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PT Support Associate

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Life @ToryBurch is Special Because:

When you join us, you’re joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. 

  • Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
  • We have the best team in the world and believe in paying competitively and rewarding high performance.
  • Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
  • We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive special offers.
  • We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way
  • We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

This Role is Tailor-Made for You Because:

You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations.  You’re also resourceful and collaborative, highly motivated and efficient.  A sense of humor is a plus! 

A Day in the Life:

The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store.  The consistent thread is that you’ll be working with an amazing team of women and men who share your passion for excellence.

To Land This Role:

  • One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus

  • Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts

  • Occasional overnight travel may be required

  • Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time

Why You’ll Want to Join Our Team:

Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence.  Come join us!

How We Work Together

  • Adaptable – We change before we have to
  • Entrepreneurial – We own it
  • Collaborative – There’s no “I” in Tory
  • Client & Brand Focused – We put ourselves in Tory’s shoes
  • Live the Values – We show up for each other
  • Functional Expertise – We’re constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

Compensation Range

The compensation range for this position is 15.00 USD - 15.00 USD. Our offer will be based on your relevant experience and work location.

Benefits Information

We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. 

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.

Average salary estimate

$15000 / YEARLY (est.)
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$15000K
$15000K

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What You Should Know About PT Support Associate, Tory Burch

As a PT Support Associate at Tory Burch in Merrimack, New Hampshire, you will step into a world brimming with creativity and passion. Your role is not just about tasks; it’s about becoming part of a vibrant team that embodies the essence of luxury lifestyle and retail excellence. You will be engaged in a dynamic environment where no two days are alike. Whether you are welcoming customers with a friendly smile at the front or supporting back-of-house operations, your contributions are vital. From greeting guests and handling register duties to organizing merchandise and executing operational policies, your multi-tasking prowess will shine. Tory Burch believes in empowering women, and as part of your day, you’ll connect with a team that shares this commitment. We look for someone who is adaptable and efficient, ready to embrace the hustle and bustle of a retail setting. With the chance to participate in Retail Excellence Programs and collaborate with amazing colleagues, you will have opportunities for growth and development. Plus, who wouldn’t love a generous employee discount on stylish collections? If you’re passionate about customer service and are keen on making a difference while having fun, we welcome you to apply today and embark on an exciting journey with us at Tory Burch!

Frequently Asked Questions (FAQs) for PT Support Associate Role at Tory Burch
What are the main responsibilities of a PT Support Associate at Tory Burch?

As a PT Support Associate at Tory Burch, your key responsibilities will include acting as the first point of contact for customers, managing cash register operations, organizing stock and maintaining product flow, as well as supporting both front and back of house duties to ensure seamless store operations.

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What qualifications are needed for the PT Support Associate position at Tory Burch?

To qualify as a PT Support Associate at Tory Burch, you should have one to two years of experience in a fast-paced, customer-driven retail environment. Flexibility to work varied shifts, including evenings, weekends, and some holidays, is essential. Stock-related experience is a plus, as is the ability to handle physical tasks such as lifting and standing for extended periods.

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What is the work culture like for a PT Support Associate at Tory Burch?

The work culture at Tory Burch for a PT Support Associate is inclusive and empowering. The team is described as warm and collaborative, where everyone is encouraged to contribute ideas and strive for excellence, all while having fun and enjoying their work experience.

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How does Tory Burch support the growth of PT Support Associates?

Tory Burch supports the growth of its PT Support Associates through various Retail Excellence Programs, which focus on styling, coaching, and brand ambassadorship. Additionally, there are regular opportunities for development and networking to ensure continuous learning and career progression.

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What benefits do PT Support Associates get at Tory Burch?

PT Support Associates at Tory Burch can enjoy a range of benefits, including competitive pay and a generous employee discount on company products. The company prioritizes employee well-being by offering health benefits, financial security options, and opportunities for community engagement through the Tory Burch Foundation.

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Common Interview Questions for PT Support Associate
How do you prioritize tasks when working as a PT Support Associate?

In a retail setting, effective prioritization involves assessing the immediate needs of the store, whether it's assisting a customer or managing inventory. I tend to evaluate customer flow and operational tasks, ensuring that customer service remains front and center while also keeping an eye on back-of-house responsibilities.

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Can you describe a time you provided excellent customer service?

Of course! There was an instance where a customer was looking for a specific item that was out of stock. Instead of simply saying it was unavailable, I offered to check back stock, provided alternatives, and even took her contact information to let her know when it arrived. She left very pleased and returned to shop again.

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What strategies do you use to work effectively in a team?

I believe effective communication is key. I like to keep my team updated on what I’m working on, ask for feedback, and offer my assistance to others wherever possible. A collective effort often leads to a high-performing team environment.

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How would you handle a challenging customer?

I would first listen carefully to the customer's concerns without interrupting, showing them that I value their experience. I would then empathize with their situation, work diligently to find a resolution, and ensure they leave satisfied, effectively turning their negative experience into a positive one.

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What is your understanding of Tory Burch's brand values?

Tory Burch’s brand values focus on empowerment, creativity, and community service. It’s essential that the brand reflects its commitment to supporting women, which I align with and believe is vital for promoting a positive company culture and brand identity.

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How do you adapt to changes in a fast-paced retail environment?

Adaptability is crucial in retail, and I approach changes with a positive mindset. I stay informed about store policies and shift schedules, and I always remain open to learning new processes, which helps me respond effectively to shifting priorities.

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Why do you want to work as a PT Support Associate at Tory Burch?

I admire Tory Burch for its commitment to empowering women and its strong brand identity. As a PT Support Associate, I would enjoy contributing to a team that values creativity while providing memorable customer experiences, and it aligns perfectly with my passion for fashion and customer service.

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What is your experience with cash register operations?

I have experience managing cash register operations where I handled transactions while ensuring accuracy. I also ensure compliance with security protocols and help balance the cash drawer at the end of the shift to maintain financial integrity.

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How do you keep yourself motivated during busy transaction periods?

During busy periods, I keep my focus by breaking down tasks into manageable pieces and reminding myself of the importance of each customer interaction. I also maintain a positive attitude and seek moments to uplift my team, making the experience enjoyable for everyone.

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What can you bring to the Tory Burch team as a PT Support Associate?

I bring a strong commitment to exceptional customer service, combined with adaptability in a retail environment. With a collaborative nature, I am excited to contribute positively to the team's success and embody the values of the Tory Burch brand.

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Founded in 2004 in New York City, Tory Burch is an American luxury brand known for beautiful, timeless pieces and rich storytelling that evokes optimism and joy. Tory is a fashion designer who draws inspiration from her parents’ effortless style, ...

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March 31, 2025

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