Operations Associate

As an Operations Associate at SuperDial, your primary responsibilities involve identifying areas for operational improvement, supporting the development of standard operating procedures (SOPs), and monitoring key performance indicators to ensure timely delivery of customer service level agreements (SLAs). You'll be deeply involved in data collection and analysis to inform strategic decisions, as well as building reports and dashboards that provide critical visibility into our operational performance.

To be considered for the Operations Associate role at SuperDial, you should have at least 3 years of experience in operations, data analysis, or process improvement. Strong analytical skills and familiarity with tools like Excel and SQL are essential. Additionally, your organization and detail-oriented mindset will help you thrive in this position, as will your ability to communicate effectively with cross-functional teams.

At SuperDial, our culture is dynamic and entrepreneurial, designed for those who thrive in high-growth environments. As an Operations Associate, you will experience a collaborative atmosphere where innovation is encouraged, and your contributions have a direct impact on efficiency and customer experience. We value proactive problem-solvers who are passionate about making a difference in AI-driven healthcare.

Experience in healthcare or AI-driven solutions will be beneficial for an Operations Associate at SuperDial because it provides you with insights into the unique challenges and processes involved in the industry. Understanding the revenue cycle management and how AI can optimize operations will allow you to contribute to significant improvements and drive innovations effectively.

At SuperDial, we offer ample growth opportunities for our Operations Associates to expand their skills and responsibilities. As you contribute to various projects and initiatives within the operations team, you will have the chance to evolve your career path, participate in continuous improvement training, and even explore leadership roles as we scale together in the rapidly advancing field of healthcare technology.

When prioritizing tasks as an Operations Associate, I assess the urgency and importance of each task, often referencing key performance indicators and deadlines. This approach ensures I focus on activities that drive the most significant operational improvements while maintaining customer satisfaction.

In my previous role, I identified a bottleneck in data collection that slowed down reporting processes. I streamlined the workflow by automating data entry using a new tool, which improved efficiency by 30% and allowed the team to focus on analysis rather than administrative tasks.

Key metrics for an Operations Associate to monitor include on-time delivery rates, customer service level agreements (SLAs), workflow efficiency rates, and employee performance indicators. Tracking these metrics provides valuable insights for driving operational improvements.

I address conflicts by fostering open communication and actively listening to all parties involved. I find that discussing different perspectives and collaboratively exploring solutions helps to resolve issues while maintaining team morale.

I have experience using Excel for basic data analysis and visualization, along with SQL for querying databases. Additionally, I have worked with data visualization tools like Tableau to create insightful dashboards that convey key operational metrics effectively.

My method for developing SOPs involves first mapping out the existing workflows and identifying pain points. Next, I collaborate with team members to gather insights into their processes, allowing me to draft clear and actionable procedures that optimize efficiency and ensure compliance.

I ensure customer satisfaction by rigorously monitoring service delivery and promptly addressing any discrepancies. By collecting feedback and implementing continuous improvement initiatives, I strive to align our operations with customer expectations.

I employ strategies such as regular performance reviews, root cause analysis for inefficiencies, and encouraging team brainstorming sessions to identify potential improvements. Integrating automated tools also helps streamline processes further.

I use project management tools to track tasks and deadlines effectively. Additionally, I prioritize by categorizing tasks based on their impact and urgency, ensuring I remain focused and organized while handling multiple projects.

I'm particularly excited about the opportunity to work at SuperDial because of its innovative approach to transforming healthcare using AI. Contributing to such impactful projects aligns perfectly with my passion for operational excellence and continuous improvement in a meaningful industry.