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Coordinator, Employee Services

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This role can be remote but still need to reside in the Charlotte, NC area.

The Coordinator, Employee Services plays a critical role in supporting the administration of operational processes that deliver HR programs and projects across all divisions of Renuity. This position serves as a key point of contact for employees, providing assistance with a variety of HR-related inquiries and ensuring that employee requests are handled efficiently and effectively. The HR Coordinator works closely with other HR functions, including recruitment, benefits, payroll, and employee relations, to provide comprehensive support and ensure smooth operations of HR services.

What You'll Do:

· Serve as the first point of contact for employees seeking HR assistance or information, responding to general HR inquiries and resolving concerns in a timely and professional manner.

· Track and manage incoming tickets related to HR requests such as benefits, payroll, policies, and general HR procedures.

· Collaborate with employees to gather necessary information and provide guidance on HR processes, programs, and available resources.

· Provide clear and accurate responses to employees across all divisions, maintaining a high level of customer service.

· Partner with HR team members across various functions (recruitment, benefits, payroll, employee relations, training) to ensure a smooth and coordinated response to employee requests.

· Maintain accurate employee records and ensure proper documentation for HR transactions, including onboarding, promotions, transfers, and terminations.

· Maintain accurate and up-to-date records of employee requests, resolutions, and other HR-related transactions.

· Generate reports as requested by HR leadership, providing insights into HR service desk trends and employee inquiries.

· Assist in identifying opportunities to streamline and improve HR service desk processes, ensuring greater efficiency and effectiveness in meeting employee needs.

What You'll Bring:

Associate’s degree in human resources or related field required
1-3 years of experience in HR or employee services, ideally within a corporate or large-scale environment
Experience with HRIS systems, ticketing systems, and MS Office (Word, Excel, Outlook)
Prior experience in a service desk or customer service-oriented role is a plus
Thorough understanding of human resources and labor relations principles, practices, and procedures

What We Offer:

Compensation- $24.00 hourly
Full benefits package including health, vision, dental and 401k match
Paid time off and holidays 
Work with a team of talented, professional, and fun individuals who enjoy what they do

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.

If you have a question regarding your application, please contact TA@renuityhome.com

To access Renuity's Privacy Policy, please click here: Privacy Policy

Average salary estimate

$49920 / YEARLY (est.)

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$49920K

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What You Should Know About Coordinator, Employee Services, Renuity

Are you ready to jump into an exciting role as a Coordinator, Employee Services at Renuity? Located in the vibrant city of Charlotte, this position is flexible enough to allow you to work remotely, as long as you're within the Charlotte area. In this vital role, you'll be the go-to person for employees seeking HR assistance, effectively addressing their inquiries and tracking HR requests like benefits or payroll. Your job will involve collaborating with various HR functions, ensuring that employees receive the best support possible. You'll get to know our teams well, work with HR specialists in recruitment, benefits, and payroll, and help maintain accurate employee records. Your organizational and communication skills will shine as you manage tickets, generate insightful reports, and look for ways to improve our HR service processes. To step into this engaging position, you'll need an associate’s degree in human resources or a related field, along with 1-3 years of HR experience. Familiarity with HRIS systems and customer service roles will be big pluses. At Renuity, we pride ourselves on our diverse and inclusive culture and offer a competitive salary of $24.00 per hour along with a full benefits package. If you’re ready to make a difference in an environment where you can grow and collaborate with a fun team, we want to hear from you!

Frequently Asked Questions (FAQs) for Coordinator, Employee Services Role at Renuity

What are the main responsibilities of the Coordinator, Employee Services position at Renuity?

As a Coordinator, Employee Services at Renuity, your primary responsibilities include serving as the first point of contact for employees' HR inquiries, managing incoming HR service requests, preparing accurate employee records, and collaborating effectively with HR teams across different functions. You will also assist in generating reports and identifying processes for improvement to enhance service delivery.