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Inside Account Manager

Are you ready to put your skills to work in a dynamic and growing company?  Are you passionate about technology and want to see video, imagery, and data come to life on big electronic canvases?  Are you ready to make a difference and assist us as we help shape the way people think about and use digital signage now and into the future?

  • Engaging new leads and opportunities, maintaining existing relationships, and following up with our
    reseller/integrator networks through email and phone correspondence
  • Engage prospective customers to sell the Planar and Leyard story, our products, availability and pricing
  • Create and maintain strong business relationships with prospective customers
  • Navigating across functions and acting as a liaison
  • Update and track an opportunity-to-order in Salesforce
  • Manage purchase orders from receipt to confirmation
  • Provide customer support from early questions to post-order inquiries
  • Partner with production planning to fulfill purchase orders within project timeline and to
    specification
  • Ability to be agile, pivot as needed, problem solve, and move swiftly to resolution
  • Must have excellent oral and written communication in English.
  • Other duties as assigned by manager
  • Bachelor’s degree or equivalent work experience
  • Minimum of 2 years professional experience in an A/V sales role preferred
  • Strong interpersonal skills
  • High attention to detail and accuracy. Capturing and utilizing data in the form of written word, verbally, data in systems, quoting, and reporting
  • Ability to multi-task in a fast-paced environment
  • Excellent time management and ability to track actions to completion
  • Proficiency with CRM system, preferably Salesforce
  • Knowledge of A/V systems preferred
  • Knowledge of the A/V selling channel preferred
  • Nice to Have - basic/intermediate understanding of shipping, planning, sales operations, inside and outside sales, finance (pre- and post-sales), project management
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Physical ability to use computer hardware/software required
  • Some lifting (up to 30 lbs.). Long hours on computer keyboard. Prolonged periods of standing and/or walking.

All benefits start on first day of employment!

  • 75% employer-paid medical for employee. Family coverage also included. 
  • 100% employer paid dental, and vision for employee and dependents
  • 100% employer paid long-term, short-term disability, and life insurance policy
  • 401k Match, if you’re contributing 5% we match 4%. 100% vested immediately.
  • 10 paid holidays
  • Starting at 15 days paid PTO (inclusive of sick and vacation time) annually
  • Employee Assistance Program (EAP)
  • Flexible Spending Account (FSA)

EEOC Statement:

  • Planar is an equal opportunity employer, we believe in fostering a culture of equality, diversity, and inclusivity. Our commitment to this goal is clearly expressed in our zero-tolerance policy for discrimination and harassment of any kind, including on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status or any other characteristic protected by applicable federal, state, or local laws. Our hiring practices ensure that decisions are based solely on qualifications, merit, and current business needs, while extending to all aspects of our operations - from recruitment and promotion to layoff and recall, to leave of absence, compensation, benefits, and training.  We are committed to remaining a drug free workplace
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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Inside Account Manager, Planar Systems

Join Planar as an Inside Account Manager and be at the forefront of our exciting journey in digital signage innovation! If you have a passion for technology and the drive to engage with new leads while maintaining valuable customer relationships, this is the perfect opportunity for you. You'll get to showcase the incredible products we offer, from stunning visuals to interactive displays, while using your exceptional communication skills to connect with prospective clients and answer their inquiries. In this dynamic role, you will manage everything from updating opportunities in Salesforce to liaising with our production planning team to ensure project specifications are met on time. We are looking for someone who thrives in a fast-paced environment, possesses strong interpersonal skills, and pays close attention to detail. If you have a bachelor’s degree or equivalent experience, along with at least 2 years of professional experience in an A/V sales role, you’ll fit right in! At Planar, we value our employees and offer a fantastic benefits package starting from day one. Come help shape the future of digital signage with us—apply today!

Frequently Asked Questions (FAQs) for Inside Account Manager Role at Planar Systems
What are the responsibilities of the Inside Account Manager at Planar?

The Inside Account Manager at Planar is responsible for engaging new leads, maintaining customer relationships, and managing the sales process from opportunity to order. This includes email and phone correspondence with resellers and integrators, tracking opportunities in Salesforce, managing purchase orders, and providing support from initial inquiries to post-order follow-ups. Strong communication skills and attention to detail are essential for success in this role.

