Operations

The Operations role at Silna encompasses a variety of responsibilities aimed at creating efficient and scalable insurance workflows. You will design and optimize core workflows for eligibility checks and prior authorizations, solve complex problems related to operational challenges, and collaborate with cross-functional teams to align our goals. Additionally, you will pilot new initiatives and take ownership of projects that directly contribute to the success of our insurance specialists.

To qualify for the Operations position at Silna, candidates should have 1-4 years of experience in operations, consulting, or related fields. While experience with insurance workflows or healthcare operations is a plus, it is not a strict requirement. The ideal candidates should be data-driven, able to navigate ambiguity, and have strong collaboration skills to work effectively in a small team environment.

At Silna, we value the growth of our Operations team members by providing opportunities to lead projects from start to finish and collaborate with cross-disciplinary teams. As a member of a startup environment, you’ll have the chance to innovate and implement new processes, enhancing your skills and challenging your capabilities in dynamic situations, all while contributing to meaningful outcomes in the healthcare sector.

The work culture at Silna is fast-paced, adaptive, and collaborative. As part of the Operations team, you'll work with passionate individuals who are committed to improving healthcare operations. You'll thrive in an environment that encourages innovation, data-driven decision-making, and teamwork, allowing you to make a significant impact on both our business and the lives of patients.

The Operations role at Silna significantly contributes to the company’s mission by ensuring that insurance workflows are streamlined and effective, ultimately enhancing patient care. By optimizing processes, leading initiatives, and collaborating across teams, you play a critical role in addressing core business challenges and driving efficiencies that empower healthcare providers.

When answering this question, reflect on specific examples where you designed or improved workflows. Discuss the steps you took, any challenges you faced, and the impact of your work. Highlight how your data-driven approach helped you identify inefficiencies and implement solutions.

In your response, share strategies you utilize when faced with ambiguous situations, like breaking down problems into manageable parts or seeking input from team members. Emphasize your adaptability and self-starter mentality, documenting how you thrived in previous roles with less clarity.

Mention any specific tools you've experience with, such as Excel, Tableau, or other data analytics software. Explain how you’ve utilized these tools to assess workflows, understand trends, and influence operational decisions, reinforcing your data-driven experience.

Share an example that details your collaboration process with other departments. Highlight communication strategies and how you aligned on shared goals. Describe the outcome and any lessons learned, focusing on your ability to work effectively in a team.

Discuss your prioritization methodology, like using tools for task management or establishing criteria for urgency and importance. Provide an example where your prioritization led to successful outcomes and show how you remain organized under pressure.

Think of a specific instance where you faced a challenging problem. Describe the situation, your approach to solving it, the strategies you employed, and the positive results. This shows your critical thinking and problem-solving capabilities.

Respond by discussing the importance of clear documentation and standard operating procedures, as well as continuous improvement through feedback. Explain how incorporating scalability from the initial phases of process design is vital and include examples if possible.

Illustrate your methods for ensuring quality in your workflows, such as testing processes, soliciting feedback from stakeholders, and implementing a review system. Providing examples of how you've done this in the past can showcase your commitment to high standards.

Share a project where you utilized creativity to develop a new approach or solution. Discuss the problem, your innovative idea, how you executed it, and the impact it had. This demonstrates your ability to think outside the box.

When answering this, connect your personal values, such as a passion for improving healthcare operations, to Silna’s mission. Discuss what excites you about the role and how your experiences align with the company’s goals. This shows your genuine interest.