German Speaking Customer Service for Online Learning & EdTech Department
Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for a German Speaking Customer Service Representative in the Online Learning & EdTech Department. This role is ideal for individuals who are passionate about education and technology and are dedicated to providing excellent service to German-speaking learners.
Responsibilities
- Deliver outstanding customer service to German-speaking clients through phone, email, and chat.
- Assist customers with inquiries related to online courses, enrollment, and technical support on the EdTech platform.
- Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
- Document all customer interactions accurately and maintain detailed records in the customer service management system.
- Collaborate with internal teams to improve processes and address customer needs effectively.
- Provide clear and constructive feedback based on customer inquiries to enhance the overall user experience.
- Stay updated with product knowledge and industry trends to assist customers appropriately.
- Fluency in German and English, both written and spoken.
- Experience in customer service, especially in the education or tech industry, is preferred.
- Exceptional communication and interpersonal skills.
- Ability to troubleshoot and resolve issues in a clear and concise manner.
- Familiarity with customer service software and Microsoft Office Suite.
- Detail-oriented with excellent organizational skills.
- A passion for education and technology, with a commitment to helping learners succeed.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
Patrique Mercier Recruitment FR is excited to invite dynamic individuals to apply for the German Speaking Customer Service Representative position within the Online Learning & EdTech Department. If you are enthusiastic about supporting educational journeys, this role is perfect for you! Here, you'll engage with German-speaking clients who are eager to enhance their knowledge through online courses. Your main responsibilities will include providing exceptional customer service via phone, email, and chat, assisting customers with course inquiries and providing technical support on our innovative EdTech platform. You’ll play a crucial role in resolving complaints and ensuring that each customer feels valued and understood. Documentation is key, so keeping accurate records of customer interactions is one of your daily tasks alongside collaborating with internal teams to streamline processes. Staying informed about product knowledge and industry trends will empower you to offer informed support. The ideal candidate will be fluent in both German and English, with a solid background in customer service, preferably within education or technology. Exceptional communication skills, attention to detail, and the ability to troubleshoot will help you excel in this role. Moreover, you’ll enjoy fantastic benefits, including private health insurance, a rewarding performance bonus, fully paid training, and even a relocation package if needed. If a career that combines education and technology sounds appealing to you, this is your chance to make a difference and help learners thrive!
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