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Payment Processing Manager

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Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets.

The Payment Processing Manager oversees daily processing operations, leads payment operations projects and manages multiple payment and other providers. This role involves collaborating with multiple internal stakeholders and team members (locally or at international company locations) to plan and execute strategic projects as well as working with multiple third-party payment providers. Responsibilities include optimizing payment processing workflows, ensuring compliance with industry regulations and executing payment-related projects.

This role will be based in our New York, NY office.

What you'll do:

Payment Processing Optimization: Analyze and streamline payment processing workflows to enhance efficiency, accuracy, and compliance with industry standards and regulations. This includes planning, implementing, and monitoring payment routing optimization strategies
Day-to-Day Payment Operations: Manage the ongoing operations of all payment processors and alternate payment method relationships. This involves identifying and solving payment issues, providing ad-hoc support on payment challenges, and ensuring smooth processing of various payment methods
Technical Expertise: Have a deep understanding of how card payments work, including the roles of various players in the payment world. This includes knowledge of card schemes, card payment terminology, and the technical processes involved in authorizing transactions
Stakeholder Management: Manage relationships with payment providers, including negotiating terms and services, and ensuring the best possible outcomes for the company
Incident Investigation: Detect and escalate payment-related problems and complex issues, while taking ownership of the resolution process
Compliance and Regulatory Adherence: Ensure all payment operations comply with industry regulations and standards. This includes safeguarding customer funds and managing regulatory or fraud risks associated with card usage
Data Analysis and Reporting: Utilize data analytics tools to monitor and analyze payment trends, identify anomalies, and recommend strategies for improvement. Generate reports on payment processing performance and monitor processing KPIs to optimize performance
Project Management: Collaborate with cross-functional teams, including R&D, Product, Compliance, Legal, and Finance, to ensure seamless and flawless operation of payment processing systems and technologies

What we're looking for:

3+ years of experience in the online/mobile payments industry or a relevant fintech company
In-depth familiarity with card schemes and card payment terminology, along with a strong understanding of payment systems, technologies, and industry best practices
Ability to provide data-driven financial insights and solve complex challenges
Strong presentation, problem-solving, collaboration, and interpersonal skills
Proven experience with payment operations in a dynamic environment

What we offer:

Outstanding discounted medical, dental, and vision insurance
401K with employer match
Employee Stock Purchase Plan (ESPP)
Fitness/Wellness reimbursement
Generous PTO, paid holidays, and parental leave
Learning and development opportunities
Flexible work from home schedule
Volunteer activities
Fun office culture with supportive leadership

Join the Payoneer Family - check out Our Values and apply today!

Payoneer is committed to fostering a diverse and inclusive workplace. Payoneer is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you are interested in applying for employment with Payoneer and need special assistance or an accommodation to use our website or to apply for a position, please email RecruitmentUS@payoneer.com. Determinations on requests for reasonable accommodation are made on a case-by-case basis.

In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.

The annual base salary range for this position is: $90,000 - $105,000.

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CEO of Payoneer

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Average salary estimate

$97500 / YEARLY (est.)

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$90000K

$105000K

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What You Should Know About Payment Processing Manager, Payoneer

Are you ready to take your career to the next level with Payoneer as a Payment Processing Manager in the vibrant city of New York? At Payoneer, we’re on a mission to empower businesses from all corners of the globe to thrive in the ever-growing global economy. As a Payment Processing Manager, you’ll oversee our daily processing operations while leading exciting payment operations projects. You'll work closely with diverse team members globally and engage with multiple third-party payment providers to drive efficiency in payment processing workflows. This role is not just about management but involves deep technical expertise in card payments, regulatory compliance, and incident investigation. You’ll leverage your analytical skills to refine payment processes, ensure customer funds are secure, and collaborate cross-functionally with teams like R&D and Product to optimize our systems. If you bring over three years of experience in the online/mobile payments industry and thrive in dynamic environments, this could be your chance to shine. Our commitment to your growth includes generous benefits, learning opportunities, and a fun office culture. Join us at Payoneer and make a meaningful impact in the world of finance while enjoying the perks that come with being part of our global family!

Frequently Asked Questions (FAQs) for Payment Processing Manager Role at Payoneer

What are the primary responsibilities of a Payment Processing Manager at Payoneer?

As a Payment Processing Manager at Payoneer, your primary responsibilities will include optimizing payment processing workflows, managing day-to-day operations of payment processors, ensuring compliance with industry regulations, and collaborating with internal stakeholders. You’ll lead projects that streamline processes and improve efficiency, while also troubleshooting payment issues and working with third-party payment providers.