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Coordinator, Employee Services

This role can be remote but still need to reside in the Charlotte, NC area.

The Coordinator, Employee Services plays a critical role in supporting the administration of operational processes that deliver HR programs and projects across all divisions of Renuity. This position serves as a key point of contact for employees, providing assistance with a variety of HR-related inquiries and ensuring that employee requests are handled efficiently and effectively. The HR Coordinator works closely with other HR functions, including recruitment, benefits, payroll, and employee relations, to provide comprehensive support and ensure smooth operations of HR services.

What You'll Do:

· Serve as the first point of contact for employees seeking HR assistance or information, responding to general HR inquiries and resolving concerns in a timely and professional manner.

· Track and manage incoming tickets related to HR requests such as benefits, payroll, policies, and general HR procedures.

· Collaborate with employees to gather necessary information and provide guidance on HR processes, programs, and available resources.

· Provide clear and accurate responses to employees across all divisions, maintaining a high level of customer service.

· Partner with HR team members across various functions (recruitment, benefits, payroll, employee relations, training) to ensure a smooth and coordinated response to employee requests.

· Maintain accurate employee records and ensure proper documentation for HR transactions, including onboarding, promotions, transfers, and terminations.

· Maintain accurate and up-to-date records of employee requests, resolutions, and other HR-related transactions.

· Generate reports as requested by HR leadership, providing insights into HR service desk trends and employee inquiries.

· Assist in identifying opportunities to streamline and improve HR service desk processes, ensuring greater efficiency and effectiveness in meeting employee needs.

What You'll Bring:

  • Associate’s degree in human resources or related field required

  • 1-3 years of experience in HR or employee services, ideally within a corporate or large-scale environment

  • Experience with HRIS systems, ticketing systems, and MS Office (Word, Excel, Outlook)

  • Prior experience in a service desk or customer service-oriented role is a plus

  • Thorough understanding of human resources and labor relations principles, practices, and procedures

What We Offer: 

  • Compensation- $24.00 hourly

  • Full benefits package including health, vision, dental and 401k match

  • Paid time off and holidays  

  • Work with a team of talented, professional, and fun individuals who enjoy what they do 

 

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. 

If you have a question regarding your application, please contact TA@renuityhome.com

To access Renuity's Privacy Policy, please click here: Privacy Policy

Average salary estimate

$49920 / YEARLY (est.)
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$49920K
$49920K

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What You Should Know About Coordinator, Employee Services, Renuity

Are you ready to jump into an exciting role as a Coordinator, Employee Services at Renuity? Located in the vibrant city of Charlotte, this position is flexible enough to allow you to work remotely, as long as you're within the Charlotte area. In this vital role, you'll be the go-to person for employees seeking HR assistance, effectively addressing their inquiries and tracking HR requests like benefits or payroll. Your job will involve collaborating with various HR functions, ensuring that employees receive the best support possible. You'll get to know our teams well, work with HR specialists in recruitment, benefits, and payroll, and help maintain accurate employee records. Your organizational and communication skills will shine as you manage tickets, generate insightful reports, and look for ways to improve our HR service processes. To step into this engaging position, you'll need an associate’s degree in human resources or a related field, along with 1-3 years of HR experience. Familiarity with HRIS systems and customer service roles will be big pluses. At Renuity, we pride ourselves on our diverse and inclusive culture and offer a competitive salary of $24.00 per hour along with a full benefits package. If you’re ready to make a difference in an environment where you can grow and collaborate with a fun team, we want to hear from you!

Frequently Asked Questions (FAQs) for Coordinator, Employee Services Role at Renuity
What are the main responsibilities of the Coordinator, Employee Services position at Renuity?

As a Coordinator, Employee Services at Renuity, your primary responsibilities include serving as the first point of contact for employees' HR inquiries, managing incoming HR service requests, preparing accurate employee records, and collaborating effectively with HR teams across different functions. You will also assist in generating reports and identifying processes for improvement to enhance service delivery.

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What qualifications are needed for the Coordinator, Employee Services role at Renuity?

To qualify for the Coordinator, Employee Services position at Renuity, you should have an associate’s degree in human resources or a related field, along with 1-3 years of experience in HR or employee services. Experience with HRIS and ticketing systems, combined with strong communication and customer service skills, will set you apart as an ideal candidate.

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How does the Coordinator, Employee Services support HR operations at Renuity?

The Coordinator, Employee Services plays a crucial role in supporting HR operations at Renuity by managing employee inquiries effectively and efficiently, maintaining accurate records, and ensuring seamless collaboration across various HR functions. This ensures that employee needs are met promptly and accurately while supporting overall HR service improvement.

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What can I expect from the work environment as a Coordinator, Employee Services at Renuity?

As a Coordinator, Employee Services at Renuity, you can expect a dynamic and supportive work environment that values diversity and inclusiveness. You'll collaborate with a talented team while also enjoying the flexibility of remote work within the Charlotte area, fostering a culture of learning, growth, and enjoyment at work.

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What benefits does Renuity offer for the Coordinator, Employee Services position?

Renuity offers a comprehensive benefits package for the Coordinator, Employee Services position, which includes health, vision, dental insurance, a 401k match plan, paid time off, and holidays. Such packages aim to ensure that our employees are well-supported both personally and professionally.

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Common Interview Questions for Coordinator, Employee Services
Can you describe your previous experience in HR or employee services?

When answering this question, focus on specific roles you've held, responsibilities you undertook, and how they relate to the Coordinator, Employee Services role. Highlight examples of how you assisted employees or improved HR processes, showcasing your ability to handle inquiries effectively.

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How do you handle difficult employee inquiries?

Outline your approach to difficult inquiries, emphasizing empathy, active listening, and resolution strategies. Provide an example where you turned a challenging situation into a positive experience for the employee, demonstrating your problem-solving skills.

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What HRIS systems have you worked with?

Discuss any HRIS systems you've used, detailing your experience and the specific tasks you handled with these systems. Mention how your familiarity with these tools can benefit the Coordinator, Employee Services position at Renuity.

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How do you prioritize multiple HR requests at once?

Explain your prioritization process, highlighting strategies like tracking tickets, assessing urgency, and balancing workloads. Use an example to illustrate how effective prioritization led to efficient resolution of requests in your previous role.

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What do you believe is crucial for maintaining accurate employee records?

Discuss the importance of attention to detail and regular updates in maintaining employee records. Share your strategies for ensuring accuracy and compliance, which are essential for the Coordinator, Employee Services role.

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Can you provide an example of a time you improved an HR process?

Share a specific instance where you identified a gap in an HR process and implemented a solution. Emphasize the positive impact it had on employee experience and operational efficiency, which is relevant to the position at Renuity.

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How do you stay updated on HR regulations and best practices?

Describe your methods for staying informed about HR trends, such as attending workshops, following HR publications, or participating in networking groups. Highlight how this knowledge benefits your work as a Coordinator, Employee Services.

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What do you find most rewarding about working in HR?

Reflect on your passion for fostering a positive work environment and helping employees thrive. Share how this passion motivates you in the Coordinator, Employee Services role and aligns with Renuity's values.

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Describe a situation where you had to work with a diverse team.

Share your experience working in diverse teams, emphasizing collaboration, respect for different perspectives, and how this diversity can enhance HR services in a role like the Coordinator, Employee Services at Renuity.

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Why do you want to work for Renuity as a Coordinator, Employee Services?

Discuss your alignment with Renuity’s values—it’s commitment to diversity and inclusion, and your excitement about contributing to the HR function. Relate how the role will help you grow professionally while impacting employees positively.

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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 15, 2025

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