Background Screening Analyst

A Little Bit About Us:

Credence is one of the longest established companies in the background screening industry, with a senior management team that similarly has a long history of working in the international background check market. 

As a background screening company, this is the expertise we rely on to provide excellent service to clients – no matter the field.

How Credence & Certn work together:

Credence has recently been acquired by Certn, a leader in background screening solutions in North America. Together, we are diversifying our offerings and are bringing AI driven background checks into the UK!

Certn is a growing global technology company that is looking to reinvent the way organizations build Trust in People with technology and AI-backed background checks. We are proud to share that we recently secured $30 million in Series B funding, and have been named one of Canada’s Companies-to-Watch in Deloitte’s Technology Fast 50™ Awards, and are becoming one of the fastest-growing start-ups.

Who are Certonians?

We are football players, DIY creators, spicy-food lovers, karaoke lovers, wine connoisseurs, and so much more! We are a team of 300+ people currently living the dream at Certn across the globe and we are looking for more team members to level us up. If you are excited about working with a group that values accountability, working synergistically with one another, being inclusive of different perspectives, approaching all solutions & problems with compassion and empathy - we want to hear from you!

The Opportunity: 

"As the Senior Operations Manager at Certn, I'm excited to invite you to join our vibrant and inquisitive team as a Background Screening Analyst. Here, you'll play a critical role in helping our clients hire with integrity and truth, ensuring that every employment decision is made with confidence. We're looking for someone with a passion for customer service and a commitment to excellence. If you're ready to contribute to a culture where curiosity meets innovation and every background check is a step towards a more honest workplace, then we can't wait to welcome you aboard." -Matt Field, Senior Operations Manager

We are looking to offer an exciting opportunity for enthusiastic, customer-focused people to join our fast-growing team of Background Screening Analysts.

Our Background Screening Analysts help our clients mitigate the risk of undesirable hires and tackle CV lies and degree fraud. You will be working with many local and global clients, helping them protect their business, brand and reputation. As our business continues to expand and the demand for our service increases, you will find many opportunities for career growth and promotion.

About the Role:

This role is a full-time permanent opportunity remotely from the UK, and is part of an exciting cohort recruitment initiative, with multiple vacancies that we’re looking to fill. As such, we are looking for candidates who can commit to the following:  

• Starting on September 23, 2024

• Working Monday to Friday, 9am - 5:30pm; totaling 37.5hrs per week

Note - the salary for this position is: £22,400.00 (annually)

About the Hiring process: 

Please note that as this opportunity is a part of an expedited recruitment process, we have set timelines for our process. Here’s what you can expect: 

• The deadline to apply for this role is 1pm BST on Tuesday, August 13th

• Interviews will be held from August 13 - 20th

• Candidates will be provided with updates between August 21st - 30th

As our Background Screening Analyst, you can expect to:

• Conduct comprehensive background screenings, including Criminal Record Checks, academic qualification verifications, social media reviews, and employment reference checks for candidates hired by our clients, in accordance with established guidelines, legislation, training materials, and processes.

• Manage case files efficiently, including initiating, organizing, and ensuring completion within deadlines.

• Dispatch and follow up on reference and verification requests, recording ongoing actions and conclusions.

• Record all findings and outcomes accurately, including additional expenses for billing purposes.

• Flag any adverse findings or discrepancies between candidate-provided information and research outcomes.

• Communicate regularly with clients and candidates to ensure awareness of file statuses, especially if there's a risk of overdue cases.

• Attend client meetings as required, providing updates on file statuses or related matters.

• Provide coverage for colleagues as needed to ensure continuity in operations.

We’re hoping you will bring: 

• Previous experience in customer service, showcasing aptitude in handling customer inquiries and managing busy workloads

• Organizational skills with an ability to multitask effectively and meet tight deadlines. 

• Thoroughness and accuracy in completing tasks, ensuring quality and timely outcomes

• Demonstrated capability to handle a high volume of transactional tasks (typically ranging from 80-100 items per day)

• Good email etiquette, and confident, professional phone manner for effective communication with clients and candidates

• Familiarity with office software such as Google Suite and Microsoft Office, as well as a willingness to learn and adapt to new online systems

Some of the benefits you can expect at Certn (Credence) include.

• 20 days of paid vacation (rising with service)

• Sick days

• Pension

• Remote-friendly and supportive flexible remote arrangements

• Work-from-home allowance

• Professional development budget

• And a few more goodies!

Certn takes immense pride in being an advocate for equal opportunities in the workplace. Our unwavering commitment lies in forging a workplace that embodies respect, inclusivity, and freedom from barriers – a place where every member of our team can unleash their full potential. We firmly believe that the strength of our organization is rooted in diversity, and we encourage every individual to bring their authentic selves to work. We extend a warm welcome to all qualified candidates and hope that you'll consider Certn as your preferred employer, where you can thrive and contribute to our collective success. If you have a disability that requires accommodation during any stage of our recruitment process, please let us know how we can best assist you.

Just so you know, the selected candidate will be required to complete a background check (including a criminal record check). This means you will get to see firsthand what we do (and trust us, we do it REALLY well)!