Operations Manager

The Operations Manager at Rightangled is responsible for overseeing the logistics and delivery operations, ensuring timely order fulfillment, and managing pharmacy processes like stock management and workflows. This role also involves leading the customer service team and implementing improvements across logistics and support functions.

To qualify for the Operations Manager role at Rightangled, candidates should have proven experience in operations management particularly in logistics, warehousing, or pharmacy. A strong grasp of supply chain processes, excellent problem-solving skills, and the ability to lead cross-functional teams in a fast-paced environment are also essential.

An Operations Manager can enhance customer experience at Rightangled by streamlining delivery processes, minimizing packing errors, and ensuring that the customer service team resolves queries and complaints efficiently. Continuous analysis of operational data to identify pain points is also a crucial part of improving customer satisfaction.

At Rightangled, the team culture is supportive and inclusive, fostering collaboration and innovation. The Operations Manager will be part of a passionate team committed to delivering outstanding pharmacy services and contributing positively to the healthcare sector.

The Operations Manager at Rightangled has numerous growth opportunities, including professional development programs and the chance to influence the operational success of a growing company in the healthcare industry. Employees are encouraged to take on new challenges and expand their skill sets.

When answering this question, emphasize your specific experience in logistics operations, focusing on your ability to oversee supply chain processes, manage teams, and implement system improvements. Highlight any measurable successes or methods you've used to enhance efficiency.

Discuss your approach to customer service, including how you train your team to respond to inquiries and complaints. Mention the importance of timely responses and how you gather feedback to inform operational changes that improve the customer experience.

Talk about specific tools and techniques you've used for inventory optimization, such as inventory tracking systems or methodologies like Just-In-Time. Highlight how these strategies have led to reduced costs and better stock availability.

Use the STAR method (Situation, Task, Action, Result) to describe your experience. Detail the problem, what actions you took to address it, and the positive outcomes that resulted from your improvements.

Discuss key performance indicators relevant to the pharmacy and logistics sectors, such as order fulfillment rates, delivery times, and customer satisfaction scores. Emphasize your understanding of how data-driven insights can enhance decision-making.

Explain your conflict resolution strategy. Focus on the importance of open communication, understanding different perspectives, taking a mediation role, and fostering a collaborative environment to resolve issues amicably.

Discuss your experience managing supplier relationships, overseeing procurement processes, and ensuring consistent stock availability. Provide examples of how you have optimized supply chain efficiency in your previous roles.

Talk about various methods to motivate teams, like setting clear goals, recognizing achievements, providing opportunities for professional development, and fostering a positive workplace culture that encourages collaboration and innovation.

Describe your proficiency with specific analytic tools or software you use, alongside the types of data you assess. Discuss how this analysis informs your strategic decision-making and operational improvements.

Express your passion for the healthcare industry and how Rightangled's mission resonates with you. Discuss what excites you about contributing to a dynamic team and the potential impact you can have on optimizing operations.