Counter Sales Representative I

As a Counter Sales Representative I at North Coast, you'll focus on counter sales for contractors in the industrial and OEM markets. Your key duties will include entering orders, providing quotations, and ensuring proactive customer service. You'll also build strong relationships with vendors and customers while identifying growth opportunities.

To succeed in the position of Counter Sales Representative I at North Coast, previous sales experience and knowledge of electrical products are preferred. Excellent communication skills, time management expertise, and proficiency in Microsoft Office are essential. A positive, self-motivated attitude is key in our team environment.

The working environment for a Counter Sales Representative I at North Coast is dynamic and engaging! You'll be using phones and computers continuously, engaging with customers in person, and doing some physical tasks such as lifting and wire cutting. Regular attendance is important, and while the standard schedule is Monday to Friday, flexibility may be required on occasion.

At North Coast, a career as a Counter Sales Representative I can lead to numerous growth opportunities within the company and the Sonepar group. You can expect support for professional development through ongoing training, mentorship programs, and a chance to become a shareholder, fostering long-term career advancement.

As a Counter Sales Representative I at North Coast, you'll enjoy competitive benefits including healthcare, dental and vision coverage, paid time off, and a 401(k) with company match. Additionally, we offer a robust wellness program and tuition reimbursement, ensuring that you feel supported in both your career and personal life.

To provide excellent customer service, I prioritize listening to customer needs, ensuring prompt responses, and following up on any inquiries. Building strong relationships through trust and consistent communication is also key to success in this role.

Handling difficult customers requires patience, empathy, and strong problem-solving skills. I would actively listen to their concerns, express understanding, and work collaboratively to find a resolution that meets their needs while ensuring company policies are followed.

In my previous role, I exceeded sales targets by identifying new market trends and adjusting our offerings accordingly. I also focused on upselling existing customers, which increased both sales volume and customer satisfaction. Sharing success stories helps showcase your impact.

I am drawn to North Coast's commitment to sustainability and its supportive culture. I admire how North Coast empowers employees and fosters long-term growth, making it an ideal environment for me to develop my skills further and contribute meaningfully.

I have experience with various CRM software for tracking sales leads and managing customer relationships. Proficiency in Microsoft Office, especially Excel for tracking sales data, has also been beneficial in my previous roles.

I prioritize multiple tasks by using a combination of task management tools and setting clear deadlines. I often create to-do lists that help me focus on the most urgent tasks while ensuring that I maintain excellent customer service throughout.

I have spent several years in the electrical industry, gaining valuable product knowledge and understanding customer needs. This experience has equipped me with the confidence to make informed recommendations and effectively manage sales operations.

I stay motivated by setting personal goals and celebrating small victories. I also find inspiration in helping customers solve their problems and achieving results, which fuels my dedication and passion for the sales role.

I contribute to a team-oriented environment by fostering open communication, sharing insights, and supporting colleagues. I believe teamwork is essential for success in sales, as it allows us to leverage each other's strengths to achieve common goals.

The key to building strong customer relationships lies in trust and consistent engagement. By actively listening to customers' needs and following through on promises, I create a sense of loyalty and ensure customers feel valued.