey. We are looking for someone who thrives in fast-paced environments, maintains high standards of organization, and possesses outstanding communication skills to engage diverse audiences. Your role will involve driving retention, upselling services, and educating clients on maximizing their use of our technology—all while contributing to a new, dynamic team culture. If you’re passionate about technology and ready to take on the challenge of securing the best outcomes for each client, then we want to hear from you. Join us in empowering innovators and experience a workplace committed to your growth, well-being, and success alongside an energetic team that believes in the transformative power of data.

Frequently Asked Questions (FAQs) for Relationship Account Manager Role at MongoDB

What are the responsibilities of a Relationship Account Manager at MongoDB?

As a Relationship Account Manager at MongoDB, your key responsibilities will include driving retention and expansion within your assigned client accounts, developing relationships, and acting as the primary point of contact for clients. You will strategize on client engagement, lead sales and renewal processes, and ensure that clients maximize the value from MongoDB's solutions, ultimately contributing to their overall success.