Contract Workplace Experience Associate (6 months)

As a Contract Workplace Experience Associate at ShopBack, your primary responsibilities include ensuring exemplary workplace experiences for the team, closely collaborating with the People Team to enhance new hire experiences, managing office services, and overseeing IT equipment. You’ll also maintain relationships with vendors and handle office budgets. In this role, you will be a pivotal figure in fostering a positive and efficient work environment for our ShopBackers in Kuala Lumpur.

To qualify for the Contract Workplace Experience Associate role at ShopBack, you should possess a Diploma or Degree in Hospitality, Business Administration, or related fields. Ideally, candidates will have 2-7 years of work experience in customer-facing roles with an advantage for those hailing from facilities management, human resources, or hospitality backgrounds. Good organizational skills and strong communication abilities are essential, along with a proactive and resourceful attitude.

ShopBack focuses on creating a collaborative and candid workplace culture where feedback is valued and utilized for growth. The company upholds values like grit, hunger, speed, and impact, pushing employees to strive for excellence in their roles. Through monthly events, open communication, and career progression opportunities, ShopBack cultivates an inclusive and motivated environment for all its team members.

At ShopBack, we're invested in your growth and career development! As a Contract Workplace Experience Associate, you'll not only contribute to a positive workplace but also have pathways for career advancement. You'll be encouraged to take on greater responsibilities and challenges that align with your ambitions, ensuring your professional journey is both rewarding and aligned with ShopBack's mission to revolutionize the shopping experience.

To excel as a Contract Workplace Experience Associate at ShopBack, you’ll need strong organizational skills and the ability to manage multiple priorities effectively. Exemplary communication skills are vital for building relationships with colleagues at all levels, along with a customer-oriented mindset for problem-solving. Being calm under pressure, resourceful, and quick to learn new technologies and skills will set you on the path to success in this dynamic role!

When answering this question, outline your past experiences with office administration, specifically detailing your tasks, tools used, and accomplishments. Highlight your organizational skills and any software familiarity like office management systems. Using specific situations where you improved efficiency or solved problems can really strengthen your response.

Showcase your interpersonal skills by discussing how you've previously interacted with different levels of staff in a work setting. Share techniques such as active listening, seeking advice, and being approachable that demonstrate your willingness to foster positive working relationships.

Talk about your time management techniques, like creating lists, prioritizing tasks based on urgency and importance, and using tools or software to track your progress. Providing a real example of a time you successfully juggled multiple projects can effectively illustrate your ability.

Identify key elements such as open communication, supportive culture, and recognition of employee contributions that create a positive workplace. Relate it to your own experience or insights gained in previous roles, showcasing your understanding of employee needs.

Describe your past experiences dealing with vendors, including negotiation, tracking service level agreements, and ensuring quality service. Give examples demonstrating your ability to handle vendor issues effectively and any positive outcomes achieved from those experiences.

Provide an instance where you identified a problem, assessed possible solutions, and implemented a successful strategy. Use the STAR method (Situation, Task, Action, Result) to clearly outline the problem-solving process and its positive outcome.

Discuss the tools you’ve used for office management, like project management software, communication platforms, or inventory tracking systems. Mention how you've utilized these tools effectively and any training or certifications you might have received related to them.

Outline a methodical approach to managing emergencies, including remaining calm, assessing the situation, and following safety protocols. Mention any specific incidents you’ve dealt with and how your actions contributed to a safe resolution.

Take this opportunity to express your passion for creating exceptional workplace experiences. Discuss ShopBack's values that resonate with you, like their commitment to employee growth and innovation in shopping, aligning your personal motivations with the company's mission.

Mention resources you use to keep abreast of HR practices, such as industry publications, networking groups, online courses, or seminars. Highlight any recent trends you've discovered and how they could be beneficial in the workplace environment you’ll be managing.