Housekeeping Manager

The Housekeeping Manager at Montage International is responsible for managing day-to-day operations in the housekeeping department, conducting inspections of guest rooms and public areas, mentoring staff, and supporting the Director of Housekeeping. You'll also oversee training and development efforts, ensuring that every team member is equipped to deliver exceptional service.

To apply for the Housekeeping Manager position with Montage International, you'll need at least a high school diploma, although a Bachelor’s Degree is preferred. Additionally, having two or more years of experience in housekeeping within a luxury resort setting is crucial. Intermediate skills with Microsoft Office and familiarity with hotel operations will also set you up for success.

Essential skills for the Housekeeping Manager role at Montage International include strong communication abilities, both verbal and written, proficiency in Microsoft Office and Workday software, and a thorough understanding of hotel housekeeping operations. Management and leadership skills are critical, as you'll be responsible for supervising and developing your team.

As a Housekeeping Manager at Montage International, you will work in a dynamic and vibrant environment focused on service excellence and teamwork. You'll spend your days walking through the beautiful Laguna Beach hotel, interacting with guests and staff alike while managing housekeeping standards and ensuring a clean, safe ambiance for everyone.

The salary range for the Housekeeping Manager position at Montage International typically falls between $73,000 and $78,000 per year, excluding any potential incentive pay. This competitive pay reflects the importance of the role in maintaining the high standards and service quality that our guests expect.

When managing a housekeeping team, I focus on clear communication, setting realistic goals, and providing ongoing training and support. I believe in recognizing individual strengths and delegating tasks accordingly to promote team cohesion and efficiency.

I believe in addressing conflicts promptly and fairly. I encourage open communication and provide a safe space for team members to express their concerns. By understanding both sides of the issue, I can facilitate a resolution that fosters teamwork and a positive work environment.

In my previous role, I implemented a new training program that focused on attention to detail and guest satisfaction. By regularly conducting inspections and gathering feedback from guests, we were able to refine our processes and enhance overall cleanliness, leading to improved guest satisfaction scores.

I have extensive experience analyzing budgets and identifying areas for cost reduction without compromising service quality. By managing schedules effectively and monitoring supply usage closely, I've been able to maintain financial health while ensuring optimal team performance.

I prioritize safety by providing comprehensive training on proper cleaning procedures, the use of chemical products, and equipment handling. Regular audits are conducted to ensure compliance with health and safety regulations, creating a safe environment for staff and guests alike.

Motivating my staff involves recognition of their hard work and achievements, both informally through daily praise and formally through awards and incentives. I also encourage open dialogue about their career development and listen to their suggestions for improving team dynamics.

I focus on several key performance indicators, including guest satisfaction scores, cleanliness audit results, staff turnover rates, and operational efficiency metrics. These indicators help track our success in maintaining high standards and guiding areas for improvement.

Technology plays a vital role in managing housekeeping operations. Tools like Workday for scheduling, communication apps for team coordination, and software for tracking inventory and staff performance help streamline processes and enhance overall efficiency.

I take a hands-on approach when training new housekeeping staff, pairing them with experienced team members and gradually introducing them to cleaning procedures and standards. I emphasize the importance of quality service from day one to ensure they become valuable team members.

I believe my strong background in luxury housekeeping management, coupled with my commitment to providing exceptional service, aligns perfectly with the values of Montage International. My leadership style fosters collaboration and a positive atmosphere, ensuring we meet and exceed guest expectations.