Product Support Engineer

Seqera exists to advance science for everyone through software

We provide software for scientists solving today's most complex and important challenges from pioneering innovative therapeutics to unveiling the secrets of our universe. The journey began a decade ago with Nextflow — open software that helps over 100,000 global scientists analyze and process data, with more power and flexibility than ever before.

Today, Seqera consolidates fragmented data and diverse computing resources into a unified platform. Our modern biotech stack is trusted by over 150 leading life sciences organizations. Empowered with modern software engineering, organizations conduct science faster, on larger datasets, and with more confidence. Seqera accelerates discoveries in an open world.

Would you like to be a part of a company with a bigger purpose and make it successful with your own ideas? If yes, keep reading!

About the role

Seqera is at the forefront of the bioinformatics revolution, transforming how scientists process and interpret data at scale. We are looking for a customer-facing Support Engineer with experience in Life Sciences and a passion for working with IT, DevOps, and technical scientific teams to solve complex cross-cloud platform issues.

As a Cloud Support Engineer, you will be the technical face of Seqera, working with everyone from the biggest names in Life Sciences to the world's most innovative Biotech startups. You'll troubleshoot complex issues across AWS, Azure, GCP, on-prem, and hybrid environments, ensuring the Seqera Platform functions seamlessly while guiding customers to maximize the potential of our products in achieving their scientific goals.

What You'll Do

• Customer Troubleshooting & Support: Engage directly with customers to resolve complex issues involving Seqera’s platform. Provide hands-on support across infrastructure, the Seqera Platform, third-party technologies, and pipelines, to ensure successful customer outcomes.

• Engaging with Diverse Environments: Implement and support the Seqera product ecosystem across various customer deployment strategies and environment configurations. Develop deep product knowledge and understanding of life sciences workflows to deliver innovative and effective solutions to customer challenges.

• Feedback & Advocacy: Act as the voice of the customer by conveying feedback to our Product Management and Engineering teams. Advocate for customer needs, contributing to the continuous improvement and evolution of Seqera's solutions.

• Documentation & Knowledge Sharing: Contribute to the creation and maintenance of technical documentation and knowledge articles. Foster a culture of knowledge sharing within the team and among customers, ensuring that documentation reflects the specific needs of Seqera's customers.

About you

• Education: Bachelor's, Master’s or PhD in Bioinformatics, Biotechnology, Computer Science, or a related field.  

• Work Experience: Prior experience in a customer-facing support engineering or cloud platform technical support role within a Life Sciences-focused software company or in a Life Sciences Research IT team.

• Technical Expertise: Hands-on experience with container orchestration technologies such as Docker and Kubernetes. Proficiency in at least one public cloud platform (AWS, Azure, or GCP) and experience with networking, storage management, and authentication systems. Familiarity with hybrid cloud/on-prem environments and High Performance Computing (HPC) setups highly desired.

• Problem-Solving Skills: Demonstrated ability to analyze and resolve issues in complex technical environments, with a proven track record of quickly adapting to new technologies and concepts.

• Communication: Exceptional interpersonal skills and superior written and oral communication skills in English. Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.

• Curiosity & Resilience: A creative and curious mindset, with the resilience to thrive in a fast-paced startup environment. Eagerness to explore the intersection of cloud technologies and life sciences.

Nice to have:

• Life Sciences Knowledge: Exposure to bioinformatics tools, workflow languages (e.g., Nextflow, Snakemake, WDL), or related biotechnology platforms. 

Don’t meet every single requirement? At Seqera, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role and your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What will you find working at Seqera?

• International working environment with more than 25 nationalities.

• Passionate & talented team.

• Continuous skills development.

• Team retreats and bonding activities.

• A culture where your opinion is valued and your decisions have a real impact on the industry.

• Excitement of a fast-growing startup in a constantly changing environment.

Great benefits

• Time off: 20 days for vacations per year, 3 days given by Seqera in December, and the national/public holidays according to your location.

• Equity

• Private health insurance

• Private life insurance

• 401K match

• Home office allowance (valued over 1,000 USD)

• Subscription to Oliva, Mental Health App

• Learning and development budget per year (1,000 USD)

You should know

Seqera is proud to be an equal-opportunity employer. However you identify or whatever your journey to this point, we welcome all candidates to apply for the position that inspires them. Come join us and help us build a global company that everyone is proud to be part of.

As we scale, we constantly improve our in-office and WFH environments and learn to help everyone have the best setup for our company's success and your personal development while always keeping the human touch in every aspect of our lives.

Why join us?

By learning from and with each other, we ensure our ability to drive innovation and make better decisions toward our mission. Most importantly, our culture provides a genuinely fun, inclusive, and challenging environment that will allow you to grow while making a huge difference in human health and beyond.