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Dell Account Manager

Company Description

Join a multibillion-dollar global company that brings together amazing technology, people, and operational scale to become a powerhouse in the memory industry. Headquartered in Rancho Cordova, California, Solidigm combines elements of an established, successful technology company with the spirit, agility, and entrepreneurial mindset of a start-up. In addition to the U.S. headquarters and other facilities in the U.S., the company has international presence in Asia, Europe, and the Americas. Solidigm will continue to lead the world in innovating new Memory technologies with aspirations to be the #1 NAND memory company in the world. At Solidigm, we view problems as opportunities to define innovative solutions that hold the power to change the world and unleash the potential technological needs that the future holds. At Solidigm, we are One Team that fosters a diverse, equitable, and inclusive culture that embraces individual uniqueness and empowers us to bring our best selves to deliver excellence in support of Solidigm's vision and mission to be the go-to partner for optimized data storage solutions. You can be part of the takeoff of an innovative business that develops cutting-edge products, delivers strong business value for customers, provides an engaging workplace for its employees, and serves a greater impact on the world. This is a golden opportunity for the right applicant to join us and help design, build, and lead Solidigm. We want a diverse team of dedicated professionals who will not just be Solidigm team members but contribute to how we shape the future of the organization. We are seeking applicants who will grow and thrive in our culture; be customer inspired, trusting, innovative, team-oriented, inclusive, results driven, collaborative, passionate, and flexible.

Job Description

This is a commissioned sales position. Responsible for managing the relationship between Solidigm and Dell by establishing and cultivating relationships with key individuals at the account. 

The successful candidate will be able to understand and represent the customer needs within Solidigm and form trusted relationships both externally and internally to meet and exceed customer expectations.

The ideal candidate is passionate about understanding our customer's requirements and influencing Solidigm's business decisions on a regular basis to maximize business opportunities and outcomes.

They will be responsible to drive strategic and tactical business conversations and leverage their leadership skills and business acumen to achieve growth in sales and design wins while building customer loyalty with the goal to expand market share and revenue.

They will help establish influential executive relationships at the account(s)  with key procurement, engineering and operations personnel and orchestrate winning strategies leveraging those relationships.

Responsibilities:

Identify and develop new opportunities within assigned accounts. 

Ensure that goals are consistent with Solidigm’s strategic direction of: (1) maximizing the business with assigned accounts over the short and long-term and (2) increasing the preference for Solidigm architectures among assigned customers. 

Responsible for meeting or exceeding assigned quarterly billings and design win quotas.

Managing opportunities from discovery to revenue using CRM tool(s).

Generate Market Intelligence to assist in making strategic business decisions.

Coordinate all customer activity across multifunctional Solidigm teams. 

Communicate strategies to appropriate field and factory personnel to obtain required support and coordination. 

Listen, understand and respond professionally to customers while engaging in business discussions spanning pricing, contracts, supply, operations, Quarterly Business Reviews, etc.

Develop a clear understanding of Solidigm business practices including pricing, forecasting, terms and conditions, distribution, and code of ethics.

Qualifications

This position requires a Bachelor's Degree in Computer Science, Engineering, Business or related degree aligned with the required experience.

5-7+ years of relevant sales experience in semiconductor, technology, or related industry.

Travel as required.

Located in Austin, TX

Knowledge of the SSD industry and competitive landscape.

Strong technical aptitude and interest in data storage technology.

Excellent communication and interpersonal skills.

Preferred Qualifications:

4+ years of experience in data center cloud sales, business development, or system and storage architecture.

Previous technical sales or customer-facing role focusing on Dell.

Additional Information

For California, Colorado, New York, Washington, and remote roles: The compensation range for this role is $192,390 to $308,810. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location. 

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Average salary estimate

$250600 / YEARLY (est.)
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$192390K
$308810K

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What You Should Know About Dell Account Manager, Solidigm

Are you ready to take your career to the next level as a Dell Account Manager at Solidigm in Austin, TX? This isn’t just any job – it’s a chance to join a multi-billion-dollar global powerhouse in the memory industry that values innovation and collaboration. At Solidigm, we pride ourselves on our unique blend of established success and entrepreneurial spirit. Your role will involve fostering and maintaining crucial relationships with Dell, understanding their needs, and ensuring Solidigm meets and exceeds customer expectations. As you drive strategic discussions and explore new business opportunities, you’ll collaborate with various teams to ensure that every decision aligns with our overarching strategic goals. With your proven expertise in sales, particularly in the technology sector, you will leverage your skills to elevate our position within the market. A key part of your responsibilities will be identifying growth areas, managing opportunities from discovery through to closing deals, and generating insights that inform Solidigm’s business strategies. We are looking for individuals who not only meet high performance quotas but also embody the spirit of teamwork and inclusivity to shape our direction. If you have a passion for data storage technology, strong communication skills, and a desire to make a tangible impact in a fast-paced environment, Solidigm is the perfect place for you.

