Director, Deal Strategy & Operations

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Job Category

Development & Strategy

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Role Description:

The Director of Deal Strategy & Pricing will be responsible for identifying, operationalizing, and executing transformational revenue growth programs to accelerate our profitable, high margin revenue for the company. This role will will work closely with key executive stakeholders across Sales, Product, Finance, Marketing, Customer Success, Engineering, Business Technology, and Operations to design, capture, and measure our opportunities putting in mind user experience and customer success.

Key Responsibilities:

Business Transformation: Serve as the business owner across major company wide initiatives from Pricing & Packaging GTM changes and controls to lead-to-cash transformation. Price & Monetization Optimization: Own monetization strategies, promotions that maximize revenue and improve customer success Performance Tracking: Create and monitor key performance indicators (KPIs) and metrics to track performance, identify areas for improvement, and implement optimizations. GTM Operational Efficiency: Streamline and optimize control processes, workflows, and systems to ensure accuracy, consistency, and efficiency. Work closely with product and support teams to implement pricing changes effectively. Data Storytelling: Utilize data analytics and modeling tools to make data-driven decisions. Monitor and analyze pricing performance, and provide insights and recommendations to executive leadership. Cross-Functional Collaboration: Collaborate and influence across functions to ensure alignment between GTM strategies, company objectives, and execution. Provide guidance on deal pricing and discounting decisions to hit portfolio level goals. Project Planning: Manage project planning and execution across multiple projects. Translate program objectives into execution (strategic and tactical) and successfully execute the strategy. Stakeholder Communication: This role often acts as a bridge between the strategic decision-makers and the operational teams, ensuring that everyone is on the same page regarding the pricing objectives and execution. Continuous Improvement: Serve as change agent by identifying and communicating inefficiencies, devising solutions, stimulating and institutionalizing business process improvements. Upward Influence: A diverse set of stakeholders with your excellent relationships, commitment to driving good decisions.
Basic Requirements:

• BA/BS degree required.
• Advanced degree strongly preferred (i.e., MBA or equivalent experience with complex deal or financing structures preferred).
• SaaS consulting experience desired
• 10+ years of enterprise software experience. Strongly preferred: CRM application experience, or experience related to sales, marketing, channel operations.

Preferred Requirements:
 

• Move fluidly from big picture to details in order to deliver complex cross-functional projects, often with tight deadlines. Multi-tasking and quickly pivoting between initiatives will be critical.
• Power to influence upwards and cross functionally where stakeholders can have varying objectives
• Executive deck building and story telling experience
• Thrive in a dynamic, fast-paced, environment where you must take on multiple responsibilities and do what it takes to get things done.
• Energetic self-starter passionate about professional integrity and excellence with a positive attitude and contagious enthusiasm.
• Superior analytical background with strong problem-solving skills. Tableau and SQL experience desired.
• Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.
• Capable of explaining concepts clearly and credibly across all levels of the organization.
• Aptitude to learn and leverage AI to drive efficiency and scale
• Experience creating and analyzing key performance indicators and continually refining and optimizing adoption strategies based on data.
• Curious, persistent, patient and resilient.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $193,800 to $281,100.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.