Real Estate Account Manager

The Real Estate Account Manager at Pilot has a dynamic set of responsibilities that include connecting with commercial real estate partners, tracking and analyzing engagement, collaborating cross-functionally, and refining processes to enhance partner experiences. This role is integral to cultivating relationships and ensuring sustainable growth in our real estate referral channel, making it crucial for someone who thrives in a relationship-driven environment.

To be effective as a Real Estate Account Manager at Pilot, candidates should possess 3-5 years of professional experience in account or relationship management, ideally in the commercial real estate field. Proficiency in Salesforce and standard CRM tools is vital. Strong communication skills and the ability to work independently are also important, given the role’s emphasis on developing and nurturing business partnerships.

Yes, the Real Estate Account Manager at Pilot is expected to work in the field up to five days a week. This includes attending events that sometimes occur outside of traditional business hours, which is crucial for building and maintaining relationships with commercial real estate partners.

The Real Estate Account Manager at Pilot will utilize Salesforce and GSuite to effectively manage their relationships and track engagement. These tools are essential for streamlining workflows, analyzing partner interactions, and ensuring impactful strategies are in place to grow partnerships.

At Pilot, the work environment for a Real Estate Account Manager is collaborative and supportive, with a focus on fostering strong relationships both internally and externally. You'll be part of a passionate, close-knit team that values diversity and the unique contributions of each member, all while striving for excellence in providing internet connectivity solutions.

When answering this question, emphasize your previous roles where you built and maintained relationships, particularly within the commercial real estate industry. Highlight specific strategies you used to engage partners, and any successful collaborations you facilitated. This shows your direct relevance to the position at Pilot.

In your response, mention your organizational skills and any tools or systems you use, like CRM platforms, to track engagements. Provide an example of how you’ve juggled multiple accounts in the past and outline your process for maintaining quality interactions with each partner.

Share your methodology for tracking engagement metrics, the tools you employ for data analysis, and how you translate your findings into actionable strategies. Providing measurable results from past experiences can bolster your answer.

Talk about your proactive approach to ongoing learning, such as attending industry events, following thought leaders on social media, or engaging with real estate reports. This demonstrates your commitment to remaining informed which is critical for a role at Pilot.

Focus on a specific instance where you recognized a partner’s needs changed and how you adjusted your strategy accordingly. Highlight the importance of flexibility and responsiveness in maintaining strong relationships.

Articulate your understanding that effective communication is foundational for fostering trust and clarity. Share examples of how clear and timely communication helped solve problems or enhanced relationships with partners.

Explain that you use various metrics to evaluate the health of your partnerships, including engagement levels, growth in referrals, and alignment with strategic goals. Giving quantifiable examples of successful partnerships you’ve managed can strengthen your response.

Describe a systematic approach to conflict resolution, emphasizing active listening and finding common ground. Sharing a real-life example where you successfully resolved a disagreement could demonstrate your skills.

Outline your career aspirations and how they align with the goals of Pilot. Discuss your desire to expand your skills in relationship management, drive growth in the real estate sector, and contribute positively to team dynamics.

Discuss the importance of continuous assessment and iteration of processes. You can mention specific tools or methodologies you use to analyze workflows and improve operations, showcasing your goal-oriented mindset.