Frequently Asked Questions (FAQs) for Dell Account Manager Role at Solidigm
What are the main responsibilities of a Dell Account Manager at Solidigm?

As a Dell Account Manager at Solidigm, you will play a vital role in managing relationships with key individuals at Dell. Your primary responsibilities include identifying and developing new business opportunities, driving strategic conversations, and ensuring customer satisfaction by addressing their unique needs. You will also be tasked with meeting quarterly sales quotas, managing opportunities using CRM tools, and coordinating activities across multifunctional teams within Solidigm.

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What qualifications are required for the Dell Account Manager position at Solidigm?

To qualify for the Dell Account Manager role at Solidigm, you need a Bachelor's Degree in Computer Science, Engineering, Business, or a related field along with 5-7 years of relevant sales experience, particularly in the semiconductor or technology industry. A solid knowledge of the SSD market and experience in technical sales or customer-facing roles focused on Dell are preferred.

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What skills are important for a Dell Account Manager at Solidigm?

Key skills for a Dell Account Manager at Solidigm include excellent communication and interpersonal skills, strong technical aptitude, and a deep understanding of data storage technology. The ability to develop trusted relationships, collaborate with multidisciplinary teams, and effectively respond to customer needs will be crucial for success in this role.

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What does the career path look like for a Dell Account Manager at Solidigm?

A Dell Account Manager at Solidigm has numerous opportunities for career advancement within the company. Starting in this role allows you to gain valuable insights into account management and business development, with the potential to move into senior management positions or specialized sales roles based on your performance and interests.

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What is the company culture like at Solidigm for a Dell Account Manager?

At Solidigm, we foster a diverse, equitable, and inclusive culture that is rooted in collaboration and innovation. As a Dell Account Manager, you will work alongside a team of dedicated professionals who share a commitment to achieving excellence and defining solutions that benefit our customers. Our culture encourages personal growth and teamwork, making it an inspiring place to work.

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Common Interview Questions for Dell Account Manager
Can you describe your experience with account management in the technology sector?

When answering this question, highlight specific examples of your past roles that involved account management. Emphasize your ability to build relationships with clients, meet sales targets, and navigate the technology landscape effectively.

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How do you keep track of customer needs and ensure they are met?

Explain your organizational skills and the tools you use, such as CRM systems, to monitor customer interactions. Discuss the importance of proactive communication and feedback loops to adapt to evolving customer needs.

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What strategies would you employ to build a relationship with Dell?

Discuss specific strategies you have used in the past, such as setting up regular check-ins, understanding Dell's business goals, and tailoring your solutions to meet their specific challenges. Emphasize the importance of partnership and collaboration.

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Describe a successful sales project you led.

Provide a detailed account of a successful sales project, discussing your role, the strategy you implemented, and the results achieved. Use this opportunity to underline your role in meeting or exceeding targets.

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How do you handle conflicts with clients?

Talk about your conflict resolution approach, emphasizing active listening, empathy, and finding a win-win solution. Provide an example where you successfully navigated a conflict and maintained or strengthened the relationship.

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What do you consider to be the biggest challenge facing the SSD industry today?

Research current trends and challenges in the SSD industry, such as competition or technological advancements. Discuss your insights and how you would leverage your knowledge in your role as a Dell Account Manager.

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How do you prioritize tasks when managing multiple accounts?

Illustrate your ability to prioritize by discussing the techniques you use to assess the urgency and importance of tasks, possibly referencing any project management tools or methods you employ.

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What techniques do you use to gather market intelligence?

Outline your approach to market intelligence including researching competitors, attending industry events, and speaking with customers. Highlight how this intelligence informs your sales strategies.

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How would you promote Solidigm’s offerings to a prospective Dell client?

Discuss your understanding of Solidigm’s value propositions and how you would communicate these effectively to resonate with Dell’s business objectives. Highlight your strengths in articulating technical features in a relatable manner.

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Why do you want to work at Solidigm as a Dell Account Manager?

This is your chance to show your passion for the company. Discuss what excites you about Solidigm’s vision and values, and how your career goals align with the company’s mission to innovate in the memory technology space.

Join Rise to see the full answer
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