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Director, Data Center Operations - job 15 of 21

The Director of Data Center Operations is responsible for overseeing the efficient and reliable operation of data center facilities. This role involves strategic planning with internal and external partners, optimization, and management of the physical space within the data center, team leadership, and ensuring the highest levels of uptime, performance, and security for the data center infrastructure. The ideal candidate will have extensive experience in data center management, strong leadership skills, and a deep understanding of industry best practices.  This role involves leading a team of data center technicians coordinating operational rack and stack and maintenance activities and is responsible for oversight of mainframe and Tape systems.

Essential Functions

Team Leadership:

  • Lead and mentor a team of data center planners, managers, and technicians, providing strategic guidance and support.

  • Foster a culture of continuous improvement, innovation, and operational excellence.

  • Develop and implement professional development programs and succession planning for the team.

Operational Management:

  • Oversee and direct the day-to-day operations of the data center, ensuring high availability, performance, and alignment with organizational goals.

  • Establish and manage preventive and corrective maintenance programs.

  • Set and monitor key performance indicators (KPIs) for data center operations and implement strategic improvements.

Strategic Planning: 

  • Develop and implement long-term strategies for optimizing the use of white space within the data center.

  • Create and maintain comprehensive white space plans, including rack elevations, floor layouts, and cable management.

  • Collaborate with facilities, network, and operations teams to ensure alignment with the organization's strategic goals.

Capacity and Resource Management: 

  • Monitor, analyze, and forecast data center capacity, including space, power, and cooling.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, Data Center Operations, Visa

Are you ready to take the lead in ensuring seamless data operations? As the Director of Data Center Operations at a forward-thinking company located in the beautiful Highlands Ranch, you’ll oversee the intricate workings of our data center facilities. This role is not just about managing operations; you’ll be the architect of an efficient, reliable environment where performance and security are paramount. In this hands-on position, you’ll work closely with a talented team of data center planners, managers, and technicians, steering strategic planning, optimization of physical spaces, and fostering a culture of innovation. Your extensive experience in data center management, complemented by your strong leadership skills and knowledge of industry best practices, will be critical in ensuring operational excellence. You will establish and manage maintenance programs and set key performance indicators (KPIs) that guide improvements for our infrastructure. Long-term planning will also be key as you collaborate closely with various teams to optimize white space utilization and forecast data center capacity. Every day presents a new challenge in maintaining the balance of space, power, and cooling, ensuring our operations align seamlessly with organizational goals. Join us in this exciting opportunity and lead a team dedicated to excellence in data center operations, all while enjoying the inspiring environment of Highlands Ranch!

Frequently Asked Questions (FAQs) for Director, Data Center Operations Role at Visa
What responsibilities does the Director of Data Center Operations at my company have?

The Director of Data Center Operations at our company is responsible for overseeing the daily operations of the data center, ensuring high performance and uptime. This role involves leading a team of technicians, strategic planning for data center optimization, and establishing maintenance programs that guarantee operational excellence.

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What qualifications are required for the Director of Data Center Operations position?

To excel in the Director of Data Center Operations role, candidates typically require extensive experience in data center management, proven leadership abilities, and a deep understanding of industry best practices. A strong background in operations management and strategic planning is also essential.

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How does the Director of Data Center Operations contribute to team development?

The Director of Data Center Operations plays a critical role in team development by mentoring data center staff, providing strategic guidance, and fostering a culture of continuous improvement. This includes implementing professional development programs and planning for succession within the team.

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What are the key performance indicators monitored by the Director of Data Center Operations?

The Director of Data Center Operations is responsible for setting and monitoring key performance indicators (KPIs) related to uptime, efficiency, and operational effectiveness. These metrics help drive improvements in data center operations and ensure alignment with organizational goals.

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Is the Director of Data Center Operations position based on-site?

Yes, the Director of Data Center Operations is an on-site position that requires daily commutes to an assigned Visa office location in Highlands Ranch. This allows for hands-on management and collaboration with the team to ensure operational success.

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Common Interview Questions for Director, Data Center Operations
What experience do you have in managing data center operations?

An effective answer should highlight specific data center management roles, emphasizing responsibilities held, technologies worked with, and achievements that showcase your expertise in operational efficiency and leadership.

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How do you prioritize tasks in a data center environment?

Discuss your approach to task prioritization, drawing upon examples that demonstrate your ability to manage multiple responsibilities, ensuring critical operations are performed without delays while maintaining high standards.

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Can you describe a challenging situation in data center operations you faced and how you resolved it?

Focus on a specific incident that illustrates your problem-solving skills. Explain the context, action taken, and the outcome, showing how you navigated challenges effectively while minimizing impact on operations.

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How do you ensure high levels of team performance?

Talk about methods you employ to motivate teams, provide feedback, and establish goals. Share specific examples of how you have implemented training programs or fostered a collaborative culture that drives team performance.

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What strategies do you use for capacity planning in a data center?

Outline your approach to capacity planning, including tools or methodologies you use for forecasting space, power, and cooling needs. Provide examples of how this planning has helped previous organizations avoid potential bottlenecks.

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How do you manage vendor relationships in data center operations?

Discuss your experience in negotiating contracts, evaluating vendor performance, and maintaining successful partnerships. Highlight the importance of strong relationships in ensuring quality service delivery and support.

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What role does security play in data center operations?

Explain your understanding of security measures necessary for data integrity and infrastructure protection. Share any experiences where you implemented security protocols and the outcomes of those efforts.

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How do you stay updated on data center trends and technologies?

Emphasize your commitment to ongoing education, mentioning certifications, industry conferences, or online resources you use to keep abreast of the evolving data center landscape and best practices.

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Describe your approach to incident management in a data center?

Detail your process for incident management, including assessment, response, and post-incident review. Provide examples that showcase your ability to minimize downtime and maximize learning from incidents.

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What methods do you use to enhance operational efficiency in a data center?

Share specific initiatives or strategies you've implemented that improved operational processes, reduced costs, or enhanced service delivery, demonstrating your proactive approach to driving efficiency in data center operations.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, on-site
DATE POSTED
April 3, 2025

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