Patient Care Coordinator - PRN

The primary responsibilities of a Patient Care Coordinator at The Jackson Clinics include greeting patients, providing outstanding customer service, coordinating their care from initial evaluation to discharge, managing phone calls and electronic scheduling, verifying personal and financial information, maintaining patient charts, and handling payment collections. This role is vital in ensuring that our patients receive the highest level of care and attention tailored to their needs.

While a college degree is preferred for the Patient Care Coordinator position at The Jackson Clinics, the most crucial qualifications include excellent customer service skills in person and on the phone, keen attention to detail, and strong time management abilities. Being a team player with a youthful and energetic attitude focused on customer satisfaction is also essential to thrive in this role.

The work environment for a Patient Care Coordinator at The Jackson Clinics is fast-paced and highly rewarding. You will be part of a dedicated team that values collaboration and innovation, all while prioritizing the unique needs of each patient. The supportive atmosphere allows for professional development, as you will receive one-on-one mentoring and extensive orientation to ensure you excel in your role.

Patient Care Coordinators at The Jackson Clinics enjoy a wide range of benefits, including competitive compensation, health and dental insurance, a 401k plan, paid time off, major holidays off, and access to an Employee Assistance Program (EAP). Moreover, opportunities for continuing education are provided to help you grow your skills and knowledge.

The Jackson Clinics firmly believe in supporting the professional development of Patient Care Coordinators through extensive training and education initiatives. New hires participate in a two-week orientation program and benefit from mentorship by seasoned team members for the first 90 days to ensure a smooth transition into their roles and enhance their career growth.

In handling a difficult patient, it's vital to remain calm and empathetic. I would listen actively to their concerns, validate their feelings, and seek to understand their perspective. By maintaining a patient-focused approach, I can work towards finding a solution that meets their needs while ensuring the clinic’s policies are followed.

Effective time management in a busy clinic requires prioritization and organization. I utilize scheduling tools, create to-do lists, and set reminders to stay on track. I also regularly assess my workflow to identify bottlenecks and optimize my tasks, allowing me to manage multiple patient needs efficiently.

Certainly! In a previous role, I had a patient who was anxious about their treatment. I took the time to explain each step and answered all their questions thoroughly, providing reassurance. They later expressed that my support made a significant difference in their experience, highlighting how dedicated customer service can truly impact patient satisfaction.

Teamwork is crucial for a Patient Care Coordinator, as you often collaborate with therapists, administrative staff, and patients. Effective communication and coordination among team members ensure that patients received seamless care and that their experiences are optimized. I believe that fostering a supportive team dynamic leads to better outcomes for both patients and staff.

To stay organized while managing multiple patient cases, I rely on electronic health record systems to keep track of each patient's information and treatment plans. Additionally, I set time blocks in my schedule dedicated to follow-up calls and data entry, ensuring I remain on top of all potential cases without feeling overwhelmed.

To ensure accurate patient records, I follow a strict protocol for data entry, including double-checking the information for errors and verifying details with the patient when necessary. I also stay up-to-date with any updates or changes required for documentation practices to maintain compliance and accuracy in all patient charts.

I approach electronic scheduling with caution and attention to detail. I always confirm patient appointments verbally and via reminder notifications to reduce no-shows while being diligent with updates and cancellations. Checking the schedule periodically throughout the day helps me manage any changes and avoid scheduling conflicts.

I am drawn to the Patient Care Coordinator role at The Jackson Clinics because of the company’s commitment to providing unparalleled patient care and innovative treatment models. I admire the focus on personalizing care and the dedication to continuous employee development, which aligns with my professional goals to grow and contribute positively to patient experiences.

Handling confidential patient information is a critical responsibility. I ensure that I comply with HIPAA regulations by restricting access to sensitive data and handling it only in secure environments. Regular training helps me stay informed on best practices, ensuring I maintain patient trust while protecting their privacy.

Effective communication over the phone starts with being attentive and warm. I practice active listening, speaking clearly, and using a friendly tone to engage patients. I avoid medical jargon to maintain clarity and allow patients to fully understand their care options and any questions they may have.