Chief of Staff - New AI Initiative

Sword Health is on a mission to free two billion people from pain. 

With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using AI Care to change lives, and save millions for our 25,000+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2024, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our global impact. 

Joining Sword means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 900+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by AI, enhanced by people — accessible to all.

The new initiative This new initiative is a dynamic startup division within Sword Health's broader portfolio, expanding our AI-driven tools beyond pain management to tackle bigger healthcare challenges. As a startup within our established organization, this venture comes with all the exciting unknowns, rapid iteration, and entrepreneurial opportunities you'd expect from a ground-floor operation. You'll help shape this division from its earliest stages while benefiting from Sword Health's existing infrastructure and expertise.

As Chief of Staff, you'll be at the heart of Sword Health’s new AI initiative designed to combat provider burnout through intelligent automation. Your role? Keep everything and everyone moving in sync to ensure execution at the highest level. You’ll anticipate roadblocks before they appear, cut through complexity, and make sure we stay focused on what matters most.

If you thrive in ambiguity, know how to turn vision into action, and want to be part of something that’s growing fast, this is your chance to make a massive impact.

Important: While ideally this role should be based in Portugal, we will consider exceptional candidates from elsewhere in Europe.

• Drive cross-functional projects, from new customer implementations to crafting a new pricing structure, ensuring nothing stalls.
• Support leadership in decision-making, communication, and execution across key priorities.
• Spearhead transparency and alignment across teams so that information flows smoothly, and priorities stay clear.
• Integrate large new teams into our division seamlessly, unifying culture, systems, and workflows while maintaining operational momentum.
• Analyze existing processes, optimize efficiency, and remove friction so we operate at full speed.
• Develop, track, and improve key performance metrics that drive growth and impact.
• Help instill Sword’s high-performance mindset as we double our team in 2025.
• Build deep relationships with customers and partners, understanding the challenges leaders face as they transform their organizations with AI.

• 3-5 years of experience in a high-paced environment - whether it’s a startup, consulting, operations, or something entirely different. If you’ve thrived in a fast-moving, ever-changing setting, you’ll fit right in.
• A bias for action - you move fast, solve problems on the fly, and don’t wait for permission to make an impact.
• Hunger and curiosity - you ask the right questions, dig deep, and never settle for surface-level thinking.
• Exceptional problem-solving skills - you see challenges before they happen and find solutions that drive real results.
• Strong communication - clear, direct, and confident in both spoken and written English.
• High emotional intelligence - you navigate different perspectives, align teams, and keep things moving forward.
• The ability to manage multiple priorities without missing a beat.
• A strategic mindset with an eye for execution - you connect the big picture to day-to-day operations.

• An entrepreneurial spirit - you take ownership, think creatively, and thrive in ambiguity.
• Strong communication skills - you can clearly and confidently engage with stakeholders at all levels, structuring information in a way that drives action.
• A natural relationship-builder - you earn trust quickly and know how to influence without authority.
• A Bachelor's degree in Engineering, Economics, Management, or a related field—but we care more about what you’ve done than where you studied.

• A stimulating, fast-paced environment with lots of room for creativity;
• A bright future at a promising high-tech startup company;
• Career development and growth, with a competitive salary;
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
• A flexible environment where you can control your hours (remotely) with unlimited vacation;
• Access to our health and well-being program (digital therapist sessions);
• Remote or Hybrid work policy. 
• To get to know more about our Tech Stack, check here.

Portugal - Sword Benefits & Perks:

• Health, dental and vision insurance

• Meal allowance

• Equity shares

• Remote work allowance

• Flexible working hours

• Work from home

• Unlimited vacation

• Snacks and beverages

• English class

• Unlimited access to our Learning Platform

Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

Sword Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.