As a Part-Time Keyholder at Rothy’s Ala Moana, your daily responsibilities include acting as the Manager on Duty in the absence of upper management, overseeing store operations, managing customer inquiries, and maintaining a welcoming store environment. You'll utilize your knowledge of our product line to assist customers and ensure they have a memorable shopping experience.

To apply for the Part-Time Keyholder position at Rothy’s, you should have at least 2 years of experience in retail or any customer-service focused role. Strong communication skills, a positive attitude, and the ability to thrive in a fast-paced environment are also essential. Experience in managing minor store operations is a plus!

Rothy’s believes in nurturing employee growth through continuous training and mentorship programs. As a Part-Time Keyholder, you will gain valuable experience in retail management while learning about sustainable business practices. Opportunities for advancement within the company are also available for those who show commitment and drive.

Rothy’s company culture is inclusive, supportive, and rooted in sustainability. As a Part-Time Keyholder, you will work with a tight-knit team that values collaboration and open communication, creating a positive environment where all employees feel valued as part of the Rothy’s family.

As a Part-Time Keyholder at Rothy's, you can expect a variety of benefits, including wellness and commuter programs, paid time off, wellbeing hours, and an attractive employee discount program. These benefits are designed to support your work-life balance and well-being.

In answering this question, emphasize any previous experience where you managed a team or took initiative in a retail setting. Highlight your ability to motivate peers and refer to specific instances where you solved problems or contributed to sales goals.

Provide a structured approach to conflict resolution. Explain how you would listen attentively to the customer’s concerns, empathize, and offer practical solutions. This shows your ability to communicate effectively and remain calm under pressure.

Share a specific example that illustrates your dedication to customer service. Focus on the actions you took and the positive outcome it created, ensuring it aligns with Rothy’s commitment to providing exceptional customer experiences.

Discuss Rothy’s use of recycled materials to create products and the company’s mission to minimize waste. Showing your knowledge of the brand’s values reflects your suitability for the role and interest in promoting these principles.

Explain your method for prioritizing tasks based on urgency and customer needs. Emphasize your ability to remain organized while multitasking and ensuring that customer service remains a top priority.

Share details of your past retail experience, highlighting skills such as product knowledge, upselling, or strong communication. Connect these to how they can enhance the shopping experience at Rothy's.

Express your admiration for Rothy’s mission and values, and how they resonate with you personally. Mention your enthusiasm for contributing to a brand that prioritizes sustainability and excellent customer service.

Discuss techniques you use to handle stress effectively, such as remaining organized, staying focused on tasks, and seeking help when needed. This shows you’re adaptable and manage challenges well.

Discuss your belief in communication and collaboration. Give examples of team-building activities or methods you have used in the past to ensure a shared goal and productive spirit among team members.

Explain how you would approach the coworker calmly to discuss the behavior and offer support in following the policies. Highlight the importance of maintaining a professional atmosphere and addressing concerns respectfully.