SITEC - PC Tech - Camp Lejeune, NC - job 2 of 2

As a PC Technician at Peraton in Camp Lejeune, NC, your primary responsibilities include troubleshooting technical issues, maintaining desktop and mobile devices, and providing customer support for software applications and network connectivity. You'll manage systems and network infrastructures, conduct training, and perform Install, Move, Add, Change (IMAC) services. Proactivity in resolving problems and improving system reliability will be key to your success.

To qualify for the PC Technician position at Peraton, candidates must possess at least a high school diploma alongside four years of relevant experience. An active DoD TS/SCI security clearance is necessary, along with at least one year of experience in a similar role, such as a Help Desk Specialist. Additionally, candidates should hold a DoD 8570.01-M IAT Level II certification to meet the required technical standards.

The PC Technician role at Peraton directly supports the USSOCOM mission by ensuring that all IT infrastructure and systems remain operational for the end-users. By maintaining and optimizing network operations, responding to technical support requests, and resolving issues efficiently, you enable continuous functionality for Special Operations Forces, which is essential for effectiveness in the field.

Essential skills for a PC Technician at Peraton include excellent problem-solving abilities, customer service acumen, and extensive knowledge of desktop hardware, software applications, and network configurations. Strong communication skills are also important, as you'll be collaborating with end-users and vendors to resolve technical issues and implement system improvements.

The typical salary range for a PC Technician at Peraton in Camp Lejeune, NC, is between $51,000 and $82,000. This range may vary based on experience, which allows for potential growth and advancement in your IT career, particularly within a company that's committed to national security and innovative solutions.

When answering this question, focus on specific examples of hardware issues you've resolved. Discuss the methods you used for diagnosis and the tools you relied on, emphasizing your problem-solving approach and customer communication throughout the process.

Illustrate your organizational skills by explaining how you assess urgency and impact. Detail how you prioritize tasks based on deadlines, user needs, and system functionality to ensure a smooth workflow in high-pressure environments.

Here, focus on the steps you take, such as checking hardware connections, verifying configurations, and using diagnostic tools. Explain your approach to isolating problems and ensuring quick resolution for users, showcasing your analytical skills.

Discuss the types of operating systems and applications you’ve installed. Speak to your understanding of version control and licensing management. Highlight any challenges faced and how you overcame them to keep systems up-to-date and compliant.

Emphasize your commitment to excellent customer service. Provide concrete examples of how you've guided users through troubleshooting processes, trained them to resolve minor issues, and ensured a positive experience despite any technical difficulties.

Mention your proactive approach to professional development, including attending workshops, following industry publications, and participating in forums. Highlight your adaptability to incorporate new technologies into your skill set effectively.

Reflect on how you tailor your communication style to different audiences, such as technical and non-technical users. Discuss the importance of clarity, patience, and being approachable to create a collaborative environment.

Discuss how teamwork, sharing knowledge, and supporting colleagues lead to enhanced efficiency and morale. Provide examples of collaborative projects where you played a role in fostering a supportive team dynamic.

Talk about the importance of compliance with licensing agreements and how you manage records of installed software. Highlight your ability to coordinate renewals and track usage to avoid penalties and ensure legal compliance.

Provide a specific instance where you faced a particularly challenging problem. Walk through the steps you took to resolve it, emphasizing your analytical and customer service skills, and conclude with the positive outcome achieved for the user or organization.