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What qualifications are required for the Inside Account Manager position at Planar?

To apply for the Inside Account Manager role at Planar, candidates should possess a bachelor’s degree or equivalent work experience. Additionally, a minimum of 2 years of experience in an A/V sales role is preferred, along with strong interpersonal skills and high attention to detail. Proficiency with CRM systems, particularly Salesforce, and knowledge of A/V systems and the selling channel are also beneficial.

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What kind of work environment can an Inside Account Manager expect at Planar?

Inside Account Managers at Planar can expect a fast-paced, dynamic work environment where agility and problem-solving skills are key to success. Employees have the opportunity to collaborate closely with various teams and customers, ensuring that they fulfill their roles effectively. Planar is dedicated to fostering a culture of equality, diversity, and inclusivity, making it a welcoming place for all employees.

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What benefits does Planar offer for the Inside Account Manager position?

Planar offers an excellent benefits package starting from day one of employment, which includes 75% employer-paid medical coverage, 100% paid dental and vision insurance, and a 401k match up to 4% when contributing 5%. Additional benefits include paid time off (PTO), long and short-term disability insurance, an Employee Assistance Program (EAP), and a Flexible Spending Account (FSA).

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How does Planar support career development for Inside Account Managers?

At Planar, career development is prioritized, and Inside Account Managers are given opportunities to enhance their skills and grow within the company. Through training programs, mentorship, and the chance to take on additional responsibilities, employees are encouraged to build their careers in line with their personal and professional goals.

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Common Interview Questions for Inside Account Manager
Can you describe your experience in A/V sales as it relates to the Inside Account Manager role at Planar?

When answering this question, focus on specific tasks and responsibilities from your past roles that relate to A/V sales. Highlight key achievements and how your experience will help you engage with customers and manage relationships at Planar effectively.

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How do you prioritize and manage multiple tasks in a fast-paced environment?

Detail your approach to time management by outlining your methods for prioritizing tasks and staying organized. Discuss tools or techniques you use, such as task lists or project management software, along with an example of how you successfully handled a challenging situation.

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What strategies do you use to build and maintain strong customer relationships?

Discuss specific strategies you employ to connect with customers, such as regular follow-ups, personalized communication, and actively listening to their needs. Share an example of how these strategies led to positive results in a previous role.

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Describe a time when you had to troubleshoot a problem with a client’s order. What was the outcome?

Share a specific experience where you faced a challenge related to a customer order. Explain the steps you took to resolve the issue and the positive outcome that resulted from your intervention. This demonstrates your problem-solving abilities.

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How do you stay updated on industry trends and develop your product knowledge?

Explain the methods you use to keep yourself informed about industry changes, such as following relevant news sources, attending workshops, or participating in webinars. You may also mention how this knowledge supports your sales efforts.

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What role does teamwork play in your approach to sales?

Describe how you collaborate with team members and other departments to achieve sales goals. Give examples of successful teamwork experiences and how they contributed to meeting or exceeding targets.

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How would you handle a difficult client who is dissatisfied with their order?

Outline your approach to managing difficult conversations, emphasizing empathy, active listening, and a commitment to finding solutions. Mention an example where you've successfully turned a dissatisfied client into a satisfied customer.

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What experience do you have using Salesforce or similar CRM systems?

Provide specific details about your experience using Salesforce or other CRM platforms, including how you've utilized them for tracking leads, opportunities, and customer interactions. Mention any analytical insights gained from these systems.

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Why do you want to work as an Inside Account Manager at Planar?

Articulate your motivation for applying to Planar, focusing on your passion for digital signage and technology. Discuss how the company's values resonate with you and how you envision contributing to its growth and success.

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What are your long-term career goals, and how does the Inside Account Manager position fit into those goals?

Reflect on your aspirations in the A/V industry and how the Inside Account Manager role aligns with them. Share how you plan to contribute to Planar while developing your career in this particular area.

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At Planar, we focus on how people use our displays. What features really matter to you. The environments you use them in. We listen. We see. We learn. We find ways to help you solve problems you might not even know you have with our pioneering eff...

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Full-time, remote
DATE POSTED
December 20, 2024

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