Job details

Client Care Specialist I - Front Desk

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Description

Overview:

Responsible for answering incoming phone calls, checking in/out patients, handling money transactions based on patient balance, ability to assist patients.

Main Responsibilities:

The CCS I will work as a part of the clinic team to ensure that patients receive the best possible customer service.
Opening procedures (unlock front door, turn on T.V.’s, music is playing, vacuum common areas/room, and check restrooms)
Checking-in/out patients and handling money transactions including setting up payments plans and cash drops
New patients – getting the consent signed, verifying measures are completed, scanning insurance, driver’s license into the chart and taking patient’s photo
Answer phones and check voicemails on designated inbox
Call late/no show patients after 5 minutes of their scheduled appointment time
Verify patient’s demographics (address, phone number, insurance information, appointment reminders, guardians, guarantor, e-mail address)
Taking messages and e-mailing patient questions to CCS II for designated provider, then documenting with date and time in the patient’s chart
Set-up/remove notifications, as needed
Schedule new patient and follow up appointments
Assist CCSIIs with faxing ROI’s, disability/FMLA paperwork
Uploading medical records to patient’s charts
Check bathrooms twice/daily, ensure cleanliness and stocked with paper towels/toilet paper
Dust/wipe down countertop surfaces, including patient waiting areas, common areas throughout office and clean glass windows on office doors
Closing procedures (ensure cleanliness throughout the office and receptionist spaces, take out the trash throughout the office, and ensure all doors are locked prior to leaving premises)
Other duties as assigned
Present appropriate, courteous customer service to all patients present or on the telephone

NOTICE: This job description does not imply that these are the only tasks to be performed by the employee occupying this position. They will be required to follow any other instructions and to perform any other job-related duties requested by their supervisor.

By signing below you agree that you can adequately perform the requirements of the job. You also acknowledge that you have been trained on all tasks for which you are responsible.

Requirements

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Minimum 1 year of relevant experience preferred
Experience in an outpatient medical office preferred
Graduation from an Accredited College, University, or trade school with a degree, license, or certificate in a relevant field preferred
High School diploma or equivalent required
Must possess superior written and verbal communication skills
Ability speak, read, and write English fluently required
Must demonstrate proficiency in the use of a Windows Computer and Microsoft office products
Must adhere to HIPAA and HIITECH guidelines at all times

Average salary estimate

$35000 / YEARLY (est.)

min

max

$30000K

$40000K

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What You Should Know About Client Care Specialist I - Front Desk, Redemption Psychiatry

Are you passionate about providing exceptional customer service in a healthcare setting? Look no further than the Client Care Specialist I - Front Desk position at our clinic in sunny Phoenix, Arizona! In this vital role, you will be the first face that clients see, playing an essential part in creating a welcome atmosphere. As a Client Care Specialist I, you'll answer incoming calls, check in and out patients, manage financial transactions, and assist patients with their needs. You'll ensure that the clinic is ready for each day, from opening procedures like unlocking doors and prepping the environment to maintaining cleanliness throughout the office. Your attention to detail will shine as you verify patient demographics, handle new patient paperwork, and assist in scheduling appointments. Teamwork is key in this role, so you’ll work closely with your colleagues to provide the best service possible. If you have a year of experience in a relevant field or an outpatient medical office, excellent communication skills, and a bubbly personality, we want to hear from you! Join our dedicated team as a Client Care Specialist I and help us deliver outstanding patient care with a smile.

Frequently Asked Questions (FAQs) for Client Care Specialist I - Front Desk Role at Redemption Psychiatry

What are the main responsibilities of a Client Care Specialist I at the clinic in Phoenix, Arizona?

The main responsibilities of a Client Care Specialist I in Phoenix, Arizona include answering incoming phone calls, checking in and out patients, handling financial transactions, and ensuring a welcoming environment for all visitors. This role is critical as it supports the overall efficiency of our clinic and ensures that patients receive the best possible customer service.