Senior Manager, Sales Operations

About Us

At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management.

Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities – and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries – Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed. Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A+ rated cyber insurance, all purpose-built for middle and large organizations. 

Guided strongly by our mission and four core values - transparency, excellence, grit, and humility, our culture uniquely blends many different backgrounds, experiences, and skills from across industries and geographies - all focused on helping our clients and partners stay ahead of the bad guys. We are a cybersecurity company, a Cyber and Tech E&O-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one. 

Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience’s team is globally dispersed, with offices in New York, Chicago, Baltimore, Los Angeles, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agents and security services through its expert security team.  

We are seeking a strategic and data-driven Sales Operations Manager to support the sales leadership team in optimizing sales performance, driving operational efficiency, and ensuring scalable revenue growth. This role will serve as a trusted advisor, leveraging data insights, process improvements, and technology to enhance sales strategy, execution, and accountability. The ideal candidate is highly analytical, detail-oriented, and experienced in managing sales operations, forecasting, and sales enablement tools.

This is a hybrid position located in our San Francisco, CA office.

• Act as a trusted advisor to the CRO and revenue leaders, helping to set and track sales strategy, execution, and performance.
• Implement data-driven decision-making to proactively identify risks, forecast trends, and assess business impact.
• Drive sales accountability by establishing and enforcing key performance indicators (KPIs),  and standardized reporting.
• Enhance the Sales organization's rhythm and support the CRO in creating a sense of urgency and discipline within the sales team.
• Cultivate a culture of accountability and attainment, ensuring every team member is aligned with and actively contributing to the company's revenue goals.
• Help drive the annual sales planning process, ensuring sales capacity, pipeline, and revenue goals align with business objectives.
• Develop and maintain accurate sales forecasts, pipeline analytics, and performance dashboards.
• Implement operational processes and frameworks to support scalable and predictable revenue growth.
• Own and optimize the sales tech stack, including CRM, sales engagement tools, and forecasting platforms.
• Ensure the sales team is equipped with the right tools, processes, and insights to maximize productivity and effectiveness.
• Assess and implement new technologies,  tools and processes to drive efficiency and effectiveness across the revenue organization.
• Foster a high-performance sales culture by implementing robust tracking and feedback systems to accelerate team performance and drive rapid execution.

• Extensive knowledge of Hubspot or other CRM and Excel or Google Sheets
• Strong ability to work cross-functionally and build internal relationships with Sales, Customer Success, Finance, Marketing, and the rest of the GTM team
• Experience working with a quote-to-cash system or processes
• Experience partnering with VP-level and C-suite executives
• Deep understanding of GTM technology such as ZoomInfo and Gong, and proven ability to drive system optimizations
• Analytical mindset with the ability to present findings to larger business groups
• You take ownership of your work, proactively identifying challenges and driving solutions
• Thrives in a fast-moving, growing team while maintaining a sharp focus on both process and details
• Minimum requirement of 5+ years of relevant experience in Sales or Revenue Operations

What Resilience Offers You

Innovative company culture

Flexible work schedules

Family paid leave

Paid healthcare for employees

401k

Professional development & career advancements

Flexible paid time off

Employee referral bonus

Accommodations and Accessibility

We want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources team at recruiter@arceo.ai.

Beware of Job Scams

Resilience is excited to welcome talented individuals to explore career opportunities with us. However, we urge you to stay vigilant against recruitment scams where fraudsters may impersonate our company. We will never ask for payments, conduct interviews via chat rooms, or contact candidates from personal email accounts. All job applications must be submitted through our official platform at lever.co, and interviews will only take place via approved Resilience accounts. If you receive suspicious outreach or have concerns, please contact us directly at recruiter@arceo.ai to verify authenticity. Thank you for helping us maintain a safe and secure recruitment process.