COMMUNITY HEALTH WORKER S

As a Community Health Worker at UMMC, your primary responsibilities include visiting individuals and families in their homes or community settings to provide outreach services. You will assist with social interventions linked to new diagnoses, communicate with patients through phone, face-to-face interactions, or written materials, and collaborate with medical providers and primary care teams to ensure comprehensive care.

To qualify for the Community Health Worker position at UMMC, candidates must possess a High School Diploma or GED and have at least two years of experience providing outreach services. Experience in writing reports and maintaining records is also essential to ensure effective communication and documentation of patient interactions.

UMMC values professional development and provides opportunities for Community Health Workers to further their education and skills. Employees can access a range of resources, including mentorship programs, workshops, and training sessions designed to enhance their capabilities in community outreach and patient care.

Community Health Workers at UMMC engage with patients in diverse ways, including visiting them in their homes or shelters, interacting at the hospital bedside, and conducting follow-ups via phone or written communication. This multi-faceted approach ensures that patients receive tailored support and guidance.

The workplace culture at UMMC is vibrant and collaborative, where Community Health Workers are encouraged to share their ideas and work closely with medical teams to improve patient outcomes. The commitment to enhancing healthcare in the community fosters a supportive environment conducive to personal and professional growth.

In your response, highlight specific examples of outreach services you've provided, including the populations you’ve served, the methods you used to engage clients, and any positive outcomes you’ve achieved in your previous roles.

Discuss how you approach sensitive conversations with empathy and care. Share an example where you maintained professionalism while addressing a challenging situation, emphasizing your communication skills and ability to connect with patients.

Explain your organizational strategies, such as utilizing digital tools, creating checklists, and scheduling regular follow-ups to ensure that each case is handled effectively and that you meet all patient needs.

Describe your methods for maintaining open lines of communication with healthcare teams, such as regular meetings, shared digital platforms, and thorough documentation, ensuring that everyone is aligned on patient care goals.

Share your passion for helping others and making a difference in community health. Discuss any personal experiences or values that drive your commitment to this role and the positive impact you aspire to have.

Highlight the importance of active listening, showing genuine empathy, and being consistent in your approach. Share an experience where you successfully built trust and rapport with a client, leading to improved outcomes.

Discuss common challenges such as dealing with resistance from clients or navigating complex social issues. Emphasize your problem-solving skills and willingness to collaborate with others in overcoming these challenges.

Explain how you actively seek out information on community resources and health services, through networking, attending workshops, and reading relevant publications, ensuring you can provide the best support to your patients.

Share a specific instance where you advocated for a client, detailing the situation, the actions you took, and the positive result of your advocacy. This shows your dedication to supporting individual needs.

Discuss the significance of compassion, patience, and strong interpersonal skills. Highlight why these qualities are critical in building relationships with clients and successfully delivering outreach services.