Inventory Control and Quality Assurance Team Lead - (Shift 2)

As an Inventory Control and Quality Assurance Team Lead at Thrive Market, you will manage daily operations within the ICQA department, conduct daily inventory counts, develop solutions for inventory discrepancies, and ensure compliance with internal processes. You’ll also lead your team by example, fostering a culture of safety, quality, and timely order processing to meet our high standards.

Applicants for the Inventory Control and Quality Assurance Team Lead position at Thrive Market should possess a strong background in fulfillment, inventory management, and quality control. A minimum of one year of relevant experience is preferred, along with familiarity with Warehouse Management Systems and proficiency in Microsoft Office, particularly Excel.

Thrive Market supports employees in the Inventory Control and Quality Assurance Team Lead role through comprehensive health benefits, competitive pay, equity options, training programs for career advancement, and a positive workplace culture. We also prioritize employee wellness by offering coverage for life coaching and holistic mental health services.

The work schedule for the Inventory Control and Quality Assurance Team Lead at Thrive Market involves working Friday through Sunday from 5:30 AM to 6:00 PM. Overtime may be required as needed to ensure operational excellence and meet customer demands.

At Thrive Market, Inventory Control and Quality Assurance Team Leads have ample opportunities for advancement within the company. We encourage professional development through tailored training programs and support for employees looking to move up their career paths in logistics, quality assurance, and inventory management.

To maintain accurate inventory levels, I would prioritize regular cycle counts and reconciliations, create a systematic approach to slotting based on velocity, and utilize data-driven insights to address discrepancies. Emphasizing communication within the team would also ensure everyone is aligned with our inventory management protocols.

When faced with inventory discrepancies, I would first analyze the data to identify patterns or recurring issues. Engaging the team in brainstorming solutions is crucial, whether it's improving counting processes or reassessing slotting strategies. Lastly, I would ensure timely communication with leadership about ongoing issues and resolutions.

I have extensive experience using Warehouse Management Systems for inventory tracking, order fulfillment, and reporting. I understand how to navigate the system to ensure accurate entries and timely updates, and I'm skilled at leveraging the data for decision-making and process improvements.

Motivating my team to adhere to quality standards involves setting clear expectations, providing ongoing training, and recognizing their efforts and achievements. I believe in fostering an open dialogue where team members feel empowered to share ideas on improving quality and operational processes.

Communication is fundamental to my leadership style. I prioritize transparent, consistent communication to ensure everyone is on the same page. By encouraging feedback and dialogue, I create an inclusive environment that fosters accountability and trust, allowing the team to thrive together.

I would approach a team member not meeting performance expectations with a coaching mindset. It’s essential to have a private conversation, discussing specific concerns, understanding any challenges they may face, and collaborating on a path for improvement that includes setting achievable goals and providing necessary support.

In a previous role, I identified that our order picking process was causing delays. I proposed a reorganized workflow based on item velocity, resulting in faster picking times and improved accuracy. Implementing this change not only optimized our operations but also boosted team morale as there were fewer errors and frustrations.

In a distribution environment, I prioritize comprehensive safety training, regular safety audits, and encouraging a culture of safety where team members feel responsible for their own and others' well-being. This includes adherence to operational protocols, proper equipment usage, and timely reporting of any hazards.

I stay current with trends in inventory management and quality control by engaging in professional development activities, like attending workshops or industry conferences, subscribing to relevant publications, and networking with peers in the field. This commitment to continuous learning helps me implement best practices in my role.

I want to work for Thrive Market as an Inventory Control and Quality Assurance Team Lead because I deeply resonate with the company’s mission of promoting healthy living and sustainability. I admire the commitment to members and communities, and I believe my skills in quality assurance and inventory management align perfectly with the values and goals of Thrive Market.