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Backoffice Hub Leader

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Company Description

ID: R25_0005624

This is a Hybrid position.

Job Description

This role requires this BO Associate to be the local country representative for the BO HUB. This includes all collection services, collection applications & tools, vendors for the cluster by working with Onsite backoffice resources, COE and Delivery leads.

Familiarize vendors and vendor details,with different stakeholders while working on their services, their performance, payment timelines, exceptions, nuances etc. for each country under your cluster in coordination with onsite HUB resources & local Delivery lead in order to achieve seamless delivery from them. The position requires smooth execution of Offsite BO Activities and complete control over tasks as per SOPs & SLAs related to projects, performance KPIs, queries specific to DA backoffice in coordination with Onsite HUB resources / local Delivery lead/resources.

Any asset management at local country level including trouble shooting, replacement and other asset management tasks. Understand country level exceptioins, timelines, requirements etc in detail together with onsite HUB resources for future Standardization & Automation

Responsibilities

Ensure E2E execution of payment processing happens for each vendor in timely manner in order to expect seamless deliverables from vendors. This is to be done thru Malaysia BO resources
Organize regular engagement calls with local finance, local stakeholders, key vendors to understand their concerns & also HUB area of interest (pain points) and work on finding simpler & eficient solutions to it
Ensure E2E Project Management activities as outlines in DA BO SOP is executed in timely manner. This is to be done working with right stakeholders and support from Malaysia BO resources
Look for optimization opportunities on a continual basis
Engage continuously with key stakeholders and create an environment that drives and promotes integrity and company values
Lead continuous improvements initiatives
Remain aware about country level exceptions, nuances, risks, challenges, timelines while working on vendor payment processing
Anticipate challenges, risks and raise them HUB Leader / Cluster Delivery lead

Qualifications

Our Backoffice Hub Leader has a highly effective communication skills matched with good presentation, has the talent on influencing skills, and its committed with the integrity. You should have the ability to engage and manage key stakeholders at country level and performs effectively with high energy and flexibility in a fast-paced, constantly evolving team environment.

Requirements

+5 years of working experience in Data Acquisition, with +3 years working as People Manager preferred
Proficiency in Business English
Appropriately models and reflects the Nielsen values
Result oriented with aptitude for continuous process improvements
Comfortable working with data and numbers as well as collecting and reporting information
Professional maturity in relation to others and to work, which enable effectiveness while dealing with pressures and difficulties of a dynamic work environment
Business acumen with strong organization skills
Good understanding of operational metrics
Technically savvy to work on analytical tools
Proficient in Microsoft Office Suites

Nice to Have

Multi country market knowledge
Multi country language proficiency is preferred
Product knowledge
NIQ Internal Resources (nice to have)Knowledge of Field Audit Methodology, CDAR tools and processes

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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CEO of NielsenIQ

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Average salary estimate

$70000 / YEARLY (est.)

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$60000K

$80000K

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What You Should Know About Backoffice Hub Leader, NielsenIQ

Are you ready to lead a dynamic team as a Backoffice Hub Leader at NIQ? This remote position, located in Ciudad de México, is a fantastic opportunity for you to showcase your leadership skills while collaborating with a passionate group. In this role, you will be the local country representative for the BO HUB, overseeing vital collection services and managing vendor relationships across your cluster. Your keen insight will help optimize performance and streamline processes, allowing for seamless execution of Offsite BO Activities. You'll be engaging with local stakeholders and key vendors, addressing their concerns and working collaboratively to find the best solutions. If you have over five years of experience in Data Acquisition and at least three years of people management experience, we want you on our team. Your strong communication skills and ability to influence others will be essential as you drive continuous improvement initiatives and maintain a high-energy, flexible work environment. At NIQ, we value innovation and aim for excellence, ensuring that our approach to vendor payment processing is timely and efficient. Join us in delivering unique consumer insights that span over 100 markets, and let's pave the way for growth together!

Frequently Asked Questions (FAQs) for Backoffice Hub Leader Role at NielsenIQ

What are the main responsibilities of a Backoffice Hub Leader at NIQ?

As a Backoffice Hub Leader at NIQ, your key responsibilities include managing E2E execution of payment processing for vendors, organizing engagement calls with finance and key stakeholders, and ensuring timely execution of project management activities as per SOPs and SLAs. You’ll also be responsible for continuous optimization of processes and improvement initiatives.