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Freight Operations Supervisor

3rd Shift - 1:00am-10:00am/Monday-Friday

Staples is business to business. You’re what binds us together.

Our supply chain team is dedicated to meeting our customers’ needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers’ needs faster. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services, and expertise to our customers.

What you’ll be doing:

The Delivery Operations Supervisor will lead the team in ensuring the timely and complete delivery of all orders. In this role, you’ll be responsible for preparing and planning strategies to meet the operation’s daily, weekly, and monthly goals.

You will work closely with senior management in the pursuit of operational excellence and the facility's all-around success including achieving performance goals related to productivity, accuracy, and budget. You will make recommendations and improvements to department processes and procedures, participate in the hiring, training and coaching of associates and use operational reports to evaluate department performance and ensure expectations are met.

Safety is our utmost priority so, in this role, we will look to you to ensure safe work practices and embrace and foster our safety culture.

In your role as a leader, you will be essential to the success of Staples Supply Chain as we deliver to our customers.

What you bring to the table:

  • Ability to accurately calculate and plan and adjust headcount required to meet objectives.
  • Ability to foster communication and teamwork among staff and to collaborate with all members of your team, at all levels to ensure successful customer outcomes.
  • Understanding of and working knowledge of transportation systems and processes, productivity standards, and technology.
  • Functional knowledge of coaching drivers through check rides.
  • Ability to adopt our safety procedures quickly and ensure safe work practices.
  • Inclusive nature that seeks common ground, listens to others and advocates for the best solutions for the customer and for employees.
  • Commitment to lead by example and to a growth mindset as a leader, customer advocate and contributor.
  • Ability to demonstrate analytical thinking and problem-solving ability.
  • Basic English language skills (both verbal and written communications).

What’s needed- Basic Qualifications:

  • High school diploma or GED
  • 3+ years of transportation experience
  • Must have a valid drivers’ license with a driving record indicating a safe driving history acceptable to the company and at all times remain eligible to drive a commercial motor vehicle under applicable laws and regulations
  • Ability to pass a DOT physical and drug screen to the extent legally permissible
  • Must obtain a 6-month DOT medical card specific to the role
  • An ability to lift, lower, push, pull or carry product up to a maximum of 70 pounds by hand
  • Must be at least 21 years of age

We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! 

 

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

#htf

#stapleswarehousehiring

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Average salary estimate

$60000 / YEARLY (est.)
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What You Should Know About Freight Operations Supervisor, Staples, Inc.

Join the dynamic team at Staples as a Freight Operations Supervisor and take your leadership skills to the next level! Located in the vibrant Hartford County, CT area, this 3rd Shift position runs from 1:00 AM to 10:00 AM, Monday through Friday. You're not just part of a supply chain; you're the backbone that keeps it running smoothly. As the Freight Operations Supervisor, you’ll oversee the timely delivery of all orders, ensuring that we meet our customers’ expectations with quality service. You'll collaborate closely with senior management, helping to drive operational excellence and achieve performance goals in productivity and accuracy. Your role includes planning and strategizing for your team’s daily and monthly objectives, coaching your staff, and making recommendations for process improvements. At Staples, safety is our top priority, and we trust you to foster a safe workplace culture. With your commitment and leadership, you will be essential to the ongoing success of our Supply Chain operations. If you're someone who thrives in a supportive and inclusive environment, values teamwork, and contributes to a culture where everyone feels fulfilled, we encourage you to apply and be a crucial part of our mission to provide exceptional service to our customers.

Frequently Asked Questions (FAQs) for Freight Operations Supervisor Role at Staples, Inc.
What are the responsibilities of a Freight Operations Supervisor at Staples?

As a Freight Operations Supervisor at Staples, you will be responsible for leading your team in the timely and complete delivery of all orders. You’ll prepare strategies to meet daily, weekly, and monthly goals, evaluate operational performance, and foster a culture of safety. Additionally, you’ll participate in hiring, training, and coaching staff while continuously looking for process improvements to enhance efficiency. Your leadership is vital to ensuring customer satisfaction and operational success.

