(Senior) Business Operations Manager, Chronic Care Services & Digital Health (m/f/d)

The primary responsibilities of a (Senior) Business Operations Manager at Redcare Pharmacy include driving the commercial performance of chronic care services, developing effective sales strategies, and ensuring operational excellence. You'll collaborate across departments to align on project goals and monitor key performance indicators to inform strategic decision-making.

To qualify for the (Senior) Business Operations Manager position at Redcare Pharmacy, candidates should have a minimum of three years of experience in business operations and commercial management, preferably in fast-paced environments. Experience in the German healthcare system or digital health is advantageous, along with fluency in German and English.

Redcare Pharmacy is committed to the personal development of its employees, offering support in the form of internal and external training opportunities. As a (Senior) Business Operations Manager, you will have access to resources that promote your professional growth and enhance your skillset.

As a (Senior) Business Operations Manager at Redcare Pharmacy, you can expect a collaborative and innovative work environment where every team member is valued. The company promotes a healthy workplace culture, encourages teamwork, and allows flexibility with options for remote work.

Key performance indicators (KPIs) for the (Senior) Business Operations Manager at Redcare Pharmacy involve measuring the commercial success of the service offerings. This includes monitoring sales growth, operational efficiency, customer satisfaction, and overall compliance with industry regulations.

In a busy work environment, effective prioritization comes down to assessing urgency and impact. I usually start by identifying critical deadlines and aligning them with strategic goals, which allows me to manage my time effectively and ensure that the most important tasks are addressed first.

My experience with stakeholder management involves actively engaging with different teams to ensure that everyone is aligned with the project's goals. I prioritize clear communication and regular updates to maintain transparency and foster collaboration among cross-functional teams.

I have implemented process-mapping strategies to identify bottlenecks, followed by collaborative workshops with stakeholders to brainstorm solutions. By continuously monitoring the outcomes, I ensure processes are refined and optimized for better performance.

To stay updated with trends in healthcare and digital health, I regularly attend industry conferences, engage with professional networks, and subscribe to relevant journals and newsletters. This helps me contextualize new developments in my strategies and decision-making process.

In my previous role, I analyzed customer feedback data to identify a recurring issue with our service delivery. By presenting this data to the leadership team, we streamlined our processes, leading to a significant increase in customer satisfaction scores.

I have significant experience managing regulatory compliance by actively staying informed of legal requirements and implementing necessary processes to ensure our services adhere to them. This includes regular audits and risk assessments to proactively address potential challenges.

For financial forecasting, I utilize historical data along with market analysis to project future revenues and costs. I involve key stakeholders to validate assumptions and periodically adjust forecasts based on actual performance, ensuring that we remain agile in our financial planning.

I have a strong preference for using Excel for data analysis due to its powerful functions and versatility. For presenting strategies, I leverage PowerPoint to create engaging and informative presentations that capture stakeholders' attention and highlight key insights.

One successful project I led involved the launch of a new healthcare service. I coordinated cross-departmental efforts, implemented a strategic marketing plan, and achieved a significant increase in customer acquisition within the first quarter of launch.

When facing conflict among team members, I prioritize open communication and facilitated discussions to understand each perspective. By promoting empathy and focusing on common goals, I help the team to collaboratively move forward.