Sr. Product Manager, B2B Growth
Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.
Sauce is looking for a highly skilled and data-driven Senior B2B Growth Product Manager to join our vibrant team who will focus mainly on developing and implementing strategies to drive B2B customer growth such as engagement and retention.
- Gain a deep understanding of B2B customer experience.
- Develop and execute growth strategies in our different B2B products to increase customer engagement and retention, (such as restaurant dashboard, restaurant emails etc.).
- Analyze user behavior and engagement data to identify opportunities for improving engagement and stickiness rates.
- Enhance UI/UX to improve usability and overall customer satisfaction, ensuring intuitive and efficient interactions with our platform.
- Collaborate closely with the Customer Success team to ensure alignment on objectives and maximize product value for restaurant owners.
- Identify and fill product gaps and generate new ideas that improve customer experience, grow retention and drive growth.
- Utilize data analytics tools to measure the impact of product changes on customer retention.
- Conduct A/B testing and other experiments to optimize features.
- Monitor key performance indicators (KPIs) related to user growth and retention.
- Regularly report on the success of retention initiatives and provide insights for improvement.
- 5+ proven experience in product management, specifically in B2B growth and product strategy in the tech industry.
- Data driven approach, strong analytical skills are essential for this role. The candidate should be comfortable working with data analytics tools to track and analyze user behavior, identify trends, conduct A/B tests, and derive actionable insights to improve retention rates.
- Understand customer lifecycle management, user retention strategies, and customer segmentation.
- Experience (or knowledge) of the restaurant industry, particularly online ordering and food delivery services, is highly desirable. Understanding the pain points, needs, and preferences of restaurant owners and consumers in this industry is crucial for success.
- Innovative Thinker, an ability to think creatively and propose innovative retention.
- Ambitious and entrepreneurial, a go-getter looking for a big opportunity.
- Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management.
- Excellent project management skills, including the ability to prioritize and manage multiple tasks simultaneously.
- Familiarity with agile development methodologies is a plus.
- Bachelor's or Master's degree in a relevant field (Computer Science, Engineering, Business, etc.).
- Good writing and verbal skills in English.
- A user-centric mindset with a proven track record of improving product UI/UX.
- Strong & Competitive Compensation Package
- Company-Sponsored Insurance Package (Health, Dental, Vision, Mental Health)
- Paid Parental Leave
- Flexible Work Environment
- Responsible Paid Time Off Policy
Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.
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At Sauce, a leading restaurant technology platform revolutionizing B2B solutions, we are on the hunt for a Sr. Product Manager, B2B Growth to join our dynamic team in the New York City Metropolitan Area. At Sauce, we believe in empowering local restaurants through our innovative Commission-Free Delivery & Pickup platform. As a Sr. Product Manager, you’ll be at the forefront of driving engagement and retention strategies for our B2B customers. Your role will involve diving deep into the B2B customer experience, understanding their needs, and developing innovative growth strategies across various product offerings. You'll be analyzing user behavior and engagement data to pinpoint opportunities that enhance customer satisfaction and boost retention rates. Collaborating closely with our Customer Success team will be critical, ensuring that our restaurant partners receive maximum value from our solutions. You'll also be tasked with identifying product gaps and proposing creative solutions, utilizing analytics tools to measure impacts, and reporting performance, all while prioritizing a user-centric design. If you're data-driven, have a passion for restaurant technology, and are ready to take on a role that blends strategic thinking with creative problem-solving, Sauce is the place for you. Join us and help redefine how local restaurants connect with their customers, one innovation at a time!
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