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What qualifications do I need to apply for the Freight Operations Supervisor position at Staples?

To apply for the Freight Operations Supervisor role at Staples, you will need a high school diploma or GED, alongside 3+ years of transportation experience. A valid driver’s license with a safe driving history is essential, as is the ability to pass a DOT physical and drug screen. Strong communication and teamwork skills, as well as analytical thinking and problem-solving abilities, are also necessary to succeed in this role.

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What kind of work environment can I expect as a Freight Operations Supervisor at Staples?

At Staples, as a Freight Operations Supervisor, expect a collaborative and safe work environment where inclusion and diversity are prioritized. You’ll work alongside dynamic individuals who are dedicated to meeting customer needs and enhancing operational efficiency. The workplace encourages open communication and teamwork, fostering ideas that lead to innovative solutions in our logistics processes.

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What are the daily hours for the Freight Operations Supervisor at Staples?

The Freight Operations Supervisor position at Staples operates on a 3rd Shift schedule from 1:00 AM to 10:00 AM, Monday through Friday. This schedule allows you the opportunity to lead your team through the night and ensure that all deliveries are timely, creating an efficient workflow to meet our customers' needs.

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How does Staples promote safety for Freight Operations Supervisors?

Staples places the utmost importance on safety for all employees, including Freight Operations Supervisors. As a leader, you’ll be expected to ensure that safety protocols are followed and foster a culture of safety among your team. You'll provide guidance on safe work practices, ensuring compliance with all safety regulations and promoting an environment where employees feel secure and valued.

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Common Interview Questions for Freight Operations Supervisor
What leadership experience do you have relevant to the Freight Operations Supervisor role?

When answering this question, share specific examples of previous leadership roles where you've successfully managed teams, oversaw operations, or implemented new processes. Highlight any relevant metrics of success, such as improved delivery times or enhanced team collaboration.

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How do you ensure safety in a transport and warehousing environment?

Discuss your understanding of safety protocols and how you’ve enforced them in past roles. Provide examples of how you’ve trained staff, conducted safety audits, or responded to safety incidents to emphasize your commitment to fostering a safe work culture.

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Can you describe a time you successfully improved a process within operations?

Share a targeted example where you identified a bottleneck or inefficiency in operations, the steps you took to analyze it, and the specific improvements you implemented. Make sure to quantify the results where possible, such as increased productivity or reduced delivery times.

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How do you manage conflict within your team?

It's crucial to convey your skills in conflict resolution. Discuss your approach to resolving disputes, emphasizing communication, understanding different perspectives, and finding solutions that benefit the team and company. Provide an example demonstrating your success in handling conflict.

Join Rise to see the full answer
What strategies do you employ to coach and develop your team?

Explain your coaching philosophy and how you tailor your approach based on individual team member needs. Discuss specific methods such as one-on-one feedback sessions, setting performance goals, and fostering a growth mindset among employees.

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What tools or technology do you use to evaluate team performance?

Discuss any relevant software or tools you have used, such as performance management systems, reporting analytics, or communication platforms. Explain how you utilize these tools to monitor productivity, provide feedback, and drive operational excellence.

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How do you prioritize tasks within your team while managing tight deadlines?

Illustrate your ability to prioritize effectively by describing how you assess workload, delegate tasks, and adjust team priorities based on urgent needs. Provide a specific example showcasing your time management and organizational skills under pressure.

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What experience do you have with transportation systems and logistics processes?

Detail your hands-on experience with transportation processes, knowledge of logistics software, and understanding of key metrics that drive operational efficiency. Highlight how this knowledge will contribute to your effectiveness in the Freight Operations Supervisor role.

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What motivates you as a leader in operations?

Convey your passion for delivering exceptional service and supporting team growth as a leader. Speak about your commitment to achieving goals, fostering teamwork, and creating a positive work culture that encourages innovation and high performance.

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Why do you want to work for Staples as a Freight Operations Supervisor?

Demonstrate your enthusiasm for the role by highlighting Staples' commitment to customer service, innovation in supply chain management, and emphasis on diversity and inclusion. Link your values and career goals to the company culture and mission.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 26, 2025

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