Collections Analysts
Overview
Our client, a leading energy services provider, is seeking an experienced Collections Analyst to join their team. This role focuses on managing and resolving complex, high-risk collections accounts within the gas utility sector. The ideal candidate will bring strong investigative, analytical, and customer service skills to navigate sensitive billing issues and support revenue protection efforts.
As a Collections Analyst, you’ll work cross-functionally with internal teams, outside agencies, and customers to ensure timely payment resolutions while maintaining a positive customer experience. This is a great opportunity for someone with a strong collection or billing background who thrives in a fast-paced, analytical environment.
This role is onsite in Springfield, VA. Per our Client Contract, candidates must be Green Card Holders or U.S. Citizens.
Responsibilities
- Conduct in-depth account reviews for residential and non-residential gas accounts within internal business systems.
- Investigate high-risk collections matters, including damage claims and billing disputes.
- Communicate directly with customers, contractors, government agencies, and outside collection partners.
- Support third-party damage collections efforts and manage internal/external inquiries.
- Ensure accurate billing adjustments, account changes, and customer communication.
- Collaborate with internal teams and law enforcement regarding revenue protection investigations.
- Maintain detailed documentation of findings and actions.
- Adapt to evolving business processes to support customer experience improvements.
Qualifications
- Bachelor’s Degree in Business, Statistics, Finance, or a related field is preferred.
- 3+ years of analytical or collections experience in a corporate or utility setting.
- Excellent communication skills – both written and verbal – with the ability to explain complex issues to diverse audiences.
- Microsoft Office proficiency (Excel, Word, Outlook, etc.)
- Strong customer service and problem-solving skills.
- Skilled in SAP, Oracle, or similar business information systems.
- Analytical mindset with the ability to investigate and interpret data.
- Strong attention to detail and ability to handle multiple priorities and deadlines.
- Comfortable working independently and using discretion in decision-making.
- Process-oriented with knowledge of business process improvement practices.
- Experience in utilities, energy, telecommunications, financial services, or insurance is highly desirable.
- Spanish-speaking skills are a plus.
4 Reasons to Join The Squires Group, Inc.: 1. Our Commitment to You - We offer competitive pay, multi-year projects, and a list of exciting clients.2. Work-Life Balance - We work hard; we work smart and have quality time for family and "life." 3. Golden Rule - We treat our consultants the way we want to be treated: with integrity, professionalism, and trust.4. We Care About You – We help you meet your career goals and continuously support your efforts in the field. Check out our Referral Program!The Squires Group will pay you for every qualified professional that you refer and we place. If you see a position posted by The Squires Group and know the perfect person for the job, please send us your referral. For more information, go to https://bit.ly/squiresreferral.
The Squires Group, Inc. is an Equal Opportunity/Affirmative Action Employer.
#LI-JM1
#LI-Onsite
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Are you ready to take your analytical skills to the next level? The Squires Group, Inc. is looking for a talented Collections Analyst to join our dynamic team in Springfield! As a leading energy services provider, we need someone who can expertly navigate the world of complex collections accounts in the gas utility sector. Your role will be essential in not only resolving billing issues but also in protecting our revenue so we can continue to provide exceptional service to our customers. You’ll spend your days reviewing accounts, investigating billing disputes, and communicating directly with customers, contractors, and even law enforcement when necessary. It's a perfect fit for someone who thrives in a fast-paced, collaborative environment and has a solid background in collections or billing. If you have strong communication skills and an analytical mindset, you're just what we're looking for! Plus, we value work-life balance and promote a culture of integrity, professionalism, and mutual respect. Ready to step in and make a significant impact? Join us at The Squires Group and be part of a team that genuinely cares about your career growth and professional success. We can’t wait to enhance our team with your expertise!
Seeking a visionary Director of Marketing to spearhead strategic marketing initiatives for a high-growth data center company in McLean, VA.
Join a dynamic team in Annapolis as a .NET Developer, where innovative software solutions meet a collaborative work environment.
NVIDIA is looking for a Technical Accounting Director to lead compliance with US GAAP and drive complex accounting initiatives within a dynamic tech environment.
Join Platform Accounting Group as a Tax Advisor and play a vital role in tax preparation and client advisory while enjoying a supportive work environment.
Be an integral part of Grima Recycling as an Accounts Receivable & Collections Specialist focused on driving collections and managing invoicing.
Join Viridien as a SEMEA Tax Manager to lead tax compliance and strategy in a dynamic technological environment.
Become a key player in eyeo’s mission to make the internet better by joining as a Staff Accountant, working remotely from Germany.
Join Crete Professionals Alliance as a Mid-Level Staff Accountant and be part of a pioneering firm reshaping the accounting landscape for local businesses.
Join Manulife as a Billing and Collection Assistant, where you'll manage billing and collection for corporate clients in a dynamic team environment.
Join Advocate Health as an Insurance Analyst, where you will play a vital role in managing insurance claims and coverage analysis in a leading nonprofit health system.
The Squires Group provides short-term, long-term and permanent ERP, IT, Cyber and Accounting/Finance experts to private and public sector clients. And we bring challenging jobs to talented professionals. We are based in Annapolis, MD and serve cli...
3 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
