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Revenue Cycle Financial Representative

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Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: Responsible for performing a variety of complex pre-services, financial counseling and customer service related functions for patients and/or their representative including pre-service estimates, collection of pre-payments, collection of prior debt, obtaining authorizations, addressing billing questions, establishing payment plans, screening for financial assistance, responding to MyUNCChart inquiries and other Customer Service requests for both hospital and physician services. Responsibilities:

Create Hospital and Physician estimates using the Epic Patient Estimator, review eligibility and benefits utilizing RTE, and obtain authorization requirements.
Contact patient pre-service providing benefit and patient liability education, explain the estimate cost, and attempt to secure payment and/or set expectation of payment at time of service.
Provide estimates to patient shoppers and clinical areas across the healthcare system. Work with clinical areas to create estimate templates, determine workflow and process, and collaborate with ISD for template creation and rollout. Provide payment plans for point-of-service (POS) collections.
Train clinical areas on estimate usage and patient scripting for collections, audit and provide feedback on accuracy of estimates utilizing Epic estimate reports. Track and trend collection amounts and template accuracy utilizing hospital and physician EOBs and refine process to enhance accuracy. Screen and assist patients with financial assistance, Medicaid eligibility and/or other funding sources available.
Monitor and track routine follow up with Medicaid and financial assistance approvals. Handles HB/PB patient inquiries to address any/all billing questions via inbound calls, MyUNCChart, patient correspondence and patient walk-ins.
Fulfills patient requests for itemization of charges, adding/verifying/billing insurance, establishing payment plans, payroll deductions, process adjustments, request refunds, and explain charity care policy and guidelines.
Initiate patient outreach on delinquent payment plans, adding accounts to existing payment plans and high risk/balance accounts. Investigate HB and PB Set off Debt Collection Act (SODCA) disputed accounts that have received a NC State Income Tax refund withhold using current and legacy billing and imaging systems. Meets with attorneys to record depositions, collaborate with the attorney general's office and attend/participate in hearings when needed.
Work with Patient Relations, Risk Management for HB and PB patients who have escalated complaints or concerns. Oversee HB Client account billing and follow-up which includes validating charges and fee schedules, review and move charges, research and reconcile payments, communicate with multiple departments to answer client questions and collect payments. Work with external customers such as collection agencies, UNCPN and Hospital based clinics to address any patient concerns

Other Information Other information: Education Requirements: High school diploma or GED. Licensure/Certification Requirements: No licensure or certification required. Professional Experience Requirements: Two (2) years of experience in Hospital or Physician Insurance related activities (Authorization, Billing, Follow-Up, Call-Center, or Collections). Knowledge/Skills/and Abilities Requirements: Excellent interpersonal, verbal and written communication skills. Excellent listening skills, and organizational skills. Advanced knowledge of UB-04, HCFA-1500's and Explanation of Benefits (EOB) interpretation. Intermediate knowledge of CPT and ICD-9 codes. Advanced knowledge of insurance billing, collections and insurance terminology. Ability to work in fast pace environment and prioritize and manage multiple tasks. Healthcare terminology. Customer Service skills. Computer knowledge: MS Word, Excel, and Outlook. Knowledge of 3rd party reimbursements from insurance companies and government payers is a plus. Job Details Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Financial Counseling Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.66 - $26.51 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email if you need a reasonable accommodation to search and/or to apply for a career opportunity.

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$46970 / YEARLY (est.)

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$38760K

$55180K

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What You Should Know About Revenue Cycle Financial Representative, UNC Health Care

Join the team at NC Health as a Revenue Cycle Financial Representative, where we're dedicated to enhancing the health and well-being of the vibrant communities we serve. In this role, you'll be at the forefront of our patient financial services, diving deep into aspects such as pre-service estimates, financial counseling, and providing stellar customer service to our patients or their representatives. Your day-to-day activities will be diverse and engaging, ranging from creating detailed estimates using the Epic Patient Estimator, securing pre-payments and authorizations, addressing billing questions, and setting up payment plans. You'll also play a crucial role in educating patients on their benefits, assisting with financial assistance programs, and collaborating with clinical teams to improve our financial processes. Communication is key in this position, as you'll be on the phone, responding to MyUNCChart inquiries, and even meeting with attorneys on occasion to address billing disputes. Your organizational skills will shine as you track collections and optimize templates for more accurate estimates while leveraging your knowledge of insurance billing. If you have a passion for healthcare, possess strong communication skills, and have prior experience in hospital or physician insurance activities, this could be the perfect opportunity for you. Join us in making a significant impact in our community while carving out your own professional path at NC Health.

Frequently Asked Questions (FAQs) for Revenue Cycle Financial Representative Role at UNC Health Care

What are the main responsibilities of a Revenue Cycle Financial Representative at NC Health?

As a Revenue Cycle Financial Representative at NC Health, your main responsibilities will include creating pre-service estimates, collecting relevant payments, handling patient inquiries regarding billing, and providing financial counseling. You'll also be tasked with establishing payment plans, tracking financial assistance applications, and coordinating with various departments to address patient concerns.