Retail Sales Lead (University Park)

The Retail Sales Lead at Squishable has a variety of crucial responsibilities, including enforcing sales strategies, managing productivity, and acting as a brand ambassador in the local market. They work closely with the Store Manager to align decisions with the company’s objectives and values while driving customer loyalty and ensuring a top-notch shopping experience. Additionally, they supervise and inspire the sales team, develop product knowledge, and resolve customer issues efficiently.

To qualify for the Retail Sales Lead position at Squishable, candidates should have a minimum of two years of supervisory experience in a fast-paced and creative customer-facing environment. Other important qualifications include exceptional communication skills, a strong passion for empowering and motivating team members, high emotional intelligence, and the ability to manage priorities in a dynamic setting. Proficiency in Microsoft Office Suite and the ability to lift cartons up to 25 lbs are also required.

Squishable strongly believes that teamwork is crucial to success. The Retail Sales Lead is expected to be a collaborative player who fosters an environment of engagement and cooperation among team members. By empowering individuals, providing constructive feedback, and offering recognition, the Retail Sales Lead encourages a culture of high-performance standards while working collaboratively towards common goals.

The pay rate for the Retail Sales Lead position at Squishable is $16 per hour. This competitive pay reflects the importance of the role in leading the team and ensuring an exceptional customer experience in our retail location in Mishawaka, Indiana.

The Retail Sales Lead at Squishable must be flexible with their schedule, which may include early mornings, nights, weekends, and holidays as needed. This flexibility is essential in accommodating customer needs and ensuring that the store operates smoothly at all times.

When answering this question, it’s important to highlight your collaborative approach and focus on team empowerment. You might say, 'I believe in leading by example and creating an environment where each team member feels valued and motivated. My leadership approach emphasizes open communication, providing constructive feedback, and encouraging team members to take initiative.'

In response, you can mention a specific strategy or framework, like actively listening to the customer's concerns and then offering solutions. You might say, 'I handle difficult situations by remaining calm and empathetic, ensuring the customer feels heard. I then offer potential solutions while collaborating with my team to resolve the issue efficiently.'

To effectively answer, discuss specific sales strategies you've successfully implemented in previous roles. For example, you could say, 'I would analyze sales trends to identify customer preferences, then implement targeted promotions and actively engage with customers to recommend products that resonate with their interests.'

A great answer involves outlining motivational techniques. For example, 'I keep morale high by setting clear goals and celebrating both individual and team achievements. I also ensure each team member has the support and training they need to contribute to our sales targets.'

You can answer by discussing how you have developed training materials or led training sessions in the past. For instance, 'In my previous role, I organized regular product training sessions to ensure every team member felt confident discussing our products and could provide insightful recommendations to customers.'

When answering, share a real-life example that demonstrates your conflict resolution skills. You could say, 'I once had a team member feeling overwhelmed during a busy season. I organized a one-on-one discussion to understand their challenges, and we worked together to adjust responsibilities, which helped restore harmony and improved team performance.'

Response should include your vision for creating memorable experiences. You might say, 'I believe that meaningful customer interactions stem from genuine enthusiasm. At Squishable, I would ensure that my team embodies the brand’s values, engaging customers in a friendly, knowledgeable manner to create lasting impressions.'

Focus on creating relationships and maintaining energy in the environment. You could answer, 'I think positivity is contagious; I always lead with enthusiasm and encourage my team to foster a welcoming atmosphere. Regular team-building activities can also enhance relationships and boost morale.'

Propose specific tools or strategies you've used. An effective response could be, 'I prioritize tasks based on urgency and business impact, using to-do lists and digital tools to keep track of daily activities. Regular check-ins with my team also help to align on priorities and responsibilities.'

Share your passion for the brand and retail. A good answer might be, 'I’m excited about working with a team that shares a passion for creativity and customer experience. The opportunity to influence and shape the store's atmosphere aligns perfectly with my desire to make a meaningful impact in a joyful environment.'