Fitness General Manager | San Antonio, TX
Job Title: General Manager
Location: San Antonio, TX 78227
Compensation: $70-80,000 base salary + bonus potential
Are you ready to lead and inspire? We are on the lookout for a dynamic and motivated General Manager to take the helm of a thriving fitness gym in the heart of San Antonio, TX. If you have a passion for fitness, leadership, and delivering outstanding member experiences, we want you to join our team!
As the General Manager, you will play a crucial role in overseeing the day-to-day operations, leading a dedicated team, and creating an environment that drives membership growth and maximizes member satisfaction. You’ll help to achieve financial goals while ensuring we maintain a positive, energetic, and welcoming atmosphere for our members and staff.
What you’ll do:
Administration/Organization:
- Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
- Communicate and implement club policies and procedures to employees.
- Encourage staff to work as a team and be productive.
- Illustrate an ability to make decisions.
- Recruit and hire the highest possible caliber of staff.
Sales + Revenue Management
- Demonstrate the ability to lead, motivate, and manage team.
- Achieve desired sales goals.
- Achieve desired revenue goals thru the leadership and motivation of employees.
- Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
- Ensure team maintains proper tracking forms.
- Ensure promotions are effectively communicated to the team and other appropriate staff.
- Ensure ongoing prospecting and generation of new prospective members.
- Review sales-related written communication such as proposals, letters, and promotional pieces for effectiveness, spelling, accuracy, and distribution.
- Ensure staff has a high level of knowledge about programs, facilities, and equipment.
- Emphasize importance of staff involvement in the community and neighborhood business.
Personal Training/Revenue Management:
- Demonstrate ability to lead, motivate and manage personal training department.
- Achieve desired personal training revenue and session production goals.
- Achieve desired revenue and production results thru the leadership and motivation of employees.
- Implement and support company programs and promotion to help generate new PT client acquisition for optimum member base penetration.
- Facilitate integration of Personal Training products into point of sale presentations to maximize the number of orientation sessions scheduled and packages sold.
- Ensure Personal Training team follows proper procedures in session redemption.
- Oversee PT manager in ensuring all components of departmental objectives are satisfied.
Operations:
- Coordinate and work within club support functions of Fitness, Sales and Marketing, Accounting, and Information Technology.
- Support personnel-related problems or difficulties by following club procedure and documentation.
- Resolve member complaints in an expeditious and tactful manner following club procedure and documentation.
- Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
- Ensure the club meets standards for cleanliness, maintenance, safety, and security.
- Conduct weekly detailed inspection of the club with the Maintenance Manager utilizing cleaning checklist and forward information to appropriate staff.
- Ensure visible maintenance items are repaired promptly, proper signage is posted, and ‘out of service’ equipment removed from the floor when appropriate.
- Reinforce to staff that cleanliness is everyone’s responsibility, not just the maintenance staffs’.
- Ensure proper inventory of maintenance parts.
- Track completion of opening/closing checklists, stage management, repair & maintenance log, locker log, and cleaning checklist.
- Assist in the processing/submission and approval of payroll.
Financial:
- Exhibit an understanding of budgets and income statements.
- Establish controls of expenses and purchasing of club supplies.
- Display an ability to keep expenses at or below budget.
- Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget.
Leadership/Motivation:
- Serve as a role model for employees.
- Communicate effectively by holding weekly and individual meeting with all key club personnel.
- Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality working environment.
- Oversee, support, direct, and develop department heads.
Profit Centers:
- Illustrate an ability to drive profit center revenue such as personal training, retail, etc.
- Monitor flagged check-in’s to increase revenue and collections.
- Demonstrate an ability to increase revenue per member.
Meetings:
- Monthly or Weekly Department Meetings
- Employee Training Meetings
- Daily “One Minute Meetings” with club staff
- Daily Personal Training Manager Meeting
- Weekly Club Management Meeting
- Annual Performance Evaluations
Accountabilities:
- Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
- Oversees expense goals by managing payroll and general/administrative expenses.
- Ensure clubs meet standards for cleanliness, maintenance, safety, security and physical plant operations.
- Keep current in knowledge of key competitors.
- Conduct frequent walk-thrus.
Measurement Standards:
- Successful management of all financial budgetary goals.
- Ensure standards of cleanliness and customer service excellence.
- Demonstrate professionalism by leading by example.
- Membership retention.
- Timely completion of assigned tasks and projects.
- Follow all policies and procedures.
- Above description may be subject to change or alteration at any time.
What We’re Looking For:
Skills
- Excellent written and verbal communication
- Creative management techniques
- Strong organizational skills
- Strong leadership skills
- Strong administrative skills
- Strong customer service skills
- Strong computer skills
Qualifications
- 4-year college degree preferred.
- Minimum 4 years of management experience, preferably in a fitness-related environment.
- Current Cardiopulmonary Resuscitation (CPR) Certification required
- Bilingual in English and Spanish preferred.
If you’re ready to make a lasting impact and help our gym reach new heights, apply today!
Average salary estimate
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Are you an inspiring leader with a passion for fitness? If so, consider stepping into the role of Fitness General Manager at a thriving gym in San Antonio, TX! In this exciting position, you'll not only oversee daily operations but also motivate your team to deliver exceptional member experiences. Your leadership will be pivotal in driving membership growth and ensuring that our clients feel welcomed and engaged. Picture yourself implementing effective sales strategies, managing finances responsibly, and fostering a positive atmosphere that keeps both staff and members smiling. Collaborating with various departments, such as Sales, Marketing, and Personal Training, will be essential to your success. Your keen organizational skills will help ensure everything runs smoothly, from gym cleanliness to member satisfaction. If you have at least 4 years of management experience in a fitness environment and are CPR certified, we’d love to hear from you! Let’s turn your passion into a fulfilling career with a competitive salary of $70,000 to $80,000 plus bonus potential. Join us in making a significant impact in the community and helping our gym achieve new heights!
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