Patient Care Coordinator - Downtown Brooklyn

As a Patient Care Coordinator at Tend, you will welcome guests, provide consistent high-quality service, and partner with the Studio Manager in daily operations like scheduling and inventory management. You’ll also collaborate with the clinical team to enhance patient experiences, thus playing a vital role in the overall operations of the studio.

Applicants for the Patient Care Coordinator role at Tend should have a proven record in customer service, particularly in fast-paced environments. Skills in organization, multitasking, and communication are crucial, along with a positive, proactive attitude. Experience in healthcare or a related field is a plus, but your enthusiasm and willingness to learn is what counts!

Tend stands out as a great workplace for Patient Care Coordinators due to its commitment to employee wellness and professional development. With comprehensive perks like medical benefits, a generous PTO policy, and supportive programs, Tend fosters a thriving work environment where every team member feels valued and included.

At Tend, as a Patient Care Coordinator, you'll have access to several avenues for career advancement, including continuing education opportunities and leadership training programs. Our inclusive culture encourages ambition, ensuring you benefit from mentorship and professional growth as you thrive within our company.

The pay range for a Patient Care Coordinator at Tend in New City, NY, is between $20 and $27 per hour. This competitive hourly rate reflects Tend's commitment to rewarding dedicated team members who provide exceptional patient care and hospitality.

In addressing a difficult patient, I would first listen attentively to their concerns to ensure they feel heard. I would remain calm and empathetic, working to find a solution that satisfies them while adhering to Tend's high standards of care and service. It's crucial to maintain a positive attitude and keep the patient informed throughout the process.

I have worked in various customer service roles where I focused on providing exceptional experiences, particularly in a fast-paced environment. My ability to communicate effectively, handle multiple tasks, and prioritize patient needs directly aligns with the responsibilities of a Patient Care Coordinator at Tend.

Tend's emphasis on combining state-of-the-art technology with a hospitality-driven approach truly sets us apart. By focusing on creating a warm, welcoming experience, Tend not only addresses patients’ dental needs but also fosters a culture where patients look forward to visiting, which is vital in transforming perceptions of dental care.

I believe effective collaboration starts with open communication. As a Patient Care Coordinator, I would ensure that the clinical staff is updated on patient feedback and needs. Working together as a team, we can enhance patient experiences and ensure operational efficiency, all while focusing on patient care.

In my previous role, I often handled multiple responsibilities, such as managing patient bookings, responding to inquiries, and preparing for daily operations all at once. I learned to prioritize my tasks effectively and maintain strong communication to ensure that everything ran smoothly, which I would carry over to my role at Tend.

If I'm unable to meet a patient's request, I would communicate transparently with them, explaining why and exploring alternative options that could still meet their needs. The priority is to make sure they feel valued and cared for, staying true to Tend's commitment to excellence in patient experience.

I’m drawn to Tend’s innovative approach to dental care and its commitment to patient experience. Working here would allow me to contribute to a culture that values excellence, collaboration, and personal growth, aligning perfectly with my professional goals and passion for helping others.

In a busy environment, I prioritize tasks by assessing their urgency and impact on patient care. I would create a systematic approach, utilizing checklists and reminders to keep everything organized, ensuring nothing slips through the cracks while providing exceptional service to our patients.

My communication style is inclusive and adaptable, ensuring that I’m respectful and considerate of different backgrounds and viewpoints. I believe in fostering open dialogues and actively listening to team members, which lays the foundation for strong collaboration as a Patient Care Coordinator at Tend.

The most valuable skills for a Patient Care Coordinator are strong communication, outstanding customer service, and the ability to stay organized under pressure. These skills are essential for creating an exceptional experience at Tend, where each interaction contributes to a patient's well-being and satisfaction.