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People Services Advisor

Company Description

  • Supportive leaders that value your career development
  • Collaborative team culture
  • We give our people choices to balance work-life commitments

Welcome to This Australian Life. 

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart.  Why not see where we can go?

Job Description

As a People Services Advisor, you will be the primary contact for all People and Culture inquiries. Your main duty is to advise and coach people leaders and employees on People and Culture policies, processes, platforms, and the employee lifecycle.

Innovation is key in this role. You will identify areas for process improvements and suggest ways to simplify and automate People Services.

This is a permanent role, working flexibly from our Sydney or Melbourne office.

In this role you will: 

  • Provide advice, guidance, and coaching to people leaders and employees on People & Culture policies, processes, platforms, and the employee lifecycle, in line with our tiered support model.
  • Identify and contribute to project activities and continuous improvement initiatives to enhance the employee experience.
  • Collaborate with or escalate to relevant People & Culture areas when handling employee matters and queries.
  • Prepare and manage employee lifecycle-related documents.
  • Oversee pre-employment checks and onboarding requirements for new starters and ensure these are compliant in line with company policy.
  • Identify opportunities for process improvements.
  • Suggest and implement ways to simplify and automate People Services processes.
  • Collaborate with the team and wider People & Culture to streamline platforms and processes.
  • Help implement processes and plans to manage and reduce operational risks.

Qualifications

  • Experience working in a Human Resource function
  • Qualification in Human Resources or related discipline, desired
  • Excellent time management skills with the ability to plan, organise, and set priorities
  • Strong stakeholder and communication skills, both written and verbal
  • Proficiency in HRIS (Workday) and Service Now platforms
  • A strong understanding and ability to maintain confidentiality
  • Continuous improvement mindset and ability to drive innovation

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

Additional Information

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here.

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice.  We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, please read our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

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Average salary estimate

$80000 / YEARLY (est.)
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$70000K
$90000K

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What You Should Know About People Services Advisor, TAL

Join TAL as a People Services Advisor and become an essential part of our vibrant team at our Melbourne office! Here, we value our people above all else, and we’re dedicated to creating a supportive and collaborative environment where everyone can thrive. In your role, you will be the go-to person for People and Culture inquiries, helping guide our people leaders and employees with insightful advice on policies and processes that connect them with their best work experience. Innovation is at the heart of this position, providing you the unique opportunity to identify areas for improvement and suggest ways to simplify and automate processes that will significantly enhance the employee lifecycle. You'll collaborate with various teams to streamline operations and ensure each new starter has a seamless onboarding experience, all while enhancing the overall employee experience. Your background in Human Resources will shine through as you take ownership, maintain confidentiality, and work closely with others to manage operational risks. If you are ready to take the next step in your career and want to make a meaningful impact, TAL is the perfect place for you to grow and achieve excellence together.

Frequently Asked Questions (FAQs) for People Services Advisor Role at TAL
What are the responsibilities of a People Services Advisor at TAL?

As a People Services Advisor at TAL, you will handle a wide range of responsibilities including providing guidance on People and Culture policies, coaching people leaders and employees, managing the employee lifecycle, preparing essential documentation, and identifying opportunities for process improvements. Your role will be pivotal in automating People Services processes to enhance efficiencies and the overall employee experience.

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What qualifications do I need to apply for the People Services Advisor position at TAL?

To qualify for the People Services Advisor role at TAL, candidates typically need experience in a Human Resource function, preferably supported by relevant qualifications. Strong communication and stakeholder management skills, along with proficiency in HRIS platforms like Workday and Service Now, are essential. A mindset focused on continuous improvement and innovation will also be highly valued.

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How does TAL support career development for a People Services Advisor?

At TAL, career development is a top priority. As a People Services Advisor, you will have access to various resources aimed at personal and professional growth. The company promotes a collaborative culture where continuous training and mentorship opportunities are abundant, allowing you to excel in your role while contributing to your career path.

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What is the work environment like for a People Services Advisor at TAL?

The work environment for a People Services Advisor at TAL is both supportive and dynamic. We foster a culture of collaboration and inclusivity, with flexible working arrangements available. Our offices are designed to encourage teamwork and creativity while enabling you to balance your commitments easily.

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What kind of projects will a People Services Advisor be involved in at TAL?

As a People Services Advisor at TAL, you will participate in various projects aimed at continuous improvement within the People and Culture domain. This includes implementing new processes, enhancing systems, and streamlining employee-related inquiries to foster a more efficient and effective employee experience. Your innovative contributions will be highly sought after.

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Common Interview Questions for People Services Advisor
Can you describe your experience in managing the employee lifecycle?

To answer this question, provide specific examples of how you have previously managed the different stages of the employee lifecycle, such as recruitment, onboarding, development, and offboarding. Highlight your role in ensuring a smooth transition for employees at each stage and any tools you used to support those processes.

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How do you approach employee inquiries related to HR policies?

Discuss your method for addressing employee inquiries, emphasizing your communication skills and ability to listen actively. Explain how you ensure you stay up-to-date with HR policies and use this knowledge to provide accurate and helpful information to employees.

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What strategies do you use to ensure confidentiality in HR matters?

In your response, outline the practices you follow to maintain confidentiality, such as following company policies, training on data protection, and ensuring secure communication. Illustrate your understanding of the importance of confidentiality in HR and how it strengthens trust within the organization.

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Provide an example of how you identified a process improvement in a previous role.

Share a specific instance where you successfully identified a process that could be improved. Describe the issue in detail, the improvements you proposed, the implementation process, and the positive results that followed. This will demonstrate your analytical and innovative thinking.

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How do you manage to prioritize multiple tasks in a fast-paced environment?

Discuss your organizational skills and context around prioritizing tasks. Provide examples of tools or methods you use to stay organized, such as project management software, daily to-do lists, or organizational frameworks that help you ensure deadlines are met while maintaining quality.

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What do you consider essential qualities of a successful People Services Advisor?

Talk about qualities such as strong communication skills, proactive problem-solving abilities, empathy, and the capacity to work collaboratively. Back up your answer with examples of how these qualities have helped you in your previous roles.

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Describe your experience working with HRIS platforms like Workday.

Share your familiarity with HRIS platforms by discussing how you have used them in past roles. Touch on specific functions you have completed such as reporting, employee records management, or onboarding processes, and how this experience has equipped you for the role at TAL.

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How do you ensure effective communication with stakeholders across various levels?

Explain your approach to stakeholder communication, referencing your adaptability and collaborative style. Give examples of how you adjust your communication methods depending on the audience, whether it be employees, managers, or HR leadership.

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How have you contributed to enhancing the employee experience in previous roles?

Highlight specific initiatives or projects where your contributions led to improvements in employee engagement, satisfaction, or retention. Discuss the planning, execution, and outcomes of these initiatives to illustrate your impact.

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What motivates you to work in the field of People Services?

Reflect on your personal passion for HR and People Services. Share what drives you, whether it's improving workplace culture, supporting employee growth, or championing diversity and inclusion, and relate this motivation back to the responsibilities of the position at TAL.

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Every day our people work to help Australians live a life filled with choices, options and freedoms, no matter what happens. We believe deeply in the value of what we do and together with our partners, today we protect nearly 4 million Australian...

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DATE POSTED
April 18, 2025

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