Operations and Finance Administrator

As an Operations and Finance Administrator in this innovative robotics software start-up, you will manage the company inbox, delegate tasks across departments to enhance operational efficiency, and support the finance team with various administrative tasks, including expense processing. Additionally, you will coordinate meetings, arrange company events and travel, handle customer support tickets while collaborating with the technical team, and serve as a central point of contact for administrative queries, ensuring a smooth workflow within the company.

To be considered for the Operations and Finance Administrator role at this pioneering robotics software start-up, you should have prior experience in an administrative or business support role. Strong organizational and multitasking skills, attention to detail, and excellent written and verbal communication skills are vital. Proficiency in Microsoft Office Suite is required, along with a proactive customer service attitude. While not mandatory, experience in a fast-paced or start-up environment would be highly beneficial.

Yes, customer service experience is essential for the Operations and Finance Administrator position at this robotics software start-up. The role involves managing customer support tickets and directly assisting customers when necessary. A proactive approach to customer care ensures that clients receive excellent service, contributing to the company's overall success and reputation in the industry.

The Operations and Finance Administrator position at this innovative robotics software start-up offers a competitive salary of £30,000 per annum. This attractive compensation reflects the company's commitment to valuing its employees and fostering an environment that supports professional growth and development.

As an Operations and Finance Administrator at this pioneering robotics software start-up, you can expect several exciting benefits. These include flexible hybrid working arrangements, 25 days of holiday plus public holidays, enrollment in the company pension scheme, and opportunities for professional development and growth. The company values work-life balance and aims to create an engaging workplace where employees can thrive.

When addressing your experience in managing administrative tasks, be sure to provide specific examples, highlighting your ability to prioritize duties and ensure efficient workflow. Discuss the tools and systems you've used, such as project management software, to demonstrate your organizational skills.

To handle competing priorities in a fast-paced environment, explain your strategies for effective organization, such as using to-do lists, prioritizing tasks based on urgency, and setting clear deadlines. Sharing a real-life example of how you've successfully managed such situations will also strengthen your response.

Emphasize the importance of clear and concise communication during your response. Mention techniques such as regular check-ins, active listening skills, and utilizing collaboration tools like Slack or Microsoft Teams to facilitate communication among team members.

In your response, highlight your proactive approach to customer service. Mention your commitment to understanding customer needs, responding promptly to inquiries, and maintaining a positive attitude when resolving issues as key components of ensuring excellent service.

When discussing your experience with financial administrative tasks, detail your familiarity with expense processing, budgeting, and basic accounting practices. Providing examples of previous roles where you handled these tasks will reinforce your readiness for the Operations and Finance Administrator position.

Highlight your proficiency in Microsoft Office Suite, including Word, Excel, and Outlook. In addition, mention other relevant software, such as project management tools, CRM systems, or accounting software, which will showcase your versatility as an Operations and Finance Administrator.

Describe your process for organizing company events, emphasizing your attention to detail, logistical planning, and coordination skills. Share a specific event you've successfully organized, focusing on how you handled challenges and ensured a seamless experience for attendees.

Explain your systematic approach to triaging customer support tickets, such as assessing urgency, categorizing issues, and assigning tasks to relevant team members. Sharing an experience where you resolved a particularly challenging ticket will add depth to your answer.

When answering this question, frame your response using the STAR method (Situation, Task, Action, Result). Describe the context of the difficult situation, your responsibilities, the actions you took to resolve it, and the positive outcome that followed.

In your response, convey your enthusiasm for the company and its innovative projects. Discuss how your skills align with their mission and how you see yourself contributing to their growth. Highlight aspects of the company culture that attract you and your desire to grow within the organization.