Customer Experience Specialist (fully remote)

At Too Good To Go, a Customer Experience Specialist is responsible for delivering outstanding customer service by answering inquiries via email, chat, and phone. You will be the first point of contact for our users and partners, turning them into ambassadors for our mission against food waste. Your role includes answering questions, collaborating with other teams, and embodying our brand's philosophy, ensuring that every interaction reflects our commitment to sustainability.

To thrive as a Customer Experience Specialist at Too Good To Go, you should have prior experience in customer service or account management. Proficiency in Polish and English is essential, while additional language skills are a plus. Familiarity with CRM tools such as Zendesk, Salesforce, Hubspot, or SAP will greatly benefit your application, along with a strong passion for sustainability and teamwork.

Yes, the Customer Experience Specialist role at Too Good To Go is fully remote! This means you can work from the comfort of your home in Poland while engaging in an impactful mission - tackling food waste and supporting our customers and partners from anywhere.

The working hours for the Customer Experience Specialist at Too Good To Go are Monday to Friday, from 09:00 to 17:00. This schedule ensures a great work-life balance while allowing you to engage effectively with our customers and partners during business hours.

Joining Too Good To Go as a Customer Experience Specialist comes with several fantastic benefits, including a medical package, access to wellness platforms such as myBenefit or a multisport card, five additional paid days of holiday, and development opportunities within a thriving B Corporation. You'll be part of a diverse international team committed to social impact and celebrating each other's successes.

Handling a difficult customer involves patience and empathy. Start by actively listening to their concerns without interruption. Acknowledge their feelings, and assure them that you’ll do your best to resolve the issue. Use the opportunity to showcase your commitment to Too Good To Go’s mission, reinforcing your role in the positive change we advocate.

When faced with multiple incoming requests, the key is to assess the urgency and impact of each task. Begin by categorizing tasks based on urgency and relevance to the customer experience. Communicate transparently with your team if needed, ensuring that immediate concerns are prioritized while still keeping other tasks on your radar.

Absolutely! In my previous role, a user reached out frustrated due to a billing issue. I took the time to empathize with their situation, providing follow-up solutions tailored to their needs and ensuring they left satisfied. I also educated them about our referral program, which encouraged them to share their positive experience with friends and family, effectively turning them into an ambassador.

My motivation in customer experience stems from a genuine desire to help others. I find it rewarding to resolve issues and see immediate positive impacts. At Too Good To Go, it also aligns with my passion for sustainability, as supporting customers and helping them engage in our mission makes my work even more fulfilling.

In my previous positions, I have utilized various CRM tools like Zendesk and Hubspot to manage customer inquiries efficiently. These platforms enhanced my ability to track communications, follow up on issues, and gather data analytics to improve service delivery, which I believe would translate well to the Customer Experience Specialist role at Too Good To Go.

I would describe my communication style as clear and approachable. I believe in being concise while also ensuring that I'm empathetic and understanding, especially when dealing with customer inquiries. My goal is to make every interaction a positive experience, reflecting the friendly tone of Too Good To Go.

I know that Too Good To Go’s mission revolves around reducing food waste and promoting sustainability. The app connects businesses with unsold food to consumers looking for affordable options, which not only benefits the environment but also helps communities. This mission resonates deeply with my personal values, and I am excited about the possibility of contributing to it.

I want to work for Too Good To Go because it combines my expertise in customer service with my passion for sustainability. I admire the tangible impact the company has had on reducing food waste and promoting a healthier planet. Being part of a team that values social responsibility and inclusivity is important to me.

To manage stress and remain productive while working remotely, I implement a structured daily routine that includes breaks and regular check-ins with my team. I also use tools like Trello or Asana to stay organized and prioritize tasks. Maintaining a work-life balance is crucial, so I make it a point to disconnect and recharge after my working hours.

Teamwork is vital in a Customer Experience Specialist role. Collaborating with colleagues allows us to share knowledge, address challenges efficiently, and create a cohesive service experience for users. At Too Good To Go, I look forward to contributing collaboratively, leveraging everyone’s strengths to enhance our customer experience.