Assistant General Manager - Glen Carbon (Full)

As the Assistant General Manager at Schweiger Dermatology Group in Glen Carbon, you’ll play a vital role in overseeing operational processes and ensuring a culture of positivity among staff and patients. Your responsibilities will include managing the office team, optimizing operational performance, and driving key change initiatives to align with organizational goals. You'll additionally be responsible for coaching employees, auditing standard operating procedures, and ensuring accountability for performance metrics.

To qualify for the Assistant General Manager role at Schweiger Dermatology Group, applicants should have a minimum of 2 years of experience as a Medical Assistant or Patient Coordinator, along with leadership experience. Strong communication, initiative-taking, and problem-solving skills are essential, as is familiarity with electronic medical records (EMR) and adherence to HIPAA and OSHA compliance standards.

Full-time employees at Schweiger Dermatology Group enjoy a comprehensive benefits package, including medical, telehealth, dental, and vision coverage starting from the 1st of the month after hire. Other perks include a 401K plan after 30 days of employment, company-sponsored short-term disability, paid personal holidays, and discounts on skin care products and cosmetic services. We believe in taking care of our employees as much as our patients!

The work schedule for the Assistant General Manager role at Schweiger Dermatology Group is full-time, requiring a commitment of 30+ hours a week. Typically, you’ll be working from Monday through Friday, with occasional Saturdays during business hours from 8 AM to 5 PM. Flexibility to cover shifts in a team environment is also necessary to meet our operational needs.

The Assistant General Manager contributes to Schweiger Dermatology Group's mission of creating the Ultimate Patient Experience by leading a dedicated team that prioritizes patient care and operational excellence. By fostering a culture of positivity, ensuring compliance with policies, and optimizing processes, the AGM plays a crucial role in maintaining high service standards, which directly aligns with the company's commitment to quality dermatological care.

When answering this question, consider highlighting your collaborative approach to leadership, as well as how you inspire and motivate your team. Discuss specific examples of how you've successfully led a team in the past, focusing on outcomes and improvements you achieved. Make sure to connect your leadership style to the core responsibilities of the Assistant General Manager at Schweiger Dermatology Group.

In responding to this question, emphasize your conflict resolution skills. Discuss your ability to listen actively to team members, assess the situation, and facilitate a productive discussion to find a resolution. You can reference a past experience where you successfully resolved a conflict while maintaining team morale.

Discuss strategies that have proven effective for you in the past, such as setting clear goals, providing positive feedback, and recognizing individual contributions. Focus on how these strategies align with Schweiger Dermatology Group's commitment to a positive work environment and achieving performance metrics.

Highlight any relevant experience you have regarding operational workflows in medical settings, including any improvements you’ve implemented in previous roles. Be specific about the tools you used to optimize operations, increase patient satisfaction, or ensure compliance with standards like HIPAA.

Discuss your approach to accountability and how you ensure that standard operating procedures are followed by all team members. You might highlight the importance of regular training, audits, and providing team members with the necessary resources to succeed in their roles, ensuring alignment with the company’s commitment to quality service.

Share a specific example where you took targeted actions that led to noticeable improvements in office performance metrics, such as reducing no-show rates or enhancing financial collections. Discuss the tactics you employed, the challenges you faced, and the positive outcomes achieved.

Talk about your experience with electronic medical records (EMR) systems and any specific tools you are familiar with that streamline patient management processes. Emphasize your adaptability to learn new systems quickly and how you ensure patient confidentiality and compliance with regulations.

Explain your understanding of creating a positive work environment, including team bonding activities, open communication channels, and promoting work-life balance. Providing specific examples of how you've successfully injected positivity into a workplace will demonstrate your commitment to the culture at Schweiger Dermatology Group.

Share your approach to task prioritization, especially in a medical office where time-sensitive matters are common. You might discuss your method for assessing urgency and importance, as well as how you communicate with your team to ensure everyone is aligned in high-pressure situations.

Express your enthusiasm for joining a company that values both employee growth and patient care. Refer to Schweiger Dermatology Group's impressive growth and commitment to a positive workplace culture, and how aligning with such values resonates with your own professional interests and aspirations.