Sales Engineer (Hospitality SaaS experience)

As a Sales Engineer at Shiji Group, your primary responsibilities will include collaborating with the sales team to implement technical sales strategies for our hospitality SaaS products, conducting product demonstrations, and addressing client inquiries. You'll also gather client feedback to influence product enhancements, assist with onboarding new clients, and maintain up-to-date knowledge of industry trends to support our sales efforts.

To qualify for the Sales Engineer role at Shiji Group, candidates should possess a Bachelor's degree in Computer Science, Engineering, or a related field. Proven experience in technical sales, particularly within the hospitality industry, is essential. Additionally, strong technical understanding of SaaS platforms, excellent communication skills, and proficiency in CRM software are critical to excel in this position.

Shiji Group is committed to ensuring a seamless onboarding experience for new clients. As a Sales Engineer, you will guide them through the implementation process by providing technical support, addressing questions, and ensuring that our solutions are effectively integrated into their existing systems. Your expertise will help clients navigate any challenges they might face during this transition.

At Shiji Group in Barcelona, the work environment is dynamic and supportive, featuring flexible working hours and a hybrid work model. The brand-new office is located in the heart of the city, offering an international team atmosphere complete with various team-building activities, charity programs, and perks like free coffee and health insurance discounts, making it a fantastic place to grow your career.

As a Sales Engineer at Shiji Group, some travel may be required for client meetings and industry events. This travel allows you to connect directly with clients, showcase our solutions, and keep abreast of competitor offerings while expanding your professional network in the hospitality industry.

When answering this question, highlight your specific experiences and roles related to technical sales in the hospitality space. Provide examples of how you successfully communicated complex technical information to clients or contributed to sales growth, as well as any relevant technologies or software solutions you have worked with.

In your response, outline your process for preparing and delivering a product demonstration. Emphasize the importance of understanding client needs beforehand, tailoring your demonstration to showcase relevant features, and actively engaging with the audience to encourage their questions and feedback.

Demonstrate your problem-solving approach by discussing how you listen carefully to the client's concerns, validate their feelings, and then address objections with clear, factual information. Share an example if possible, illustrating a time when you successfully overcame an objection to close a sale.

Talk about your experience with CRM software and sales tools, explaining how you utilize these systems to track leads, manage communications, and monitor progress throughout the sales cycle. Mention any specific tools you are familiar with and how they contribute to your success as a Sales Engineer.

Showcase your industry knowledge by discussing current technology trends in hospitality, such as the rise of mobile solutions, the importance of data analytics, or the shift toward cloud-based systems. Explain how these trends can impact the sales strategies for SaaS products in this sector.

Provide a concrete example of a successful collaborative effort where you worked closely with colleagues, perhaps in sales or product development. Emphasize the strategies you used to foster teamwork and how your combined efforts resulted in achieving or exceeding sales targets.

Discuss the role of customer feedback in refining products and services. Explain how gathering this feedback can lead to better customer relationships, inform product enhancements, and ultimately drive sales growth as clients may feel more valued and understood.

Explain your strategies for staying informed, such as networking with industry peers, attending conferences or webinars, following relevant publications, and participating in professional associations. Stress the benefits of being proactive in your learning to enhance your effectiveness in a Sales Engineer role.

Highlight your unique skills and experiences that align with the role, such as your technical proficiency, industry knowledge, or communication abilities. Be sure to explain how these qualities will enable you to add value to Shiji Group and enhance the overall client experience.

Describe your organizational strategies, such as utilizing task management tools or techniques to prioritize tasks based on urgency and importance. Discuss how you ensure that each client receives the attention they need while still meeting your sales goals effectively.