Rental Account Manager

The Rental Account Manager at Ryder has a variety of responsibilities including generating new sales leads through cold calls and customer visits, developing competitive proposals, maintaining client relationships, and ensuring quality service is upheld. Your role is crucial for retaining customers and expanding Ryder's rental sales in the Braintree area.

To qualify for the role of Rental Account Manager at Ryder, a Bachelor's degree in Marketing is required or alternatively, five years of relevant job experience. Additionally, at least one year of sales experience is necessary, with three or more years being preferred to ensure you possess the required skills for success.

At Ryder, the Rental Account Manager enjoys an uncapped commission structure. This means that your hard work directly translates into earnings without a maximum limit, providing you with the potential to significantly boost your income based on performance and sales achievements in the Braintree territory.

Ryder prides itself on a supportive and positive work culture built around integrity and teamwork. As a Rental Account Manager, you will enjoy a diverse, energetic environment where collaboration and innovation are encouraged, ensuring that employees have the resources they need to excel in their roles.

To be successful as a Rental Account Manager at Ryder, you will need strong verbal and written communication skills, the ability to build and maintain customer relationships, and a high level of self-motivation. Additionally, being organized, detail-oriented, and possessing excellent time management skills will greatly contribute to your success in this role.

When generating new leads as a Rental Account Manager, I use a combination of cold calling, networking through industry events, and leveraging online platforms. I ensure to conduct thorough research about potential clients to tailor my approach, show them how Ryder can solve their unique challenges, and foster strong relationships from the get-go.

Certainly! In a previous role, I had a client who was unhappy with service delays. I scheduled a visit to discuss their needs directly, listened actively to their concerns, and provided a tailored solution to improve service times. This personal touch not only retained the account but strengthened our relationship, showing them that their satisfaction was my priority.

To ensure customer satisfaction, I would focus on proactive communication through regular check-ins and feedback sessions with clients. I would also use data analytics to understand client usage patterns, enabling me to offer tailored solutions that address their needs effectively, resulting in increased satisfaction and loyalty.

Handling objections during the sales process requires listening closely to the client's concerns and addressing them with relevant information or solutions. I remain calm and confident, acknowledging their perspective, and then present a compelling argument for how Ryder can uniquely meet their needs, often turning objections into opportunities.

The most important factor in building relationships with clients is trust. By being transparent, consistent, and responsive to their needs, I establish reliability. I believe it’s essential to deliver on promises and maintain open lines of communication to foster long-term trust and loyalty.

In a fast-paced environment, I prioritize tasks by assessing urgency and impact. First, I make a list of all tasks, then I categorize them based on deadlines and their potential influence on sales and customer satisfaction. This approach allows me to manage my time effectively and focus on high-impact activities.

I measure my success as a Rental Account Manager through several KPIs, including sales growth, customer retention rates, and satisfaction scores. I also solicit feedback from clients and utilize metrics based on reaching or exceeding sales targets, ensuring I am continually driving value for both Ryder and its customers.

Teamwork is integral to my sales strategy as collaboration with colleagues often leads to innovative solutions that benefit clients. Regularly engaging with my sales team allows us to share insights, strategy adjustments, and combine efforts to tackle larger accounts effectively, enhancing overall performance.

For a new customer unfamiliar with Ryder’s services, I would first take the time to understand their unique needs through discovery questions. Then, I would provide a comprehensive overview of our services and tailored solutions that fit their requirements, making sure to highlight our competitive advantages and successes in similar scenarios.

I believe that continuous learning is crucial for staying relevant in the sales domain. My approach includes attending industry webinars, enrolling in sales training workshops, and regularly seeking feedback to identify areas for improvement. This commitment enables me to enhance my skills and stay updated on market trends.